On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Transaction and delivery was smooth and quick.
Only downside is I would like a contact number to call and speak to a person when there's a issue with my order
Came so quick, everything was exactly how I expected it and the quality is great
Thank you
Ordered with ease and was very prompt.Product was what I expected.
Product is exactly as described, ordered and delivered really quickly without any fuss. Great communication at all stages of purchase and delivery
Very fast delivery and will always update you via email. Delivery fee is lower compared to others plus I have got a discount in my purchase. I haven't opened or assembled the item yet but I am sure it will be in great shape. Very satisfying. Thank you!
Thank you. The delivery was prompt and required minimal putting together.
Was brought for my Autistic son and the look on his face when he opened the box was priceless.
Very light and well put together, thanks heaps Costway.
Good product and price and good delivery service millions of light years of ahead of Australia Post whose deliveryman never turns up and uses the same 'nobody-at-home' excuses over and over again.
My experience is one of beyond compare, the delivery and assembly were quick which meant my little ones got to play with their new swing in minutes.
It was quick and easy to place an order online and there was little time to wait for delivery.
Great customer service from start to finish.
Great tracking system to keep you informed.
Great product and quick delivery. It was also convenient and not expensive.
Hi, super impressed with how fast you shipped out and the cat climbing scratching post is awesome and great quality, would recommend you guys 100 percent.
Very happy with my shopping trip, product was as described and came well packed with no damage. East to assemble and looks great
Item was as described and of a reasonably good quality for the price
Quality product, straightforward assembly and near next day delivery.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Emma,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.