AsurionReviews 12,825

Not easy having difficult on line to file this claim

Awesome customer service!
Very helpful!
I was treated with kindness and attention to detail.

Paola was great help. I $#*! with everything yall helped me with. Idk why this has to be 50 characters but here you go.

I had an Mp4 player that just quit. Asurion, via chat, will refund me the total cost of the item with me returning defective item pre-paid. It was quick and easy to file my claim. Very satisfied.

Thank you for product protection! The manufactures would not cover the product and you guys came through.

Thank you!
Andrew

Raymond was so fast and effcient, he got all the info right the first time. He totally took great care with my claim process.

From the moment I called to file a claim (on a Sunday) everything was perfect. Asurion was in contact with me every day until the day of the appointment. On October 6. The agent was on time, and the repair was done in minutes. The agent was very pleasant, and quite effective. Very positive experience.

I purchased a laptop in 2018 along with a 4 year protection plan. The laptop is no longer working. I contacted Asurion and chatted with Raymond. He was professional, kind and extremely helpful. He made the claim process a positive experience. I will definitely purchase Asurion protection plans in the future.

Muy buena muy accesible todo gracias por ser tan eficases.

Thank you for making this so simple to get my son's stolen phone back

Never had a problem getting help. Very quick and extremely honest. You get more than a great insurance but great customer service. I will always buy this insurance. I reccomend it to everyone. Thank you for your great service.

Reliable fast and comprehensive. Way to go. Glad i opted in for insurance.

Took 5 minutes to complete claim and get a replacement device all due to having insurance coverage - well worth it

It's been a while since I've had to file a claim with asurion so I have to say it was actually a pleasure to deal with them and it couldn't have gone more smoothly.#thanks Raymond!

Easy process focused on customer satisfaction and experience! Starting with reporting the problem it was satisfactory resolved in a week!

The only thing I had issues with was choosing the month this incident started. It just stayed at October did not give me the option to select a different month.

Prompt and complete. Taylor was very helpful and promptly guided me through steps to factory reset old phone for return to Verizon and I will mail it tomorrow

Jasmin was patient and fast to fix my issue. She walked me through each step with clear directions and which helped a lot.

My headphones broke after a month. The product worked great, but I dropped my phone with headphones plugged in and when it fell the plug end separated from the cord.