AsurionReviews 12,825

The service is pretty good but there are draw backs Especially if phone is stolen You login into AT&T to report problem. AT&T sends you a code (to the stolen/broken phone-doesn't really make sense to me) I was OK cause I had 2 phones on the account. However, over process is fairly short, could use more room to explain details. Particularly if phone stolen on won't work. Last Not sure if this is tied specifically to AT&T or not, but if it is, You really need to work on the service after the phone is received. AT&T customer service always say they can help but it's ALWAYS a struggle to get even a tiny bit of real help. One of the reasons I only upgrade when I absolutely have to. I like my services but absolutely HATE my customer service It never ceases to amaze me how much they don't listen or help and make excuses

Bought a stove in 2020, bought the 3 year extended warranty which should expire in 2024_ which would be after the one year manufacturer warranty. Called Asurion when oven broke last month and they told me that the warranty began at the date of purchase. Yet their written contract says something different. After talking to several people I was able to get them to repair the stove based on the date of delivery - but they continue to tell me the warranty began at the date of purchase therefore the warranty expired a year early.

Be aware of Asurion policies

Worst company ever. If I could give them 0 stars I would. My phone broke 2 days ago so we took it to ATT and they helped us file a claim to get a replacement. Was told we'd have it the next day. Next day comes around and no phone so we called att and they told us to call customer support. Customer support left us on hold for 30 minutes before we hung up and called Asurion. They told us that the phone wasn't being shipped, but someone was coming to our home to set it up and no one picked up the job. She said we could get it shipped but it'd take 2 business days (which we do not have due to an upcoming trip) or we could get it the very next day from an expert coming to our home and we would guarantee have it then. Also she told us that our deductible was a lot more than what ATT had been saying. We brought it to her attention and she rudely told us we misheard the ATT woman because she wasn't mistaking. Next day rolls around and still no word. We called Asurion customer support again and they get ahold of the local office and apparently the "expert" has put in leave and isn't working. Why weren't we told this days ago? He recommended us getting the phone shipped instead of relying on them since this is the second time they've ghosted us. They also said they've been trying to reach out. We haven't received any calls or messages from them on our working phone. We'll see if we actually receive it tomorrow, I'll be VERY shocked if it actually does.

Using my z fold... open the fold and it cracks... not my falt, maybe should wipe it down more. Paid 600 deducible. Got a new phone in a couple days. Great... dropped my phone in water... my falt. Tried turning my phone on prematurely... now the battery is funky junk. I thought I would have to pay another deducible. But I didn't... but now I dont have my 2500$ phone... they want to give me a 1800$ phone... lol... its been a month... they want me to take the the galaxy g22 ultra... pushing hard... dont buy the z fold unless your rich... or semi rich... how much do you need to be semi rich?

We set up an appointment online between 6-7pm tonight. After setting this up, we received a confirmation text message to arrive between 6-7 pm. We drove 20 minutes to said appointment, arrived to the store at 6:30pm only to find the door was locked and no one there! We knocked on the door several times, called the number on the door and also the one online which routed us to the same number and it just rang and rang and then disconnected. Sign on door said they were open until 7pm. We waited for 10-15 minutes and still nothing. Initially I thought maybe something happened to the person working there but then I realized whoever was working prob just left early. The tv's were on in the front of the store and it appeared one light was on but no idea where anyone was. I was pretty upset considering I drove 20 mins to get there only to turn around and drive back home. I just think it's pretty crappy cs to not even bother to notify an appt that they were leaving early or to not even have an answering machine or anything take calls. They won't be getting my business.