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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Very, Very, Very Poor.
No telephone call (which I asked for) to me with all the trouble I've had, and all inquiries that I have made via e-mail.
No solid information. This must be a made up site.
Je n'ai pas reçu ma commande! Est-ce que vous pouvez me répondre en français?
Dear Henriette,
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support
So far so Horrible! I ordered a few items. I liked some but not all. I can't figure out how to return the items I don't want. Looks like a one and done for me!
Dear Virginia,
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support
Material is very poor quality. It is not easy to return. No way to communicate for return. I tried to find out how to return, but it seemed impossible.
Dear Phyllis,
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support
Carefully followed response procedure when my order from Azzlee was not received in a timely fashion. Waited 48 hours and used the "send an email" address, which bounced back as a failure. Feels like a problem for the Better Business Bureau. I am very, very disappointed, and will be pursuing this legally with my bank.
Dear Dale,
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support
Difficult. I would link the product with the tracking number. You shouldn't have to re-enter the order number. Also. Tracking needs to be updated accordingly. The product was superb.
Il y a eu une erreur quant aux tailles. Je n'ai jamais commandé la taille Small mais MEDIUM
Dear Francoise,
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support
I fear this is a scam - does not provide refunds.
They take your money and run
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support
I feel the size chart needs to be more specific. I find that ribcage area is too snug and need to size up.
I didn't receive any tracking information but got an email that my order was delivered but it was not delivered and the customer service email bounced. Also there is no phone number to contact them. Don't order here.
Dear Deborah,
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support
The dress I ordered was damaged. I followed the return/refund instructions and the email bounced back saying it is an invalid email address. I tried calling the Customer Service number and it just rings and then disconnects. I am VERY angry that I can't reach anyone to get a replacement dress that I need for an event in one week!
Dear Christy.
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support
Dear Mary.
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support
Ordered 4/14 today is 5/14 have not received. Label printed 5/8 still not shipped.
Hi, Wendy. Could you tell me your email? I will check it. If you have any questions, you can contact our service email: [email protected].
I have not gotten my order, don't know who to contact, can you give me a way to contact you directly?
Hi, Anne. Could you tell me your email? I will check it. If you have any questions, you can contact our service email: [email protected].
Lovely to work with, and things came quickly. Appreciate the efficiency and product.
I purchase a shorts at azzlee.I enjoy it, great fitting and comfortable. True to size. I will wear the shorts on vacation.
Have not received my order. The tracking number does not track.
This site seems like a scam.
I would like a full refund.
Please ship my items so I can review my purchase. If I don't have my merchandise I can't review it. This seems like a scam. Am I going to get my stuff?
My inept use of websites makes it difficult for me to shop
The tracking number I was sent never did work and both times I contacted I was told it was sent but no explanation for why the tracking number was wrong. I wasn't very confident that this was a trustworthy company. I did receive my order, however. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharon,
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support