Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Joan M.
Unfollow Joan M.
Share Review
Report Review

First time ordering!
May 7, 2024

So far, so good! Now we will see how long it takes to get my clothes and their quality.

Date of experience: April 23, 2024
Michigan
1 review
0 helpful votes
Follow Anita C.
Unfollow Anita C.
Share Review
Report Review

Good quality clothing
May 7, 2024

Easy to shop and order. The quality is really good and the clothing well made. The only issue I had was sizing on an item. It was a little small but loved the design. All the other items were spot on.

Date of experience: April 23, 2024
North Carolina
2 reviews
0 helpful votes
Follow Suzanne R.
Unfollow Suzanne R.
Share Review
Report Review

Unsatisfied!
May 7, 2024

I never received my items and was contacted several weeks later about the items that I didn't receive.

Date of experience: April 22, 2024
California
1 review
0 helpful votes
Follow Rosellen J.
Unfollow Rosellen J.
Share Review
Report Review

Article received good quality and very cute. Ordered 2 more shirts.

Date of experience: April 22, 2024

Lastly order took little too long to receive
April 22, 2024
Previous review

Lastly order took little too long to receive.

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
Follow Sue R.
Unfollow Sue R.
Share Review
Report Review

Floral Dress
May 7, 2024
Updated review

Item did not fit. Quality was not up to par. Will not be ordering anything again do to their return policy.

Date of experience: April 22, 2024

Good experience
April 5, 2024
Previous review

Good experience

Date of experience: March 25, 2024
Texas
1 review
0 helpful votes
Follow bj Z.
Unfollow bj Z.
Share Review
Report Review

Return policy
May 7, 2024

Items were of CHEAP quality material and DID NOT FIT.
First offered a 30% return on items, then a 50% return of items that didn't fit.
Typical Chinese return policy when information provided shows it is from the States.

Date of experience: April 22, 2024
Minnesota
1 review
0 helpful votes
Follow Mary V.
Unfollow Mary V.
Share Review
Report Review

Customer service
May 7, 2024

I canceled my order within a couple of hours. I was still charged for it (plus a foreign transaction fee). It has been over 3 weeks and I am still waiting for my credit. If they can bill you immediately why does it take so long to get a credit? I even got an email asking how I liked the product I didn't get!

Date of experience: April 22, 2024
South Carolina
1 review
0 helpful votes
Follow Judith O.
Unfollow Judith O.
Share Review
Report Review

Quality issue
May 2, 2024

I had to see up the seam in the shorts & the fabric has no stretch so difficult to sit down

Date of experience: April 21, 2024
Illinois
1 review
0 helpful votes
Follow Dawn D.
Unfollow Dawn D.
Share Review
Report Review

Disappointed
May 2, 2024

The shoulders and sleeves are unusually narrow. The fabric is beautiful. I had my 110 lb granddaughter triy on the size small and it was too tight for her.

It is not cut for the build of average American women.

Date of experience: April 21, 2024
Arizona
1 review
0 helpful votes
Follow June G.
Unfollow June G.
Share Review
Report Review

Don't do it
May 2, 2024

Clothes do not come in correct sizes, customer service delays and looses responses.

Date of experience: April 21, 2024
North Carolina
1 review
0 helpful votes
Follow Patricia P.
Unfollow Patricia P.
Share Review
Report Review

Love the styles
May 1, 2024

Sizes were a little snug however it is something I can adjust. Customer service was very helpful.

Date of experience: April 21, 2024
New York
1 review
0 helpful votes
Follow Julia O.
Unfollow Julia O.
Share Review
Report Review

Disappointed
May 1, 2024

The jacket looked nothing what was pictured and described. It came without any information on how to return.

Date of experience: April 21, 2024
Illinois
1 review
0 helpful votes
Follow Annette U.
Unfollow Annette U.
Share Review
Report Review

No response
May 1, 2024

The item I ordered does not fit and no information was included on returns and no return email has been sent to my previous request. Will not make this mistake again!

Date of experience: April 21, 2024
Missouri
1 review
0 helpful votes
Follow Jackie P.
Unfollow Jackie P.
Share Review
Report Review

Delivery
May 1, 2024

Have not received my orders or recieved any feedback when you emailed me if I had received my orders

Date of experience: April 21, 2024
Nevada
1 review
0 helpful votes
Follow Diane H.
Unfollow Diane H.
Share Review
Report Review

Not as expected
May 1, 2024

Product didn't match photo and trying to return is very difficult

Date of experience: April 21, 2024
Pennsylvania
1 review
0 helpful votes
Follow Joanne K.
Unfollow Joanne K.
Share Review
Report Review

Cheap looking
May 1, 2024
Updated review

The item does not look like what I expected to. My husband said it looks like a pajama top. I wanted a cardigan to wear to a wedding.
I was offered 30% off and then 50% off. If it was 100% off I would donate it to a charity.

Date of experience: April 21, 2024

Quick easy checkout
April 7, 2024
Previous review

Quick easy checkout

Date of experience: March 28, 2024
Alabama
1 review
1 helpful vote
Follow judy B.
Unfollow judy B.
Share Review
Report Review

I ordered 2 blouses and one dress from super looking photos. They do not fit according to their charts and made of cheap umbrella fabric. I sent them back the next day after having to get a proper tracking number. Got a confirmation that they had received it but it might take up to a month to return my money if I ever receive it. Facebook should deal with these people before they scam everyone else because they will just change their name and scam again.

Date of experience: April 21, 2024
Australia
1 review
0 helpful votes
Follow Megan G.
Unfollow Megan G.
Share Review
Report Review

Not all the clothing I ordered was delivered, when I emailed to ask why the response back was the item was out of stock.
That's ok, I asked if I could purchase something else for the same price as they had already deducted the amount from my credit card, finally got a reply back with it will cost another $12.00. I questioned why but have not had a reply back.
Disappointed as I have purchased their clothing before and been very happy with the quality just not the customer service.

Date of experience: April 20, 2024
California
1 review
0 helpful votes
Follow Linda B.
Unfollow Linda B.
Share Review
Report Review

Like a nightgown
May 1, 2024

Material too thin, like a nightgown, was looking for a dress for grandson's wedding

Date of experience: April 20, 2024
Oklahoma
1 review
0 helpful votes
Follow Ann F.
Unfollow Ann F.
Share Review
Report Review

Disappointed in shipping time.
April 30, 2024

Their site states that my order would be ready to ship in approximately 3 days and mailed in approximately 3 days. It is now almost a month and I have not heard a word from them. I have already paid over $100 for my order.

Date of experience: April 20, 2024