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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was sent to the AT&T store in San Fran to have my screen fixed through Asurion. Darian was so quick to help me and had incredible customer service! He made the process so smooth. Highly recommend!
I dodny getbthenphone untill monday and it ewas scedulrled to be deliver on saturday? Delivering companies did not meje for the effors you put foreward they wantto get paid that is ajjgelivering once inthe hands of fedex didnt vare
They explained everything and were very easy to deal with.
Theo was great! Super helpful and informative. My phone was fixed very quickly!
Our technician, Mel was absolutely great. He contacted me and communicated when he would arrive, he was professional, prompt and courteous. His attitude and reliability made a difficult experience very pleasant.
My phone screen was Cracked and they repaired it the same Day
This service was superior and very helpful!
Could not have been better!
Thank you
I Highly Recommend The Customer Service Was Great, Very Polite, And Got My Phone Fixed Right Away! Thank You So Much 10 Stars!
Totally destroyed my iPhone with my lawnmower. Online experience less than 10 minutes. Replacement arrived the next day. Totally worth it, they rock.
Recieved an email after waiting 12 hours that someone would come out to my home between 7 and 9.
At 6:24pm they sent another email to call them, I talk to a manager and he said the guy was not coming due to training.
Now they want to mail me my phone in 1 to 3 business days. Worst customer service i ever heard of. Im in sales for 35 years and need my phone to talk to customers everyday to get them the correct answers. This is not insurance. Do yourself a favor go to a different company if this is all they have to offer. Im leaving muy carrier because this is who they do business with
David was very helpful in repairs with my phone excellent customer service and very fast.
My experience was very pleasant. The customer service agent made my ordeal positive by having the knowledge for processing my request expeditiously. I received the replacement phone the next day as promised and within the following week, the damaged phone was dropped off at a UPS location for the return.
Jose was the best when it came to my cracked screen fixing. He was open and honest with timing, told me the data from previous weeks of overheating messages, and recommended ways to avoid that, even without me being notified through the phone. I 100% recommend him if you are close to the Carle Place, Garden City area and you need your screen fixed.
Great experience at Lawrenceville NJ repair location. Zach did an amazing job. Was there 90min. Brought a book so it wasn't bad. Certainly better than a replacement or upgrade. Great surprise of getting a new battery with screen repair.
They help you very very much customer service is awesome
It took a few times to get my point across and find someone that really is GREAT at customer service.
Mesha and Ms. Lita are GEMS!
Fixed phone within 24 hours very easy process, will
Definitely keep the insurance on all phones
The screen on my Galaxy Note 20S 5G ultra started strobing like a disco ball. I call AT&T and they put in a claim with Asurion. The screen was the problem and would be fixed 2 - 4 hours after I brought it in. The cost...$29.99. Within minutes I received a call from Stephen asking when I wanted to bring the phone in. I told him I was on my way. He called me 2 hrs later to say the screen cannot be removed from the phone and I needed a replacement. I called Asurion back and a new phone was on its way. I told Stephen that I needed all my data restored because it was my business phone. He assured me he would do that. Two days later the new phone was in. The screen was still not functioning but out walks John. My hero. He worked for over an hour and restored all my data, photos, contacts, apps and games. Then he had me check and recheck to make sure it was all there. The last thing he did was a factory reset on the broken phone so I could send it back. I was willing to replace my phone with a $1200.00 new phone if they could transfer my files. I'm so happy that the person at the ATHT store said there was no way. Thank you to all the guys at UBREAKIFIX (an Asurion company) in Milford Ma.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Rob. We are sincerely sorry to hear about your experience, we understand the importance of having your device. The monthly premium is to make sure you are covered and our delivery time is within 1-2 business days. We do offer same day delivery and most of all our devices are next day, however this is an added benefit. We hope your device its on the way. Please let us know if you have any questions. -Rue