Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azazie

Azazie

azazie.com
bridal, evening & party men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azazie is an online retailer specializing in affordable, customizable formal wear, particularly bridesmaid dresses and wedding attire. With a focus on inclusivity and a wide range of sizes, Azazie empowers customers to create their ideal look for special occasions through an innovative and user-friendly shopping experience.


azazie.com
+1 618-742-3059
USA
Founded in 2014
Clothing item from AzazieFashion apparel by AzazieMerchandise from Azazie clothing lineAzazie fashion product

Business Highlights

General

Year Founded: 2014
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $4.95 - $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $139

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, undamaged, clean, free of lint and hair, and in their original condition with tags still attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: bridal, evening & party
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2X, 3X, 4X)

Customer Service

Support Channels: contact form, form, email
Support Phone: +1 618-742-3059
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Cash App
Buy Now Pay Later: Klarna, Afterpay

How would you rate Azazie?
grey stargrey stargrey stargrey stargrey star

Azazie Reviews Summary

Azazie has a rating of 2.5 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azazie most frequently mention and customer service. Azazie ranks 42nd among Wedding Dresses sites.

service
54
value
54
shipping
54
returns
40
quality
53
This company does not typically respond to reviews

We monitor reviews for authenticity

China
1 review
0 helpful votes
Follow Qianye H.
Unfollow Qianye H.
Share Review
Report Review

The service is excellent. You can ask clothes with your measurement specifications. There are many options and accessories, The dress looks like the picture and the quality was good.

Date of experience: June 18, 2021
New Jersey
1 review
1 helpful vote
Follow Elle R.
Unfollow Elle R.
Share Review
Report Review

I placed an order for 3 dresses once they arrived they did not fit as well as I was hoping. I decided to return them all back and without any problems I received a full refund plus the shipping cost!

Because of their excellent customer service thank you Holly and Abigail, my future Daughter-in-law is having her wedding party order all their dresses from Azazie!

Date of experience: June 9, 2021
Washington
1 review
0 helpful votes
Follow Emma G.
Unfollow Emma G.
Share Review
Report Review

My bridesmaids all live in different states and we used azazie for dresses! It was super easy for everyone.

Date of experience: June 4, 2021
China
1 review
0 helpful votes
Follow Linya F.
Unfollow Linya F.
Share Review
Report Review

Affordable prices
May 18, 2021

Their bridesmaid dresses are at affordable prices. Azazie was definitely the most convenient way to go!

Date of experience: May 16, 2021
Germany
2 reviews
1 helpful vote
Follow Jack B.
Unfollow Jack B.
Share Review
Report Review

Beautiful dresses
March 15, 2021

My sister ordered her dress here and I saw how quality and beautiful the dress is. I am actually looking at their website now and wanted to surprise my fiance.

Date of experience: March 15, 2021
Philippines
4 reviews
1 helpful vote
Follow Czayn K.
Unfollow Czayn K.
Share Review
Report Review

Hoping
March 9, 2021

I hope they fix their service and have more dress that they can offer for their customers. Thank you.

Date of experience: March 8, 2021
Jeff C. Azazie Rep
over a year old

Hello Czayn,
We are in our busy season so our Try-at Home selection is a bit low. But we have been meeting with our production team to improve our stock and reviewing Out of Stock requests to backfill accordingly. Those that signed up to be notified will be when the selected dress is back in stock. Thank you for your feedback.

Colorado
1 review
1 helpful vote
Follow Vandy I.
Unfollow Vandy I.
Share Review
Report Review

Azazie processed the wrong refund amount, thus, shorting me money. "Customer service" refused to acknowledge the wrong refund amount. I will never shop with Azazie again. Do not support this company that is willing to swindle their customers.

Date of experience: February 3, 2021
Jeff C. Azazie Rep
over a year old

Hello Vandy, I am sorry for the confusion. As the support team tried to explain, shipping costs are not refunded. You were refunded the correct amount, your item cost plus tax. Our return policy clearly state shipping is not refunded if an item is returned https://support.azazie.com/hc/en-us/articles/115005951206-What-is-your-return-policy-

GB
2 reviews
0 helpful votes
Follow Loren S.
Unfollow Loren S.
Share Review
Report Review

Thanks
January 24, 2021

Poor customer support. I expected better service. I won't contact the Azazie again(( Improve your service please.

