AskTech Support

Paul was very attentive to my situation. Took me through different attempted solutions. Unfortunately the machine has a problem and need to be taken into repair

Wonderfully productive. My service rep, Desmond, was a total professional. Knowledgeable, patient and courteous. He took a floundering homeowner to the internet promise land!

I have been dealing with stalking on my new business Instagram im getting 3 fake accounts a day and once I block them 2 or 3 more show up an hour later. Ive started to be a little scared over this Carter was very helpful

Finally, after months of issues with my password they were resolved by clear instructions! Thank you and recommend your service. I will continue til all my apps get new passwords.

Desmond was amazing! Patient courteous thoughtful and knowledgeable as he helped me solve my problem it took way longer than neither of us expected but it got done!

We tried for three days to connect printer to my new ASUS laptop. In less than half an hour Eric got it connected and a test page printed. He was efficient, patient, and very knowledgeable.

Exceptional! AI assistance was very timely in responding. I was leery at first with the process, but there replies made me a believer and felt comfortable.

Richard was very knowledgeable and professional in assisting with my specific situation. He also provided detailed written instructions as to how to move forward ain ensuring everything will work properly at the other end of the country.

In a very short time, Jesse was able to resolve the difficulty. We were having sharing our Microsoft 365 account. He could not have been a more clear, expeditious source of help!

Consulted with an attorney. Prompt, thorough, and very helpful. I received much useful clarification on the principal issues that led me to request the consult.

Return was very kind, knowledgeable and got straight to work. He stayed on the phone with us the whole time while he fixed all our issues. I would definitely recommend this service.

Tim, the engineer who helped me, is outstanding. He found the problem and explained it in simple terms. He's very knowledgeable and easy to talk with. Whatever you're paying him, it's not enough.

Could not tune in a major tv channel with an over the air indoor antenna. Service tech was able to diagnose problem by ask pointed questions. Solution was simple and easy to replicate.

Went through online chat trying different options for fix to Aura frame. When that was not successful was directed to further tech support. Heard back with a solution within hours.

Craig was knowledgeable and very helpful in resolving the problem. I thought I had lost a week's worth of incoming emails, but was able to retrieve them his help.

I've dealt with numerous people over the past 3 weeks who had issues speaking English, mumbling, apparently locked in a room with 20 other people all talking at the same time, overtly rude folks, a guy who promised replacement of a defective piece of hardware but didn't deliver, and software programs that didn't allow you to change a phone number that totally blocked being able to connect my printer with the Internet. Kevin gave me explicit instructions and a good phone number. The first helpful person I've spoken to - a 10 rating!

My 'Tech' was Rei. Incredible patience exhibited with this 78 yr old in solving my printer connection problem. Rudimentary computer skills/knowledge on my part, but successful with detailed instructions I could follow. Mile Gracie!

I had accidentally disconnected internet modem & had no clue how to reconnect. After chatting with a Spectrum bot, I was called by Tim who walked me through what to do & I'm back up & running. My tech savvy has declined over the years so I needed the human touch!

While the help was fantastic, the tech was well versed and patient. Being 83 years young and not raised during the advanced computer age it gets a little frustrating to deal with some of these issues. My phone should have finished activating itself, but it has not. So i will have to go through all of this again.

My Canon printer has stopped working and shows a strange pattern of light blinking. The engineer coached me through the trouble shooting. He was patient and polite. After trying everything we could, the problem continued existing. He suggested we going to service center.

Clear instructions and patient. I'm 89 years old and checking the modem, plugs etc. took a little time. I give Syed an A+. Very knowledgeable and professional!

It took more than an hour to get connected with a specialist, as I didn't know I needed to go to my email to verify my contact info, and once there, I learned that I had been charged a non-refundable recurring membership fee in addition to the nominal "join" fee. I might have paid it anyway, but do not like being told I'd only be charged a one-time "join" fee and then having my credit card charged for the much higher membership fee... Be up front with your customers! The specialist was helpful, however, and I may renew my membership if his advice actually works to resolve my problem.

I could not get the message alert off of my phone, even though there were no messages. Chris walked me through it and was able to get it to clear in just a few minutes. He was so helpful, patient and very nice to work with.

The tech stayed on it for what seemed like hours. It was probably a good 3 or 4 hours to resolve the issue. Thank you for all your assistance in getting me back up and running again.

Mr. Med was knowledgeable and fixed the issue very effectively. He spoke rather quickly so that an old man had some trouble following, and he did not always listen to what we said. But he took over the computer and just loaded the scanner properly. So his technical skills were first rate. I thought the fee was rather high; I trust this is a one-time payment. If someone asked, I would say the service is expensive for a personal computer but the work was done well. While it was probably an easy fix for an experienced technician, it was done accurately and quickly. So we were well satisfied.

Anthony was extremely helpful and knowledgeable. He explained in very clear language, why I had my problems and what to do about them. He gave me both a printed one page PDF checklist and a small printout that will fit on a business card. This will allow me to not only prevent the problem, but if I do make a mistake and get the problem, I will be able to resolve it. I really appreciate Anthony's work... a big help!

