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Ashton DrakeReviews 46

1.7

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Ashton Drake Reviews Summary

Ashton Drake has a rating of 1.7 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ashton Drake most frequently mention and customer service. Ashton Drake ranks 265th among Baby sites.

service
22
value
21
shipping
23
returns
15
quality
20

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Georgia
1 review
10 helpful votes
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Misleading
July 9, 2020

It was one of my worst purchases thus far... The head is attached with thread and it looks nothing like the pictures!

Date of experience: July 9, 2020
Georgia
1 review
9 helpful votes
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Customer service
June 23, 2020

Worse customer service agents I believe I had to deal with in years, Received the incorrect doll, return to them with the label they provided. After 4 weeks and no response I was informed they had the return and will refund the money so I could reorder. 2 weeks later I received a letter stating my original order was not deliverable please correct address on file. (not True, return per their label, they provided). I have spoken to agents and a supervisor, and again with little or no help, maybe we will get the doll. Their excuses is the virus, my response, is close until you are capable of doing business.

Date of experience: June 23, 2020
New York
1 review
7 helpful votes
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I was told to wait 90 days for my doll to just BE MADE. And I said ok. Little did I know that I never even go the doll. I want a refund. It's been ATLEAST 4 years. Still waiting

Date of experience: May 30, 2020
Texas
1 review
5 helpful votes
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Order was to be delivered by Dec 3rd and today automotive says will not even be shipped out till January 18th. When you try to call customer service they put you on hold for 25 minutes and drop your call, tried several times.

Date of experience: December 3, 2018
New Jersey
5 reviews
20 helpful votes
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I ordered 2 dolls and they do not look real in any way. Their hair looks like Michael Myers and they don't even resemble the pictured doll that you think your ordering. However they did return my money for the 1st one very quickly. The breathing cooing doll did what it said but it didn't seem close to real. We kept the 2nd because my daughter loves it and did not want me to send it back. She's 4. Yes they are supposed to be collectable but it they aren't worth collecting

Date of experience: August 23, 2016