AT&T

Recently made switch from Cricket to At&T to qualify for discount on our local wi fi service. Were promised comparable monthly rate for two lines and veterans discount. But had to purchase two new phones over 3 year monthly payment. Then got email from AT&T with added costs of $75 activation fees for EACH phone, monthly phone protect fee if $16 for each phone that we did not authorize. Bottom line is our monthly bill doubled the cost of what Cricket charged. And AT&T refused veteran discount by saying the senior plan we chose was cheaper than vet discount. Just absolutely deplorable bait and switch tactics for seniors. Do NOT chose AT&T. Cricket much better pricing and customer service... and respectful of vets.

AT&T stole our phones... We sent them back with the labels provided by AT&T via UPS and they never arrived. AT&T can look up the tracking and clearly see the last place they were in transit was Tenn. However claim that they can do nothing about it and that its our problem to deal with UPS even though the phones were shipped with AT&T's issued labels. UPS won't discuss with us because they are AT&T's labels and we are not authorized by AT&T to get any information... Now AT&T is charging us $800 per phone for our new phones because they didn't receive our exchanges... This is the second time we have had issues upgrading phones with AT&T and not receiving the credits promised. Worst customer service in the cell phone industry. Don't fall for their "Upgrades" they will find a reason to not give you credit wether its "Lost" or "Damaged" or outside of the return period... something to take your money!

I HAVE A NEW SERVICE (fiberoptic cable) AND CABLE IS ABOVE THE GROUND, A FEW DAYS LATER AFTER SERVICE INSTALLED, A GROUP OF PEOPLE CAME IN FOR BURIED CABLE THEY BROKE MY SPRINGLER SYSTEMS IN SEVEN DEFFERENT PLACES, BUT NEVER TOLL ME ANY THING AND I CALLED THE SPRINGLER REPAIRE COMANY FOR REPAIRED, AND I FILLED A CLAIM LATER BUT ATT CLAIM CENTER, PRETENT LIKE THEY DO NOT CARE ABOUT IT, ( i have paid for my springer repaired more than $ 1000. 00).

My bill is much higher then I was told it would be. As far as promotions. ALL LIES I have not received any. Called multiple times was told it would be corrected. Purchased service in November 2024 as of June 2025 still have not received what was promised. If there a lot of people this has happen ed to we should start a class action law suite againstATT.

I was billed over $1,300 in data overages from a hotspot device that was stolen from my car. I filed a police report, named a suspect, and did everything I was supposed to do. AT&T refused to initiate a fraud case. Instead, they: Suspended my line so I couldn't even call for help Forced me to pay $732.33 just to unlock access to support Ignored 6+ requests for employee IDs Told me "we can't help you until you pay," then refused a refund after payment Called my police report a "civil matter" and used it as the reason to deny my fraud claim Lied about escalation pathways, refused to issue a case number, and closed chats without resolution Sent me a discount offer to restore service for others — but not me Claimed "your service appears to be on" even when I sent screenshots proving it wasn't They had the audacity to ask me when the hotspot was stolen after I had already provided the report multiple times. They violated their own terms, blocked access to fraud reporting, and now want me to pay an additional $1,339.87 to "move forward." I've filed with the FCC, CFPB, BBB, CPUC, and the California Attorney General, and I strongly encourage everyone else dealing with this company's negligence to do the same. DO NOT TRUST AT&T. They will bill you for fraud they refuse to investigate, lie to your face, and leave you without service when you need it most.

Was with AT&T for over 10 yrs. I left because they overcharge for their service. Had to visit 5 times to get them to release my phones and account. Then they continued to bill my, I was told they would refund the charged with a visa gift card. They now sent a charge to collections, which I will have to pay to save my credit.
Don't do business with AT&T, you're not valued as a customer. I would rate them as minus zero.

I am extremely disappointed with AT&T's customer service, particularly regarding their billing department. On April 9th, I paid off my five mobile devices to unlock them, and when I called on May 1st to request a receipt for my payments, I encountered nothing but frustration. The first representative I spoke to, Gerardo, seemed unable to understand my request. Instead of providing me with the receipt for my payments, he sent me the original purchase receipts from 2022. I explained that I had already paid over $1,000 and that I had the right to receive a receipt for that payment. Gerardo insisted that I needed to wait for the monthly billing statement, which made no sense since I had already settled my account. After insisting on speaking with a supervisor, I was connected to Alexandra, who struggled to even spell her name correctly. I had to start recording the conversation because she refused to send me the necessary documents, claiming she could only dictate the information over the phone or that I should visit a store. When I mentioned my attention deficit disorder and requested her to dictate slowly, she continued to speak quickly and dismissively. Finally, after an exhausting hour and a half, I spoke with a manager named Bryan. He explained that they could only send the information via text message or that I should go to a store, which baffled me. If they have the same system in-store, why couldn't they send me the receipt directly? Bryan had no answer. This experience has left me feeling that my consumer rights have been violated. According to Florida consumer law, customers have the right to receive specific payment receipts upon request. AT&T's refusal to provide me with this information is not only frustrating but also potentially illegal. I urge others to think twice before choosing AT&T as their service provider, as their customer service is severely lacking and their billing department is unhelpful and unresponsive.

