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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Items were good quality received promptly smooth purchase experience
Appreciate the notice informing me, my parcel was at the P. O. and a follow up asking if I received it.
Was happy with the order, everything fit so good I will order from azzlee again
Easy site navigation. Pics of the blouses were representative of the actual article.
Should show prices in Aud dollars not US dollars and product not what I expected.
No indication as to when the product was to be delivered.
Should show prices in Aud dollars not US dollars
Easy to order. Quality seems great. Anxious to see how they wash up after wearing. TY
Cost convenience and quick service all in one. Plus adorable well made clothing! I'm definitely shopping again!
Happy with my purchase and the fit although a little more see through than appears in the picture. Very comfy and light weight.
My jacket arrived in a "somewhat timely" manner. No complaints.
Site was just say to navigate, probably won't buy from you again as sizing with pants was way off.
Order came fairly quickly. About 10 days I think so that was nice that I didn't have to wait long
Easy shopping, quick shipping. Great service. And I have nothing else to say!
It was a pleasure to go through all your items. I need to purchase more.
Could be a little faster when it comes to getting your products to the customer. Long time to wait for delivery.
On Oct 2,2022 I ordered 5 shirts from Azzlee.com. In their description, all the items were said to be SWEATSHIRTS. Upon receiving the items, on Oct 15,2022 I found all the shirts to be of T-Shirt material. VERY thin. NOT fleece like sweatshirts are normally made from. I believe the description is incorrect and misleading and would like to return all of my purchase for a refund back to my credit card. I had to send 3 emails to Azzlee.com, and open a claim with Paypal, before they, just now, finally responded to my request. Please send me instructions as to how to send the items back to you. I am sorry but I am not able to send any other information. My printer says there is an error when I try to scan my order information. My order # is AZL**************. Thank you.
Such lovely clothing easy to choose from.
Hi there,
I would like to return my purchase as it's not what I was looking for. Please let me know how to proceed.
Carolina
It's not what I would call a jacket! It's polyester!
Packaged nicely and arrived on time! Great service!
Some times weren't available. They let me know and wanted to know if I wanted to receive refund? Another too large. Said I could get another for a lower price, keep one i had.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members