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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Simple process. Did not what to do about my phone being cracked. The claim process was very easy, considering the amount stress that I have with my phone being broken. HELPS!
I had 2 game system controllers that was not usable and the turn around was and getting them back was very fast.
Second time i broke my screen and just like the first time, it was just quick and easy, used the same phone even tho now i have to turn off and on the scren just to get it working. But ill get my screen fixed soon and cheap too!
At first I didn't understand that you had to tap the word you were entering, but when I understood that, everything went very smoothly.
Saved me after Christmas lights stopped working. They offered me a full refund.
I had trouble with my printer not working properly I contacted Asurion and they took care of the problem immediately giving me a full refund.
Staples said a data transfer would cost 200 dollars. Went next door to asurion who sold me a membership to asurion home for 25 a month, which included free data transfer. No brainer. Got extra help for far less cost.
Great customer service too.
My Experience was amazing. My tech support agent completely fixed my issue. I'll just see if it stays like that. I will be further reviewing in the future. Thank you very much. Assurion
I was all set to get comfortable in my chair and go thru the agonizing hour plus of troubleshooting with no end in sight.
Surprisingly it was not like that at all. Monica was super helpful, super easy to work with and best of all fixed my problem! I wouldn't dread contacting someone if I knew it was going to be that easy!
Kim was an absolutely phenomenal technician. She was extremely knowledgeable, patient, kind, encouraging and positive. I wish I could interact with a "Kim" every single time I needed technical support. She should be commended for her expertise, customer care and support. We did not resolve the issue due to a phone issue outside of her control - but I would rather spend hours on a support chat with a technician like Kim than 20 minutes resolving the issue with anyone else!
We always purchase the protection plans from Asurion. If we need to use plan, the warranty/claim service is super easy. Their team is fast, friendly and professional. We highly recommend this service
Lovely lady to type with. But I'm not cell language savvy therefore difficult to make things work
The experience was unbelievable Karen was awesome she made filling my claim very easy & pleasant she truly is an asset to asurion I give her & asurion five stars I always buy a protection plan this is the first time that I ever had to use one but their worth it thank you Karen & asurion
Tina helped me identify the full problem and we came up with an easy solution together. Quick and painless.
From the moment I connected with the support. They knew exactly what I needed once I told them. There was a mistake on my end which cause me to this connection from them for a few minutes but the support was still with me the whole time. And they got me all the information I needed to solve my problem. Great customer service!
The new phone I got didn't have thorough instructions about the SIM, it resulted in my phone being unable to call, or reload voicemail and text history. I screwed around trying to figure it out on my own for around 5 & 1/2 hours becuz of that. Tech coach had me all up and running in a half hour or less. I wish I contacted them sooner! They did a great job and it would've saved me a lot of time if I turned to them right away!
Kian is a hero today for sure got my denied claim turned Into an approved claim and soon I will be able to game online again thanks to him
I highly recommend the warranty. It was extremely easy to complete the process.
Everytime I call for technical help Verizon Asurion helps me and I am not knowledgeable of computers. They stay with you until your problem is solved. I am so happy I signed up with verizon Asurion technical help.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members