AsurionReviews 12,825

I went in because my son cracked his screen. I had a warranty through AT&T and Asurion was the place to bring my phone. The gentleman who assisted me was very kind, knowledgeable and made me feel like my son's phone would be able to be fixed. His phone was fixed way before they said it would be. It looked like it was never broken. I completely recommend them and their services. Might be bringing my son's Nintendo Switch in to get fixed by them next.

Asurion is a rip off company. While you have your tool covered by a manufat/ warranty but you want EXTENDED warranty. So you get a policy by asurion and find out later they run at the same time and when you call them, the foreigner on the other end reads a script and will not transfer to manager... so you spend money opn a year thats double covered and they DO NOT CARE.

Hours of phone calls and emails, I was lied to more than once and practically forced to purchase home protection plan for $25 to get my claim approved only to find out that was a lie as well and it is still not approved.

Scheduled an appointment to have my cracked phone fixed from 11:00 to 1:00. Did not show up. Did not call. Spent 45 minutes on the phone with customer service who said the technician called when they did not. They did not show up and have to wait another week to get another appointment which they may not show up for very bad business

Excuse after excuse, they kept me calling Comsumer Cellar, finally a supervisor from Comsumer Cellar called them with me on the line, all we got was more excuse's.I was told at one time they stopped making the phone I had, so they would give me a refund, that never happened. Even the supervisor from Comsumer Cellar tried to reason with them but did no good. These people are liars and crooks.

Always they doing great at&t the best all my friends talking good about at&t so good good good good good good good good good good good good good good good good

I had the pleasure to work with Doug, who completely fixed my phone. I thought for sure he would look at it and tell me it was beyond repairable. In about 30 minutes, Doug had my phone 100% fixed. I was so shocked. He was very professional and gave me such a great experience. Thank you!

Was told a day and time when they will be at my place to fix screen from 3 to 5. Get a call at 430 saying they can't make it due to over booked. Called asurion about it and got harassed about getting insurance on my TV even though I said NO more than 5 times. This happened more than once about the "over booked" excuse of not showing up.