AsurionReviews 12,825

I called 4 times to to just get a battery replacement and each time, they've only sent me a phone but no battery. Each time, they promised that by the next day, I would have a battery. 4 tries and still no luck. Just a bunch of liars. 0/5 stars.

I went into the Bay City, MI Wilder Rd. Store and was met with very friendly service. Not only did the representative answer my question as to applying for help for a damaged phone, he also walked me through the process and made sure I was all set to go. He did not have to do this as it is a third party insurance program, but he was glad to do so! That is what keeps me loyal to AT&T! I've been with them for 15+ years with my iPhone and will continue! :)

My experience with Asurion they was very helpful, they were very professional, I was very much satisfied, and kept their word on how long my phone was going to be fixed. Will come back if anything goes wrong with my phone, it was very much worth the wait.

It was a pleasant experience after an unfortunate event, my peace of mind came when I remembered that I had my insurance with this company, thank you very much for your help Bravo asurion

I broke the screen on my phone and knew i had to get it fixed as soon as possible. I walked in to the store and the technician guided me in the right direction. I was unable to dial on my phone from where the screen had cracked so he let me call from the store phone to be able to start the claim and get my phone fixed asap. He was respectful and professional the whole time i was there. My phone screen was replaced in a timely manner and my phone was like new when i got it back. I will always recommend the Cinco Ranch location to my family and friends from now on.

My screen failed and to be able to make the claim, I needed to pull data and phone IMEI, but this was super challenging, but the agent was extremely patient, pleasant and was really interested to get my issue resolved. It took several contacts with ATT and in one point, the call dropped and I was devastated, but she took the time to call back. I hate that I cant remember her name, because she was simply AWESOME! Also, the process was great, it was scheduled for the very next day, to come to my home and the technician Alyssia was super nice, pleasant and very efficient, she showed sense of urgency. This experience was terrific, from a very frustrating day without phone, worried when I will be back to have a device that I realize I depend so bad, to have such a quick turn around, so convenient at home and at the end it was a phenomenal experience!

AT&T forwarded my call to Asurion.I explained my grandson had dropped his phone and cracked the screen. They worked very efficiently on my problem and when I called U Break I Fix, they had all my information already. Ii brought my phone in and it was ready in less than an hour

I am a veteran, and I been with Verizon for almost two years. I cracked my screen, knew I had insurance but no time to deal with this company. Today I decided to deal with the insurance I been paying for 20 months and I can't get my screen covered. I was honest that I broke it and Thef going to punish me, With 8 phone calls 1 hour of my time to find out, I had 90 days to repair your phone screen from DOI. Punish a person for being busy. Canceling my insurance plan good for getting lost I guess.