On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The delivery was much quicker than expected, it was easy to order online and offered unbeatable prices and great discounts!
Pretty quick delivery. Didn't expect delivery to be so quick. Quite impressed. Perhaps processing time could be quicker so that I could organise who would be at home to sign for the parcel more easily.
Fantastic service and a 48hour delivery. And I placed my order on a Sunday night and received it on Tuesday. Very impressed. And so happy with the product
Loves the race car walker we got our son. Shopping online was easy, shipping was fast and quality was great!
I was a little leery about shopping with costway as I had not heard of the site but the experience was fantastic. I received a beautiful product in record time.
Very easy to shop quick delivery arrived before the due delivery date
Fantastic I got it on time and smooth transaction...thank you
Happy with product but your courier delivery company were awful lost my item and claimed they delivered it then it appeared days later again on my doostep and has been headache for me so please change couriers even if we have to pay shipping better than using delivery freight express.
Customer Service very helpful and easy order process. Beryl was very helpful!
Ordered a kids blow up water park.
It was a fantastic price with free shipping and arrived days after placing order.
I had an enquiry and customer service responded promptly. Really surprised with service as I had never used this company but will definitely use again.
Very efficient service and delivery!
Great communication and emails.
Wonderful little Christmas tree and very easy to assemble.
Website was easy to navigate. Goods arrived promptly and were exactly as described online. As we live on acreage we have awful trouble with our deliveries but your delivery driver went out of his way to bring the items right to our door. He was friendly and courteous. Thank you.
Excellent service well packed and lovely product. Faultless
Better than expected the price was great and the delivery on time
Thank you!
Easy to navigate website. Very impressed with the discounts, it was the deciding factor in my purchase!
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kate,
Sorry for the inconvenience.
We will communicate with the courier company and strive to improve the service. Welcome to visit again.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at [email protected]?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.