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Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
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The product looked exactly as advertised. My one year old loved it so did her big brother (2.5).
Great prompt delivery. Item is good quality except the bolt for the third wheel is too short and I had to acquire a bolt from hardware supplier.
Disappointed to not get subscriber discount on my purchase but I'm very pleased with the quality of my new Executive Office Massage Chair. Delivery came much sooner than I expected and the chair was relatively easy to assemble. Many thanks to the folks at Costway for their prompt responses to my queries and supplying a fantastic product. 10/10 would recommend.
Disappointed to not get subscriber discount on my purchase.
Quality swing stand for a great price. Will be buying more
I am satisfied with shopping experience with costway Australia. Disadvantage in online shopping is that customers only see the products in photos.
The 2-Tier Rolling Under Desk Machine Stand Cart that I purchased was just what I was looking for to accompany my printer. It was well constructed and affordable.
Recent purchase of a kitchen storage cabinet with wheels has proven to be a very good purchase. For the price paid the cabinet looks good, was easy to assemble and suits our need well.
My experience was very quick & easy, and it was a quick delivery. Good price too. Very Happy
I just had problems with subscribing and getting 5.00 off and I also followed the company on Facebook but I didn't get the reward points. That's all.
The hardest thing was to choose the one I wanted I can put it away and nobody knows it is there
Purchase made quickly and easily, however receiving a receipt seemed a problem. When requested 3 times only ever got a Tax Invoice not a receipt. Was advised that this is all you provide. I wanted a receipt advising that we had paid our invoice and showing nil owing, but could not be provided with this.
Product delivered in a timely manner and exactly as detailed
My purchase was exactly as expected. I am very please with my purchase and it was easily assembled.
Very pleased with my purchase of the coffee tables and have placed another order
Perfect for what we wanted. For a while i thought the table i wanted didnt exist because i couldnt find them ANYWHERE and the ones i could find did not look how i wanted. But this colour and design is perfect and it also has discreet storage thats still easily accessible without it being in constant view. It lifts up to the perfect height to eat off of and is so easy to push up and down. Only thing is i wish it was a bit bigger or at least a larger option. Besides that, amazing coffee table!
Easy to process and affordable value. Will definitely purchase again next time.
Some of the screws was missing but it wasn't a big drama. The swing is good quality and strong enough to holds any person.
Had exactly what I wanted, easy to order...good price, fast delivery
Had exactly what I wanted, easy to order...
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members