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Costway

4.7

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Costway Reviews Summary

The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.

This summary is generated by AI, based on text from customer reviews

service
13
value
12
shipping
11
This company responds to reviews on average within 4 days

Instant Feedback

1,265 reviews

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Well done
January 22, 2023

Received information on how the parcel was tracking. Parcel arrived as was instructed on time.

Date of experience: January 22, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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The review
January 22, 2023

Seamless, straightforward, and everything it should be

Date of experience: January 22, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Happy
January 22, 2023

Order was delivered quickly and product was just what we wanted.very happy!

Date of experience: January 21, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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I would recommend this company good service
January 21, 2023
Updated review

Good product, fast service would buy from them again, although I had problems trying to get the $25 off first delivery. But happy anyway.

Date of experience: January 21, 2023

Was unable to get my $25 off for Signing up
February 10, 2023
Previous review

Was unable to get my $25 off for Signing up.

Date of experience: January 10, 2023
Massachusetts
1 review
0 helpful votes
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Amazing Cat Tree
January 21, 2023

Very easy however had to ship to my parents place as they don't ship to country towns yet.

Date of experience: January 21, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Bathroom stool
January 21, 2023

Very prompt delivery, great communication and very happy with the product.

Date of experience: January 20, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Satisfied
January 20, 2023

Ordering was fine, no hassles and delivery was prompt and arrived a day before Australia Day which was even better.

Date of experience: January 20, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Fast and efficient
January 20, 2023

Trouble with the order shopping cart wouldn't move forward,had to keep going back refresh, try again discount rewardoesnt work

Date of experience: January 20, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Screen test
January 20, 2023

Ordering was easy, and delivery prompt.
Product assembled, without hassle ….
The Divider is more flimsy than I'd expected, which is the gamble of online shopping ….
I am generally satisfied however!

Date of experience: January 19, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
2 reviews
0 helpful votes
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Great bargains and service
January 20, 2023
Updated review

Beautiful range of items and good prices and products are great value.

Date of experience: January 19, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.


Great variety of products
January 2, 2023
Previous review

Great variety of products

Date of experience: January 1, 2023
Australia
1 review
0 helpful votes
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Dog pram
January 20, 2023

Quick delivery
Easy website they kept me updated……

Date of experience: January 19, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Thankyou!
January 19, 2023

Absolutely love this microwave cupboard! And delivery was so quick!

Date of experience: January 19, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Treadmill
January 19, 2023

Easily ordered and received quickly. I do not want to write a review of 50 words or more.

Date of experience: January 19, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Nice sturdy treadmill
January 19, 2023

Delivery one day earlier than schedule, fantastic. Treadmill is perfectly suitable for my purpose. Received prompt responses from customer services with all my enquiries. I'm a very happy Costway client. Thank you.

Date of experience: January 18, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Very comfortable
February 18, 2023

So happy with this purchase, very comfortable and good quality for the price that i paid.

Date of experience: January 18, 2023
Nancy L. Costway Rep
over a year old

Hi Joan,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Loved it
January 19, 2023

Unique product, baby loves it, decent price and the delivery came in a reasonable time frame, almost a week!

Date of experience: January 18, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

California
1 review
0 helpful votes
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Fast and Quality
January 18, 2023

Amazing! Easy to use and fast. Love the sign up deals. End up being cheaper than Amazon and faster quick shipping!

Date of experience: January 18, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Thatch Umbrella
January 18, 2023

Excellent service and speedy delivery
Thank you and would certainly buy from them again

Date of experience: January 17, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Excellent service
January 17, 2023

As described, great service, arrived on time, value and quality

Date of experience: January 17, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
2 reviews
0 helpful votes
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1st purchase Very impressed.
January 17, 2023

Shopping with Cost way an easy and quality experience. The fruit basket I ordered was great value for money. Delivery was fast and the product was well packaged.

Date of experience: January 17, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

From the business

Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.


au.costway.com
TRUGANINA, VIC, Australia