He gave us a lot of good options, and we tried them all but have definitely come to the conclusion that it's not a problem with our computer.Or any issue with anything on our end. It's a problem with angry birds 2. I appreciate that he replied back several times on the text messages to give me extra support after the phone call.Thank you very much

I started with online chat, which determined I needed to speak to a Tech. I received a phone call almost immediately, and the Tech (Paul) spent 20 minutes with me trying to resolve my issue. Sadly, it could not be resolved, so I'm purchasing a new laptop. But, Paul was very professional and suggested 2 or 3 ways to resolve before we agreed my laptop had reached end of life. Cost was $48 for the 20 minutes.

The technician took his time and we went over so many areas that he had suggested that could solve my technical issues. And he gave me some valid suggestions that I will be looking in to.

Frank F. Was very patient and knowledgeable on how to get my brand new HP printer set up. It took some time and Frank performed what seemed like a hundred steps. Some did not work and some did. But in the end it worked! I am so happy and productive now. Frank is a tech God to me. Amen!

Maytag dryer issue. Was sent to Ask Tech by Maytag chat. Phillip knew the control board on my machine. He quickly answered my question and gave me the number for Repair of the dyer. Thanks!

Helped me with a scam email. Very satisfied with the service but did not realize it was going to cost $65. I saw the five dollar part only. Not sure I will do this again.

Well, many know how stressful the situation can be when your phone (electronic brain) does not perform as is "necessary". So, it's so special when your "problem" is addressed with the technical knowledge along with the patient listening and sound advice found by this support service. Many thanks! My "brain" is back!

My new Pixel 10 died during a Google update (died meaning I could no longer unlock my phone). Ended up doing a factory reset which the tech walked me through.

For the most part, the tech did a good job, but I had to remind him, after removing unrecognized apps, that my purpose in contacting support was to determine whether or not my Apple account has been hacked. He seemed reasonable sure that it hasn't been, but I didn't get a definite answer. It's entirely possible that he was not in a position to give me one.

Dave walked me through what to look for and what to do. My two hotmail sites are accessible again (at least for now!). This time I'm totally satisfied because if the problem surfaces again, I have enough knowledge to try to resolve the issue myself.

I was getting messages saying my email was unavailable. Michael was super helpful, dug in and cleared out several areas. He helped me understand what the problem was and then took care of it.

Michael was extremely thorough & knowledgeable about MS Windows, Office, and OneDrive. Very grateful for his help. Honestly didn't think I could reach anyone in person from Microsoft. Very satisfied.

I was able to resolve 2 technical issues with my printer and security panel battery thanks to Chris Mellon. He was incredibly helpful and so very nice! I'm not really that tech savvy but Chris was pretty patient with me and exceeded my expectations for customer service. Thank you so much for helping me out today!

Locked out of a brand new computer. Jason was smart, well spoken, detailed, very patient, professional and worked us through bitlocker key. Full factory reset and then boom it worked. Great job!

Yvonne was so patient and precise with her instructions on how to solve my email accounts not synchronizing between devices. It took a long time to rebuild and she stayed with me each step of the way to make sure things were starting to work properly again. Very professional!

The IT help was very competent and fast--excellent work. My system crashed after a problem with Outlook syncing. A work around has been installed but more cleanup is required.

I was having problems with the US Postal Service... and my tech actually knew the answer to my issue without research... he sent me in the correct direction immediately.

The gentleman I spoke with answered my questions in a way that was simple and easy to understand. And then he guided me through the process to fix my problem. I doubt if it took five minutes. Definitely a great experience.

Technician was excellent. Solved problem immediately when Dell and Microsoft techs failed. The charge was reasonable. Would have much preferred to be told the charge up front wrther than seeing it pending on my AMEX.

I really liked having a picture of the person I was talking to. It helped me recognize who they were and made the conversation feel much more personal. When I mentioned that I could see her picture, she also seemed more comfortable and at ease. Overall, I think having a photo improves the interaction and helps build a better connection.

Tech support great, but I was charged $70, instead of $5, as link indicated. I called and canceled monthly membership fee. If $65 isn't credited to my credit card, I'm reporting your company to FCC for charging for a monthly service I didn't request.

I'm 69 yrs young, and the technician solved my problem quickly. My previous phone must have passed on some junk, through Chrome, to my new phone. Verizon couldn't help, sent me to a fix it store, which, they only fix mechanical issues, lenses, etc. I'm glad 1 800 Samsung, lead me you.

The tech persevered and never gave up, we went over the course of 2 days and the tech appeared very knowledgeable he attempted all he know from what we discussed remotely but it is difficult to find the true answer with having the unit in your hands

Rea was excellent. Worked hard, sent me several options to try to resolve my issue. I haven't attempted to try them because it's only a firmware update, the printer is working fine, and I don't want to take a chance on a "fix" becoming a new problem.