Date of experience: January 24, 2021
Jeff C. Azazie Rep
over a year old

Hello Loren, I'm so sorry you feel that way. I sent a private message hoping you could please provide some details as to the issue you experienced. With those details I could look into the issue further. Regards, Azazie Management.

New Jersey
1 review
2 helpful votes
Follow Christina P.
Unfollow Christina P.
Share Review
Report Review

Terrible customer service. Ordered two sample sizes and then chose the size that fit me best (to order in the actual bridesmaid dress). Ordered that size in the real bridesmaid dress. The size came in and fit completely differently (tight on shoulders and waist where it had fit with extra room in the sample size). When I requested that the company mail me two sizes (as I paid for the samples, spent time trying them on, and chose my correct size), they asked for a picture of me measuring myself to prove that I was the size I was ordering. If I didn't go out of my way to order 2 different samples, then I would agree. However, I went out of my way to ensure that the size I was ordering was the correct one. Azazie needs to choose better sample sizing and make sure that the sample accurately reflects the size of the dress you are ordering. Additionally, if someone has a problem with the sample vs real size of the dress they ordered, the customer service team needs to handle it efficiently and in a timely manner. This has caused multiple back and forth emails and phone calls and the issue still is not resolved.

Date of experience: December 10, 2020
Jeff C. Azazie Rep
over a year old

Hello Christina, I'm sorry for your experience. We've located your order and am working with a Supervisor on the team to reach out to you to resolve this. From what I can see, the stylist you are working with is not being efficient and I apologize for that. We will reach out through your ticket to make this right.

Illinois
1 review
3 helpful votes
Follow Nanette P.
Unfollow Nanette P.
Share Review
Report Review

I ordered 2 dresses, checked the status a few weeks later only be told the order was canceled due to non payment. I paid at the time of the order via credit card and never even received an email that the order was canceled. This card is not anywhere near the limit, so there should not have been any issues.
I was going to re-order them and give this company a second chance, but the price went up $50 per dress and Azazie won't honor the original sale price. This is a horrible way to do business and horrendous customer service. Take your business elsewhere.

Date of experience: June 8, 2020
Jeff C. Azazie Rep
over a year old

Hello Nanette, I'm so sorry about that. Our payment system will cancel a pending order if payment is not received after a week of adding items to your cart. Notices are sent to the email address on the account. I do see you reached out to customer service and that is the best route as they can provide you with more details and options for last minute needs. I do apologize and we will continue to work with our web team to ensure it is more clear for users they need to complete their order. Thank you for your feedback.

Canada
1 review
1 helpful vote
Follow Carley S.
Unfollow Carley S.
Share Review
Report Review

I ordered a dress in January for an April wedding. With everything going on with the world (COVID-19) I got the best customer service from Emily. I have been beyond impressed, and she eased some stress I had, and as she couldn't fully help me (it was beyond her control) she helped me in the only way she could. All other bridesmaids have their dresses and look amazing and the quality is amazing! I would 100% order from them again.

Date of experience: March 17, 2020
Jeff C. Azazie Rep
over a year old

Thank you so much Carley. Not only for your understanding as we deal with this unprecedented virus and it's impact but taking the time to write this wonderful review. We truly appreciate customers such as yourself!

Tennessee
2 reviews
3 helpful votes
Follow Melissa R.
Unfollow Melissa R.
Share Review
Report Review

My niece who is getting married recommended Azazie since her bridesmaids needed afford dresses. I had my daughter measured for an Azazie dress by a professional seamstress. Based on my daughter's measurements she would need a custom dress which requires contacting Azazie. I have tried for several days at different times throughtout the day to reach Azazie. I also left several messages requesting call back as their system prompted me to do. I still haven't heard from Azazie so I'll be getting a bridesmaids dress elsewhere. Also reading other reviews since my experience; I've discovered others have problems with their Customer Service. Definitely not using them!

Date of experience: March 6, 2020
Jeff C. Azazie Rep
over a year old

Thank you for reaching out. I am so sorry we had not reached your order at the time of your review. We have been inundated with contacts as the pandemic known as the coronavirus impacted production times across the bridal industry. That and then if someone is sick they are not to come to work put us in a tough situation, so sorry about this delay in responding. If you have a ticket number I can look into the order for you. I can assure you our Customer Service team regularly receives stellar remarks but this has been a trying time for everyone and compassion and understanding is appreciated in these unprecedented time. Best wishes to you and yours.

