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Costway

4.7

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Costway Reviews Summary

The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.

This summary is generated by AI, based on text from customer reviews

service
13
value
12
shipping
11
This company responds to reviews on average within 4 days

Instant Feedback

1,265 reviews

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Good experience again
March 15, 2023

I found costway online detailed description very useful. Instruction booklet is easy to understand too. Packages as usual arrived undamaged. Another satisfied transaction. Thank you.

Date of experience: March 14, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Delivered on time
March 14, 2023

Delivered on time and in excellent condition when promised.

Date of experience: March 14, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
2 reviews
0 helpful votes
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Need more description.
March 14, 2023
Updated review

Shopping experience good, but the product needs more description, to me, the product has a number of drawbacks in the design.

Date of experience: March 14, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.


Very Good, Smooth
March 4, 2023
Previous review

Very Good, Smooth

Date of experience: March 4, 2023
Australia
1 review
0 helpful votes
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Great products
March 14, 2023

Easy and prompt, friendly customer service, fast delivery!

Date of experience: March 14, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
2 reviews
1 helpful vote
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Item as described
March 14, 2023

Fast delivery. Item as described. Good quality. Good communication

Date of experience: March 14, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Raised Garden Beds
March 14, 2023

Pleased about shipping costs to Tassie.
Product was as described and ideal for our purposes. Delivery was quick and on time

Date of experience: March 13, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Foldupbed
March 14, 2023

Excellent all round delivered my goods purchased when others would not send to North Queensland

Date of experience: March 13, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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High directors chair
March 14, 2023
Updated review

Excellent product. Yet to use it but should be perfect for what i need it for

Date of experience: March 13, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.


So far so good
March 4, 2023
Previous review

So far so good

Date of experience: March 3, 2023
Australia
1 review
0 helpful votes
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Very happy with my order
March 14, 2023

Very easy to access,but the delivery was longer than expected

Date of experience: March 13, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Virginia
1 review
0 helpful votes
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Happy customer
March 14, 2023

Great prices and excellent service. The goods we ordered were exactly as pictured and great quality. Very happy. Prompt delivery too.

Date of experience: March 13, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Excellent service
March 14, 2023

You are great in terms of delivery and cost affordability.

Date of experience: March 13, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Great Buy!
March 14, 2023

Ordering on line was easy and quick. Delivery of the item came a few days later.

Date of experience: March 13, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Great service
March 13, 2023

Great variety of goods, reasonable prices, easy ordering, free shipping

Date of experience: March 13, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Shipping fast
March 13, 2023

Order a balance bike for my friend's little boy, received quickly and the bike also good

Date of experience: March 13, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Fast delivery and good quality
March 13, 2023

Fast delivery and good quality product, reasonably easy to assemble.

Date of experience: March 12, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
2 reviews
1 helpful vote
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Good product
March 12, 2023

Nice pack and play. Good packaging and instructions.
Quick delivery

Date of experience: March 12, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Fast delivery great product
March 12, 2023

Very happy with purchase would buy from them again

Date of experience: March 12, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Excellent
March 12, 2023

Product as described, exceptional quality and quick delivery

Date of experience: March 12, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Prompt delivery, great products..
March 12, 2023

Delivery was fast & product arrived in great condition & as I expected..

Date of experience: March 12, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Fast and easy
March 12, 2023

Bathroom cabinet arrived quickly, I put it together myself following the easy instructions and its perfect on the wall of my bathroom.

Date of experience: March 12, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

From the business

Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.


au.costway.com
TRUGANINA, VIC, Australia