On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always understand situation. Always help me
Asi ruin is always very well understand customer situation
Gave answer not to be easily found in Vendor website about product sold there. Saved a lot of time and resources.
With the exception of receiving misinformation on my first call, the experience was perfect and our new water heater was installed in 2 days
Great customer service and issue was resolved quickly!
So sortly after purchased i cracked the lower cornner of my phone. I had a screan protector to try and presrve my phone long enough to get a more durible one, well didnt take long for it to pop off and crack. Broke my heart. This happened in like july well first time filing for a claim i had hit a snag where i had to fill out a form and no one could figure out the code needed to open it. I eventually gave up and wait awhile before trying again. This time i was with easy over the chat in the app. The worst though is im going to be without a phone for pretty much a week my suggestion keep a cheap phone around for when you need a repair.
Ms Karen helped me out a lot. She was very professional and helped me out n i truly thank her
While fighting a somewhat larger then average fish the rod broke at the tip. However, I was still able to land the fish. When I filed a claim the result was completly satisfactory and timely.
Everything was better than excepted. Repair man came out couldn't fix problem 4 days later had new TV awesome
Buying electronics online can be a gamble but Asurion effectively mitigated that risk for me. I have had nightmare issues in the past with bad product customer support or in getting support from resellers for a few of my Amazon purchases. If you have had occasional nightmarish issue like I have, you know what I am talking about. I will continue to use Asurion protection for my electronic purchases.
Easy to use. Fast service. Will be able to tell more when replacement phone arrives
Rae handled my questions with ease and professionalism very happy!
Great experience with Brad today! I was having trouble with the cellular service part of my iphone14 setup. Brad walked me through it, resolved my issue, and then stayed online to help my husband resolve his issue too. So easy! Very pleased with this support. And impressed that I could even reboot my phone and then pick back up with the same support person!
Great people to deal with... very professional, and efficient.
If you have children & grandchildren, having a protection plan is a must. I purchased a protection plan after purchasing game consoles for my twin grandchildren. After a few months, one got wet and became disabled. One quick chat with Asurion and my worries were over! Repair, labor and shipping all free! It's worth the purchase!
I received excellent customer service from the representative that I talked to file my claim. She was very helpful, caring and assuring! In fact she actually filed my claim for me.
I had a cracked screen on an iPad that I purchased for my granddaughter for her 12th birthday. It was engraved w/ her name and I didn't want a replacement.
I received the return box for the repairing on Tuesday. I sent the iPad in for repair on Wednesday and I received the repaired iPad back on early Thursday morning. INCREDIBLE!
Asurion handled the issue fast and easy. Only took a few minutes of E-chat to resolve. Great service!
This agent was awesome but we did not resolve my issue but that's not on her end and so my end I guess so she is to be recommended as awesome and excellent very patient
Had a TV that was covered by Asurion protection plan that died. I went online and chatted with Hoover. Within 5 minutes, I had a service appointment that met my schedule. Excellent and timely service. Very courteous. Keep it up!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members