Colorado
1 review
1 helpful vote
Follow Cindy S.
Unfollow Cindy S.
Share Review
Report Review

Horrible
February 19, 2020

Cheap fabric, size runs at least 2 sizes too small. You cannot cancel your order after seeing the samples as they take longer than than the 72 hours required to cancel.

Date of experience: February 18, 2020
Jeff C. Azazie Rep
over a year old

Hello Cindy, I'm sorry you feel the fabric was not up to your standards. Our design team takes pride in sourcing high quality fabrics and creates amazing designs as commented by many other users. With regards to our cancellation policy. It is 72 hours as we are a made to order company. Once we begin the production of your dress we can't stop production but we do have a generous return policy to allow returns of standard dresses within 15 days of receipt. We do recommend ordering samples before ordering a dress to ensure the style and size needed. I will pass your feedback along to our production team to see if we can extend our window though. I thank you for the feedback and hope you have a wonderful day.

Virginia
1 review
1 helpful vote
Follow Shirley Y.
Unfollow Shirley Y.
Share Review
Report Review

Absolutely beautiful and perfect for the occasion in which it is needed. Extremely versatile and would recommend to anyone!
The link I bought: https://www.azazie.com/products/venice-convertible-burgundy-maxi-dress/*******

Date of experience: February 17, 2020
New Jersey
1 review
3 helpful votes
Follow Zeia L.
Unfollow Zeia L.
Share Review
Report Review

Totally worth a shot!
December 7, 2019

I told about you guys to a friend of mine who was desperate for a brides maids dress code and you totally saved the day!

Date of experience: December 6, 2019
Virginia
1 review
11 helpful votes
Follow Lorelei L.
Unfollow Lorelei L.
Share Review
Report Review

Both my girls ordered their bridesmaids dresses from Azazie. We sent in the measurements as requested. When the dresses came in, the measurements they used were not the measurements we gave. Because it was custom made, we couldn't return it. Instead, we had to pay additional money to have the dresses altered to the measurements we provided Azazie. If your going to ask for measurements, then you should make the dress according to those measurements. We were 100% dissatisfied with the results.

Date of experience: September 24, 2019
Texas
1 review
4 helpful votes
Follow michelle D.
Unfollow michelle D.
Share Review
Report Review

Perfect dress!
June 22, 2019

First of all my dress got here about 2 weeks in advance than scheduled! I was so impressed the way it came packaged and the material used for the dress was beautiful. I received SO many compliments on my wedding day about the dress i was so pleased with this website. Thank you Azazie for making my wedding dress drems come true. Here are some photos of my special day in the Anissa BG sizw WD6. Hope this helps!

Date of experience: June 20, 2019
Arizona
3 reviews
6 helpful votes
Follow Ava R.
Unfollow Ava R.
Share Review
Report Review

Great for prom
April 11, 2019

After checking all the typical prom dress stores and sites and not finding anything I really loved I found Azazie. I ended up getting what was technically a bridesmaid dress but it was awesome and cost about half the amount I was looking to spend so I saved quite a bit.

Pro tip: They have a whole section of dresses that have pockets!

Date of experience: April 10, 2019
Arizona
3 reviews
3 helpful votes
Follow Jenna S.
Unfollow Jenna S.
Share Review
Report Review

Amazing prices!
April 9, 2019

I've been a bridesmaid 9 times so I've had to buy thousands of dollars worth of dresses over the years. This was the first time that I actually really liked the dress and was happy with the price. $60 for a bridesmaid dress is such a relief as I've often had to pay 3x that amount. Definitely recommend to all the brides out there who don't want their friends to resent them! Being a bridesmaid shouldn't cost an arm and leg ;)

Date of experience: April 8, 2019
North Carolina
2 reviews
5 helpful votes
Follow Alisha C.
Unfollow Alisha C.
Share Review
Report Review

AWESOME Experience
April 9, 2016

After dealing with an online site that sent me a terrible dress that was too small, and took my money while refusing to give me a refund, I found Azazie.

Azazie.com has lots of style and color options, which was perfect since I was a bridesmaid in a purple ombre wedding. I needed a floor-length dress in a specific shade of purple in a short enough amount of time to have any alterations done.

Not only does azazie have a clearance section (where I got my dress) that offers $35 dresses, but they are well-made and true to the picture. Customer service was very responsive and willing to work with me on shipping the dress sooner since I was in such a time crunch (spent/wasted a month waiting for the terrible dress from the previous site).

I ended up buying another dress from Azazie, and recommend them to anyone who needs a good dress.

Date of experience: April 8, 2016