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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Service was above and beyond exceptional. Very kind and patient with all my needs and questions. Resolved all my issues with no difficulties whatsoever.
This as the first time I have ever purchased an extended warranty for a fishing pole, I got the 2 year plan. My rod and reel combo was 1 year old and I had an issue with the bell spring and the handle was loose. I contacted the warranty company. Within 5 days I received a gift card for the full purchase price. Very satisfied and would recommend this warranty to anyone purchasing a rod and or reel from $#*!'s!
Actually enjoyed enter acting with this very nice young man. He made the process seamless.
With Hurricane Ian, 2 televisions were damaged, call me and in less than two weeks they replaced my televisions with new ones, excellent service, the one they provide is very good
It was wonderful I was a little apprehensive because I thought I waited too late. However Dave was very understanding and got my results in minutes. I am very pleased
Rejoice took the problems from my hands and fixed it. Honestly, bless her.
I literally called on the day my warranty expired and the associate was very kind and was able to help me file a claim just in time. I will definitely use Asurion again for all my major electronic purchases.
Asurion always is helpful and necessary when you are needing insurance for your cellphones or tablets! Thank you Asurion!
The experience was very easy and the representative took care of it quickly and to my complete satisfaction.
The rep was very knowledgeable he was patient & answered my many questions. He took time to explain anything that I needed to know about. I would recommend this site to anyone who needs help.
Always expert service and exceptional work Regular updates and very fast turnaround.
They did good. Walked me through it and started after it until it was done about almost 1.5 hours
I initially had trouble getting in to the site to file a claim. Eventually the site was updated and I was able to login using the site I purchased the product through. Had some issues during claims filing and processing and had to make quite a few calls but their call back system reduced the amount of time actually on the phone. Service fees do apply but claims are good for 30 days so you'll have a bit of time to pay your deductible. The closest store to take the product is also a bit of a drive. Their tech support is also amazingly fast and knowledgeable!
I have been extremely happy with the service from the Protection Plan. They are professional, quick and reliable. I highly recommend them!
I had a purchase I bought coverage for from Asurion. The product was two years old and stopped working. Asurion covered the product with absolutely no hassle. A great company to work with.
The best experience I've had in terms of customer service. I had 2 issues resolved quickly. Gave me time to live with it
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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