Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Patpat AU

Patpat AU

4.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Patpat AU?
grey stargrey stargrey stargrey stargrey star

Patpat AU Reviews Summary

Patpat AU has a rating of 4.9 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Patpat AU most frequently mention customer service, good quality and kids clothes. Patpat AU ranks 9th among Kids Clothes sites.

service
61
value
62
shipping
62
returns
57
quality
61

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Gg L.
Unfollow Gg L.
Share Review
Report Review

Cool baby clothes
April 23, 2021

Ordered from Sydney Australia - great timing arriving within 8 days which is great! This is size 3-6 months and my boy is 2.5 months! Just slightly fold the wrists and legs :) although the collar of the hoodie is pretty tight and was hard to put on!

Date of experience: April 23, 2021
New Zealand
1 review
0 helpful votes
Follow Sakshi K.
Unfollow Sakshi K.
Share Review
Report Review

Exchange
April 20, 2021

I ordered the shoes for my daughter... the size which i ordered is small I want one size up... patpat is really good and they agree to change it for me... really appreciate... thank you soo much patpat...

Date of experience: April 20, 2021
Australia
1 review
0 helpful votes
Follow Tahira H.
Unfollow Tahira H.
Share Review
Report Review

Quality products at great reasonable prices and very friendly customer service will recommend anyone.

Date of experience: April 11, 2021
Australia
1 review
0 helpful votes
Follow Nidhi G.
Unfollow Nidhi G.
Share Review
Report Review

Great shopping experience and amazing service team to support client at every step of your shopping, cancellation, refund etc.

Date of experience: April 7, 2021
Australia
1 review
0 helpful votes
Follow Nisha Y.
Unfollow Nisha Y.
Share Review
Report Review

Had a good experience with their customer service. Very polite in processing my refund and they have very cute kids clothes and love the shoes

Date of experience: March 28, 2021
Australia
1 review
0 helpful votes
Follow Belinda O.
Unfollow Belinda O.
Share Review
Report Review

Great clothing for the little ones at really good pricing. Customer
Service very quick and helpful. Highly recommend them

Date of experience: March 21, 2021
Mexico
1 review
0 helpful votes
Follow LEGORRETA A.
Unfollow LEGORRETA A.
Share Review
Report Review

Satisfecha
March 12, 2021

Calidad, buen producto y tal como se muestra en la aplicación así mismo te llega no tienen ningún detalle

Date of experience: March 10, 2021
Australia
1 review
0 helpful votes
Follow RINA P.
Unfollow RINA P.
Share Review
Report Review

Good Quality
March 10, 2021

Amazing quality and products. Highly recommended. Good customer support. Great price with great value.

Date of experience: March 9, 2021
Australia
1 review
0 helpful votes
Follow Madhura R.
Unfollow Madhura R.
Share Review
Report Review

I ordered matching family tops for my self, husband and kid. We received the delivery on time.
I ordered large size for both of us as we usually buy large size in store which fits us well, but sizes of patpat were bigger than that.
Upon trying the tops I initiated refund request, for which I received the reply within 24 hrs.
After confirming the items and knowing my issue patpat team decided to refund full amount and let me keep the tops so that I don't have to pay return shipping fees.
I am so happy with my experience with patpat team and will definitely recommend the website to family and friends.

Date of experience: February 27, 2021
Australia
1 review
0 helpful votes
Follow Adriel S.
Unfollow Adriel S.
Share Review
Report Review

I never expect such a great customer service from a online shopping. How quickly they answered my questions excellent. Thank you so much for great assistance!

Date of experience: February 22, 2021
Australia
1 review
0 helpful votes
Follow Dipti B.
Unfollow Dipti B.
Share Review
Report Review

I recently had an experience with Pat Pat where some of the clothes I ordered were not right size and also some were doubles which I failed to check while ordering. I reached out to Pat Pat and they came back with their reply which truly shocked me. They have raised the bar for Online Retail customer service I feel. They saved me from the hassle of returning the goods, instead they refunded my money and let me keep the doubles as well.
I must say the quality of their clothes is fantastic too. Very good quality and color and also very attractive.
I highly recommend them. Their response to my situation has changed my online shopping experience.
Thank you Pat Pat for understanding what online shoppers go through and helping us believe and trust in online shopping more now especially with you.
I will keep continue shopping with you guys! :)

Date of experience: February 14, 2021
Australia
1 review
0 helpful votes
Follow Mayuri P.
Unfollow Mayuri P.
Share Review
Report Review

Amazing app
January 27, 2021

Feel satisfied to do shopping with patpat. Amazing product with amazing services
Wonderful products for family

Date of experience: January 26, 2021
Australia
1 review
0 helpful votes
Follow Sarah P.
Unfollow Sarah P.
Share Review
Report Review

Great customer service
January 26, 2021

The clothes are very cute. April G was very helpful in resolving my issue with sizing in a timely manner

Date of experience: January 25, 2021
Australia
1 review
0 helpful votes
Follow Alanna T.
Unfollow Alanna T.
Share Review
Report Review

Amazing!
January 24, 2021

I wasn't so sure about Pat Pat until I saw a sponsored post on Instagram, so I decided to go for it! I was so happy with the items as they were packaged nicely and the quality is amazing!

Date of experience: January 23, 2021
Australia
1 review
0 helpful votes
Follow Arshdeep K.
Unfollow Arshdeep K.
Share Review
Report Review

Phoebe Has replied me back within 24 hrs as I want to return my item and told me may be leave the item with you as it will cost me to pay shipping and straight away refund my money. I really appreciate their service

Date of experience: January 18, 2021
Australia
1 review
0 helpful votes
Follow Jignaben V.
Unfollow Jignaben V.
Share Review
Report Review

It was a very nice shopping (great products with quality) with Pat Pat and excellent customer service. I am very satisfied with all the products. Delivery was also fast.

Date of experience: January 3, 2021
New Zealand
1 review
0 helpful votes
Follow Astha M.
Unfollow Astha M.
Share Review
Report Review

Good customer service.
December 29, 2020

Good customer service. Lovely clothes. Always happy with my purchase. Site is recommended. CSR Tiffany is amazing.

Date of experience: December 28, 2020