I will never order from ASOS ever again! THE WORST EXPERIENCE OF MY LIFE! I have been a customer of Asos for years but back when I started ordering they actually had customer service and a number to call. Now it is set up to drive you crazy! You can only put in your issue/request by typing it only to have AI robots give you the runaround and answer things you are not even asking. Customer service is non-existence. If you think you will get your issue solved, trust me, they are just wasting your time and in the end they will say sorry we can't help you. I placed an order (3 items) before Christmas. One item was non-returnable, the other was damaged and the third was horrible quality. The latter 2 of the 3 had to be returned. I made sure to immediately check their return procedure and processed my return before that date. Long story short, after 5 hours on customer chat, being hung up on/disconnected on their end multiple times by MANAGERS, no return will be given either for the damaged item or the shoes. I am stuck with these items and have lost my $. They have lost a long term customer based on their HORRIBLE customer service which is non-existence. After 6 hours of typing to various "customer care associates", I got a good sense of how they work and the loopholes and cycles they drive you into until you are more than frustrated. They will not let you return. There is no customer service, no understanding, no help, no contact number, no manager or supervisor info given, NOTHING! I wanted to pull my hair out by the time I was done with them and lost my entire day with no solution.It took 6 hrs of back and forth arguing, repeating, being disconnected, given the runaround and anything to avoid the return for me to get a refund for $4 for a damaged item they sent me. They are set up/trained to avoid returns and send people in pointless circles. Chat representatives keep saying IM SORRY which they clearly are not and they do nothing to keep customer or extend the service to them. I put in my return during the return timeframe and still was denied. They purposely didn't send QR code and then told me I contacted them a few days too late to let them know. They have just lost so many customers (my friends, family etc) They will not get a supervisor or manager and will not give you names or any way for anything to fall back on them. PLEASE DO NOT ORDER FROM THIS COMPANY! They are not what they used to be. I was disconnected in chat several times by managers just for asking?s they didn't want to answer. The info on their website is lies. I went by exactly what the return process stated. BTW the INFORM Consumers Act do require high-volume third-party sellers on online marketplaces as is ASOS to provide verifiable contact information, which typically includes a working phone number, to ensure consumers have a means of direct communication with the seller. ASOS has no means of contact and will not give you any names or any way to contact a real person. They will not return any money to anyone. Stay away!