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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Jason was great, Helpful friendly an got the job done in a quick manor
It took five minutes on chat and they sent a prepaid label. So easy!
Nick was very knowledgeable and super helpful! He gave excellent instructions and made the entire interaction very pleasant.
Needed to use warranty, but rep was so fast and helpful and directed me to the manufacturer warranty because it was still under that. And she was extremely helpful and provided all necessary information. Great service, appreciate you Ma'am Shiela ( Graciela)
Omg - they made it so easy to use this warranty and customer service was top notch
Good... although I was on hold for a bit and had to wait in order to complete my claim... but overall it was a good process...
My experience with nick was great! He helped with everything I needed, told me all the steps, and I didn't have any complications. Also has a great sense of humor. Thank you nick for helping me active my new phone!
Such an easy experience. They were professional from the phone call to schedule appointment to the service techs visit to fix our issue. Company had great communication and the tech, Bobby, was very professional, personable and knowledgeable.
Jesus was my tech support coach and easily helped me get my new iPhone started! I'm pretty sure he also helped me figure out my AirPods issue a few months back as well; very easy to talk too and was extremely friendly!
They helping me fixing my Devices, very easy and fast
There were no hassles or red tape to file my claim. It was fast and easy. I am very well pleased with my experience.
Good job and well done. The only negative part of this experience was having to wait so long for all the parts to arrive. We do not place any blame on Asurion, or our service technicians that came to our home to do the repairs. If my review was only of Asurion and our service techs, I would have awarded a five star review. But the review is for the overall experience so four stars were awarded.
Easy to use, simple to navigate and quick to complete.
It was extremely easy to file my claim online and it was done in like 5 minutes very happy with the outcome
Followed all the instructions with my upgrade phone that came in the package. Neither the online instructions or those iprinted instructions included with the phone say to contact Verizon to activate the phone! DUMB. Verizon, you can do better, like include ALL the steps to get the phone working. Geez!
Bought this self balancing hover board and it broke within a year, manufacturer would not answer the call and Asurion run me in cycles. What a waste of money I am never using them again. Looks like collusion to defraud, very disappointed
Hello, Elly. We are definitely sorry to hear about any issues you have encountered. We are more than happy to assist you, please contact us directly. -Rue
Everytime I have needed to replace an electronic from Amazon this wonderful service makes it so easy to do. Thank you asurion
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Frederick. We definitely apologize the instructions weren't helpful. We hope you are back up and running. Please let us know if you need further assistance. -Rue