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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I have AT&T as a cell phone provider and I have about 8 devices on my account. When a phone is lost, cracked or water damaged I am never in a hurry because I know Asurion is AMAZING! We get a phone shipped ASAP and receive it and less than 3 days! I have never had an issue with Asurion and would recommend them 100% all the time.
It couldn't have been any easier. The service was super efficient and the phone was fixed and working as new. Would highly recommend.
The process to get your replacement phone is so very simple. I love it
The best attendance that I had here, you guys are awesome
Asurion came to my home to fix my wife's phone. The young man that came out was awesome. He fixed the phone in about 20 mins. This was a great experience. Thanks everyone at Asurion
It was pleasant, associate was knowledgeable and service was done in record time. Satisfied customer here! Thank you.
Awesome very easy thank you so much
I always appreciate
The whole experience was super simple, I was extremely happy with the service.
Had a great experience. Replacement phone arrived the day after I put in a claim.
Thanks
The claim process was super easy, and I had new phone by 11:am the next day.
Brought my iPhone in for screen repair, and it was fixed within an hour. Very prompt and friendly service!
The technical staff make a few test to conclude the screen was not working even its not broken, say its gonna take an hour to complete the job, but it take less time and the phone work perfectly.
Getting my device replaced was seamless with Asurion. After working with my provider and manufacturer and getting nowhere, a quick call to Asurion got my device replaced without any further hastle. I call Asurion customer service at 4:30 p.m. on Thursday, and had my replacement by 10:30 a.m. Friday morning. Phenomenal experience!
Went to ATT for repair of cracked screen on phone. Repaired in two hours and technician checked account and advised I had insurance to cover the cost. Very satisfied
The tech was nice and did a great job with fixing my phone
This process was awesome. Someone came directly to my home to complete the repair. Armando was excellent very communicative and done very quickly.
They made me feel like I mattered and that everything is going to be ok
Person to help me with my claim did an excellent job. I loved her customer service skills and plus she was such a good energy and I really appreciate her so much.
Made a claim Sunday(4/23/23). Wednesday they stated the replacement phone was returned to sender. I have been calling them for a week straight. It is now the following week(5/1/23) and still nothing. Just got off the phone with Asurion(my 5th time calling this week) and I am still in limbo waiting for a response. AND it is still possible they find an issue and cannot send it. Their website is not formatted well to give us any useful info to process our claim. Most employees working there are useless and cannot help. THey just talk on the phone with you to try and calm you down. We will see how it goes...Hopefully I get a replacement soon in the future. This will be my last time with ASURION once I get my replacement in my hands.
Purchased an iphone11 on 03/17/2022. Was damaged on 04/15/2023. Asurion updated system and denies claim.
Hello. We hate to hear this but we will love to look into this further. Please contact us to assist you directly. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel, we do appreciate your patience with getting this resolved and completely understand the frustrations involved. We are here to help. If you find you do need additional assistance, please don't hesitate to contact us directly. -Ari