Never sign up for automatic payments or paperless billing. I suspended an account and they continued billing me despite not rendering any services. It allowed them to fly under the radar for years.

This is the worst company ever, I been down for about a week I am in Homestead, FL, and all they said we are working on it, how come they don't have a backup for situations like this, so terrible, I will be taking this to NBC news, I work from home and I am about to lose my job, and I can't even switch to comcast they don't service in this area.

Don't choose this scammer! They tried to scam by blocking my totally functional phone and offer some trash instead to tie me to their plan! A few years ago, they lied to me that my phone couldn't handle 4G, which was a moronic lying I immediately saw through, but they still forced me to use their $#*! by making my previous phone unusable somehow, although I confirmed it was totally capable of handling 4G at that moment. In fact, it worked perfectly for the first 2 years and a half with their own plan, until they forcibly retired it by manipulating some trick so I couldn't make the call at all. ATT insisted to offer a new one (Alcatel AXEL (5004R)) to me for free as long as I used their plan for a few months. But it was literally one of the worst things I've used. It was I literally wasted 5+ min just for a scanning code task, which was only one of these inextricable symptom. And when I was calling someone else, they couldn't hear unless I yell hard at, despite the max volume. Also it couldn't handle $#*! when there's slight shadow on the object to be pictured. And it got stuck when I used any app or even tried to browse photos! There's one time I went to a UPS store to show them a scan code, which was the only thing needed for this phone, and it took me less than 18 minutes to be there and there's no wait time at all. It had 15% battery left but failed this simple task with 1% left. So do the math and you'll know how pathetic its battery time at 100%.

Lied about rates and promotions. Cancelled service after hours of deceitful discussion. Even offered to return of all items. Horrible!

This is the worst customer service. I cancel my account received my last bill and you are hold 307 dollars hostage. You want your money on time, so do I. No wonder people are leaving and you are down to a 1 star review on Google. You don't care about anything. You lost me as a long time customer because you over charge for inadequate service and poor customer service. Mail me my check or credit my bank account. There is no reason for you to hold onto my funds that paid in good faith to keep my bill in good standing. It's a sorry state when a billion dollar company can't do the same.

3/4/2025 I went to the local AT&T store to sign up for internet access for my computer, completed the order, and was told that I would receive the equipment in a few days. I received the equipment 4 days later and set up the equipment, not a difficult task, even though there were no instructions included with the equipment, but it's not exactly rocket science. I had internet access, so far so good, logged into my e-mail account and before I could check my e-mail the internet connection was broken. For the first day (3/4/2025) I reconnected repeatedly as the connection never lasted for longer than about 10-15 minutes, tops. The same continued into the second day (3/5/2025) with the system disconnecting repeatedly throughout the morning and afternoon. By 2-3 pm I was finally so frustrated, I disconnected the equipment, packed it back in the box, and went back to the AT&T store to cancel the service. Surprise, surprise the store couldn't cancel the service, I had to call AT&T to do that, and had to take the equipment to a UPS store to return it to AT&T. It seems that AT&T is shocked that a customer might be dissatisfied that their internet service seems to be unable to provide internet access.

AT&T does not deserve a one-star rating, but unfortunately, I have no other options; it feels like they are committing fraud! I know that the employees aren't the ones responsible for this, but how can anyone find job satisfaction working for a company like this? I believe their internet department deserves more stars, but the phone service is a different story—definitely not good at all. They lure you in with appealing offers, such as a $179 plan, but once you start using the service, your bills unexpectedly increase. My first bill was an astounding $714.05! I waited for six months, hoping to receive the promised credit, but instead, I was charged outrageous amounts every month. I realized I had been cheated. I have since switched to another company, and now my bill is only $160.

I've been as patient I could possibly be for a business dealing with at&t customer service, the language barrier, and long wait times are beyond frustrating!

