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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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The dress I purchased was as advertised but did not fit the way I thought it would. The cost was the same as I could buy a comparable item in town.
Your return policy is terrible.
You certainly don't make it easy for your customers.
I've purchased from many internet sites but I've never before had an experience as bad as with these people. I place an order, for my wife. I enter their discount code, which checkout seems to accept. I ok place the order, it charges me at full price with no discount. I email them(no way to call) and ask that they apply the discount or cancel the order. They preferred to cancel the order. Now the fun part… getting a refund. They sure like to take their time returning my money. Took several more emails before they actually did that, several weeks later! My wife tried placing the same order again and pretty much the same results. They do not communicate order status to you and need to keep being badgered to give a refund. LET THE BUYER BEWARE OF THESE FRAUDS!
The blouse I ordered was too small. I ask to return it. Was given a long drawn out explanation on returning it or could keep it and get a 30% refund. I'll be donating it to a women's shelter I think
It would have been nice for SOMEBODY to inform me that my purchase was not in stock, instead of constantly telling me to be patient as my order was "processing", which it was NOT!
I bought 3 dresses and they all fit fine but the pictures online are so hard to see with only one view so it is difficult to make choices. The white long sleeve dress looks like a nightgown not a dress to wear out.
Knowing that the merchandise was not in stock. You should not have charged your customer in advance.
2 items are great, and I am keeping them. 2 item dot fit, and I need to return them. Please let me know how to return.
I believe the pricing was in Canadian dollars but I was billed in USD. My package was shipped to me within Canada.
I will never buy from this company
I felt ripped off and I will make sure no one tries this website!
Order never received. Despite contacting customer support. This was two times. Twice I received notification of delivery but when I checked tracking it had never been shipped.
Placed my order on March 6 and was told on 3/26 that my order was delivered which it hadn't and then in same email it said if you haven't received your package yet give it another 24 to 48 hours then email us if you still didn't get it. Then 2 days later I get an email from your site and my package is still out there somewhere. Will email them next week if I still don't have my package
Not the quality I would care to wear. Each top was cut differently and not for the better. Some of the tops were not a good materiel they seem very flimsy I would not ever purchase these from a store and I will be returning all but one top.
I have Not received order as of today, March 29,2024
Product is not quality as described. The fit is not as described
It's been a month and I still haven't received my order. Christine from the company tells me to give them more time after I got an email telling me to contact them if I didn't receive it in 2 days. Still waiting. Asked them to cancel my order but they won't. I will never order from them again.
Don't buy from this company, you'll probably never get your merchandise.
I was pretty disappointed because I was notified that the Cori's I ordered were not available. I asked them to ship the top I ordered anyway. The next day I was notified that the top was not available either! What kind of business doesn't stick enough of the things they advertise for sale?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members