I ordered a dress from this company back in October for a formal event that I had. I was so excited to receive my dress! When I received it, I noticed that the packaging was a little small, and I thought this could not possibly be the dress that I ordered online. When I opened it, it was not only the wrong dress, but it was like an extra extra small so, even if I liked it, I could not possibly wear it on top of it not being in the same price point that I ordered my original dress. I immediately sent the company an email letting them know that they had messed up my order. I sent a picture along with the email showing them that they messed up the order. Do you know that they responded Could I send clear pictures? When clearly my order showed those dresses look nothing alike, which you could clearly tell from that picture. After the return process was completed I told them that I wanted a refund I did not want a store credit as I did not want to order anything else from the store. Had this been an issue where I just didn't want dress that I ordered, I would understand. But this was a complete miss-step by the company. It has been over two months since I've returned this item and every time I emailed them about my refund they are talking in circles and doing everything possible not to give me my money back. It is too late for me to go through my bank as it's past the dispute window. I just want my money back. It amazes me how these companies operate, have no accountability, and literally care nothing about their customers. The right thing would have been to immediately refund my money, especially given that it was their mess up.

I PAID FOR AN EXPRESS SHIPMENT (40E) AND THEY INFORED ME THAT THE PACKAGE WILL ARRIVE IN 2-5 BUSSINESS DAYS!
THEY CALLED MY FROM THE COURIER AND SAID THAT THEY GAVE THEM THE WRONG PAYMENT NUMBER AND THAT MY PACKAGE WILL NEED MORE DAYS TO COME!
DONT BUY FROM THAT STORE

So I tried to send two dresses back cos the glitter just was falling off everywhere, on the carpet in the wardrobe and loads was still
In the packaging before I actually got the dress out. They refused a refund saying the quality was fine! I've just seen the same dresses receiving bad reviews from other customers saying "very pretty but the glitter falls off". Why can't BABYBOO refund if customers are unhappy with the quality? It's just so so bad. I've never had a company refuse to refund when clearly the quality of the garments is simply not good enough. I strongly advise people not to buy from BABYBOO as they are just out for the money and not customer satisfaction.

I ordered several dresses for my nieces home coming. The dresses are poor quality, flimsy fabric and don't fit. The company is making ME pay to return the items to Australia and will only issue a store credit, no credit card refund. DO NOT WASTE YOUR TIME OR MONEY.

Purchased a dress from baby boo. Paid for express… no dress later. I reached TOOK THEM FOREVER TI GET BACK. THEYRE NOW REQUESTING MORE INFO WHICH I HAVE ALREADY SENT A COPY WITH ALL THE INFO TO THEM. ALL THIS RUN AROUND!

Absolutely shocking, over £100 on two dresses plus a large delivery charge then the parcel gets held at royal mail as a handling charge needs to be paid of £62! Absolutely disgusting. Neve use them again..

Never looks like photos. Major quality control issues. Double price for same exact dresses from other vendors.

It should've been an automatic red flag to see that there's only one body type modeling their clothes but I really needed a dress for an event and it looked so beautiful online. Unfortunately when it arrived it looked awful on me, and the material was very cheap. I had to pay for the shipping costs taken I purchased it and I had to pay $20 to return it. They don't offer refunds so now I'm praying the next thing I get I actually like.
Overall they are overpriced, cheap material, and no way to get your money back. 1/10

They are complete crooks. They charged me $20 express shipping to return yet the return label was standard USPS. I asked why - no response.
Then, I spent $289.90 (without shipping) yet received a gift card for $154.62. When I asked why they shorted me another $80, this was their response:
"Hi K*****,
Thank you for your Email
We are so sorry to hear this & truly understand your concern!
We would be happy to clear this up for you!
Since you are from the US, the site automatically shows the amount in USD which we understand caused you confusion.
As BABYBOO is an Australian-based company all orders are finalised in AUD and so is your gift card/store credit. However, the funds to be taken out of your account will be in USD:
Please note that the amount will vary depending on the currency exchange rate at the time of checkout.
We hope this explains things better!
Please do not hesitate to contact us if you need any further assistance. "

I should be refunded what I paid. It has nothing to do with the exchange rate! DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

Be cautious ordering from here. If items do not fit your body right in any way, shape, or form, you will not get a refund. You will only get store credit. On top of that, you must pay shipping return costs which are $20 (USD). In a round about way, this is a scam!

Annette Kovalik is an ongoing model for babyboo, she is a known racist towards religion, colour, trans/gays ect. I have reached out to babyboo multiple times to warn them about the racist model and they continue to delete comments. Annette claims she hates modelling with the plus size women of babyboo, and the blacks. As for babyboos clothes, Annette claims they are cheap looking, and wears the outfits to keep modelling contract with babyboo. If this company can support this so called women, so be it. But understand that you are losing loyal customers! When shopping, we don't want to see a women like Paulin Hanson, we want to see strong women who empower other women.

If I could give zero I would. They have a trash exchange policy that reflects how desperate they are for profit and not the quality of the brand they are representing. I simply wanted to exchange my dress for a larger size so it would fit my bust better and they wanted to charge me a 20 dollar shipping fee. I will never purchase from them again and stick with a more valuable label that wants their fashion to mirror the quality of their brand. Have respect for yourself as a customer, do not purchase from them.

Do not walk RUN the other way and do not order from there unless you want them to take your money and they not send you anything. There's no phone number and they send you the exact same paragraph in every email. Notice how they don't let customer leave reviews on their website …. Yeahhhh BIG red flag..

I loved shopping from Babyboo! They have a huge selection of really cute and aesthetic clothes, perfect for going out on more dressy occasions. The quality is amazing, and the dress I got was sooo sparkly. Shipping was really fast, and everything about shopping at Babyboo was great.