I am only giving any stars because of the associate Dee... This review is for AT&T/Firstnet... I have never had so much trouble and headache activating a phone on an account I have had for years... On 2/19/25 I chatted with Erica on the Firstnet chat site regarding activating esim on my current phone because I was upgrading from a phone with a physical sim to one with an esim. Erica changed my current phone to an esim, sent me the steps for activating the new phone, but once we were disconnected it didn't work. I chatted again, but this time with Rhea... Rhea chatted with me the necessary steps, and once we disconnected, the same thing occurred (I was unable to activate my new phone utilizing the steps provided). I contacted Firstnet's 800 number and spoke with Lee... We went through the necessary steps, and Lee stated hopefully it works because the fraud department is shutting down soon... I was confused by his statement. I explained the phone wasn't stolen, and asked why would the fraud department be involved. He never really explained, but whatever prompts he did regarding activation of the new phone were unsuccessful... Lee told me to contact AT&T the next day at 9 a.m. Eastern Time and they would be able to help... I asked why the phone couldn't be activated and he stated the fraud department usually has to approve imei swaps... I have never heard of that, but I followed what Lee told me. Once we were disconnected I got 3 texts asking if I was trying to activate a phone, and if so reply with the code that was sent... I replied, but nothing happened... On 2/20/2025 I contacted Firstnet and Adrianna stated she needed a number to contact me at once she activated the new phone. I gave her my work number and she stated it wasn't working. After 3 times I told her to forget it and she gave me the number to the activation department at AT&T/Firstnet... A few hours later I contacted Firstnet again and spoke with Danielle. I explained I have a number she can call once the old phone is deactivated and she stated they don't do that... I explained I spoke with another rep earlier that stated you guys could do that. She continued to state differently, so I told her never mind... I contacted AT&T again a few minutes later and spoke with Gus.Gus attempted to help me... We went through all of the necessary steps of the imei/eid info... Gus explained the rep Lee was actually Malik who's a rep in his call center, and did nothing on my account... Gus explained the entire fraud deal. Due to the reps before attempting to activate my phone and having me attempt to activate my phone on my own, it made it seem like there was fraud with the sim... Gus placed me on hold to get the fraud department on the phone. While on hold there was a text just like before asking if I was trying to activate a new phone and reply with the code sent, which I did... Gus did a three-way call with Pablo (working from El Paso) in the fraud department. Pablo asked me a series of credit/security questions (which car was associated with me years ago, the total of the last 2 numbers of my driver's license number, if I knew of a female that lived in GA,TX, AZ, TX (yes he said TX twice) or if I even knew that person, and a female with the same last name as me). The last question he asked me just so happened to be my husband's ex-wife and they wanted to know her age. The answer choices were 3 different age groups and I don't know that person. When I explained to Pablo who that person was, and I knew nothing about her. He stated they couldn't complete my transaction... He also stated it doesn't say which answer was incorrect or why, but I know it was the last question... I was very upset to say the least... My husband's ex-wife should NEVER come through on my credit for security purposes... I asked Pablo what the time frame was that I needed to wait before trying again and he stated there wasn't one... When I asked him if we could try again right now he stated he couldn't; however, he just stated there wasn't a time frame to try again... Once he disconnected, Gus stated he thinks the last question is why Pablo denied the transaction, but I should go to the AT&T store later or tomorrow... I was ready to cancel all of my AT&T/Firstnet services and return the new phone... My husband and I decided to try the store since we were only 5 minutes away, and it was a store we have always had a great experience at... Dee, the associate at the store activated my new phone WITHOUT HASSLE in less than 5 minutes... Thanks Dee for doing something no one at AT&T/Firstnet could do for 2 days...

If you want high blood pressure, and to have your head explode please go with AT&T. They should have negative stars. After 25 years of being a NOT Valued customer and unbelievable rate hikes, they are holding me hostage. 6 hours on the phone today alone. They have "unlocked" my phone 4 times only to find its not. I ported my 2 numbers out after I paid the phones off and got them both "unlocked". Only to find Nope... Not unlocked. So now I am not with ATT, and my new carrier can't port my phone over since it is still locked and ATT keeps doing the hokeypokey and wasting my time, and talking in circles. If you like Word Salad, No Clue, No Service and wasting your time all while having a new phone you can't use - then ATT is your carrier! Don't try to leave - it's like a cult and they dont like it much. If they cant have you then nobody will. BEWARE!
UPDATE. Still on phone with att gets worse. Now they state I have to wait 2 weeks for them to escaalate this issue to get my phone code to unlock it. They claim they have to get it from Samsung. Samsung said that isnt true and that att gets the codes at time of purchase. 5 out of 7 att agents said if I was still a customer they could give it to me, this last person said that isnt true. Does anyone at att know anything or they just spin a wheel and give you what ever answer it lands on? Lovely way to spend a day, hope you dont have a job if you need to call att. Going on 8 hours today.

They fail at everything and what's worse is they lie right to your face as they do it. I had awful internet service and complained, Their action was to stop billing me through my e-mail and then charge me late fees it got so bad they would not accept payment unless i had online live support to pay my bill for $5.00 extra, and then the new phone i purchased cash money upfront was locked and they would not unlock it so i could change carriers.

Approximately 12 months ago, my wife and I each purchased Samsung A14 5G via AT&T. Approximately 3 months ago I started getting numerous robo calls. I set the phone to only accept calls from my contacts list. This did not stop the unwanted calls. I get 10-20 calls each day. Most originate from my area code and occasionally I have returned the call to be advised that the number does not exist. I
went to the local store where a CSR made some changes that she said would clear the problem. The problem remained.
A few days ago AT&T sent me an email suggesting that "as a valued customer", they would make sure that my phone was operating as it should. I chatted with a person and explained my problem. He tried several things like checking software updates and restarting the phone and then came the pitch,- they could offer me a monthly subscription package that would guarantee the calls would stop. I ended the chat. During the chat, I had asked the CSR how a robo caller could bypass the phone settings. He did not or could not answer. Since that time I have considered that question deeply. The only entity that could bypass those settings is AT&T. They download the software and it is my recollection that this problem started around the time of a software revision. Since the phone is more or less useless to me in this state i have turned it off and enclosed it in a screened enclosure. I will pay to have the software forensically examined and the results will go to FCC. Another nail in AT&T's coffin.