Art BeadsReviews 53

This is the first time I ever ordered from ArtBeads.com
I placed an order at ArtBeads.com. During a recent major sale event. It took almost 10 days to get my delivery. Tracking system is hard to figure out, unless you have online shopping experience & know the long azz tracking number is with United States Postal Service, you may get frustrated when you get no email follow up after the shipment is made & find no info to navigate where to look on their website for tracking info. After 5 business days went by waiting for an email update to track the package I finally put the number in to Google search & was redirected to USPS, that's how I tracked the package. When the package arrived all items where in the box.

Ripped off! Really ripped off! Just days after I got my package, I got a call from a fraud protection service I use. There were two "suspicious charges" made using my bank credit card, and some other attempts to use it. 2 transactions went through my bank account, 1st one was stopped (declined) at the site where my bank info was used. However, the 2nd one was used to made a gift card purchase at a major dept. store's website. My bank info was used (in a different state I don't live in) through the dept. store's website, the frauder(s) had created an email address with my personal name, home address & phone number. The frauder(s) used the same email website I have "my email address" at. (I had changed my business email address a month before I made the purchase at ArtBeads.com, so it had very limited use. No purchasing emails until I used ArtBeads.com.) The frauder(s) had the gift card sent to their fake-$#*!-fraudulent created email address, so they could use the email gift card or sell it. So yeah & for real, this all happened within 10 days after using the ArtBeads.com website.

Some employee(s) working at ArtBeads.com are internet personal ID & banking crime committers. Never again will I buy from there. I make jewelry and sell it as a part time job. My items are sold through art galleries & small trendy stores. I would have been a very steady customer, ordering a couple of hundred dollars of supplies every few months, because they do have unique findings for jewelry making. But screw that now. I have other jewelry supply websites I've ordered from for 10+ years. Never I had any issues with identity theft & hacking my bank account until I used ArtBeads.com. The dept. store is tracking down the fake email address, IP address of computer that was used to make the the email with my personal info because the email gift card was sent to it. I told the fraud prevention this crime happened after I placed on order with ArtBeads.com. I hope nobody else gets ripped off in the manner I did. If they do report it to the police, fraud prevention, file a complaint with the bank so they can report the activity on a bank account that's been hacked, file a complaint with the better business bureau. Most of all never order from ArtBeads.com ever!

Who for years have enjoyed Artbeads.com to be treated how they are being treated. For years you would only see maybe one complaint here one complaint there, but now you put in there name and its all over how horrible the company has become. I'd say it is karma layed all the employees off because they could move to Idaho and pay people less money an hour. They had so many loyal employees who some lost there homes and some have yet to find employment.

I have ordered from Artbeads for over 10 years, but I won't be doing so anymore. Their order fulfillment and shipping response ABSOLUTELY SUCKS, and it really frickin' frosts me that my credit card was charged immediately but they did not ship until 9 days later. No email that it would be delayed - or any follow up actually - everything was in stock, just really lousy customer service.

Incidentally, I had ordered from two other internet bead suppliers and received those orders within 2 and 4 business days respectively. Artbeads just doesn't have it going on anymore, and their pricing is just standard so your are not saving enough to compensate for the lousy service.

I will never order from Artbeads again! Horrible! Every time I order it takes 10 to 14 days to receive my package and I am only 3 states away, all because of the way they ship. Little shipping envelopes should ONLY go by USPS 1st class mail and NOT UPS. It's stupid business practice with the way they ship. The owner has no clue how to run a business. No other bead websites ship like this. This is the stupid way on how they ship... Artbeads has UPS who they call 3rd party to pick up their packages then UPS drops off the packages at USPS which takes 4-5 days for UPS to drop them off and then it sits at USPS for another 3-4 days until USPS around to two scan it as received and then it starts to track, USPS says they will not ship the bin of UPS packages until they have enough to go out so they just sit there in the mailing room for a few days until they have enough packages piling up to make it worth what ever the client is paying them (at that point UPS pays USPS) then it takes another 3-4 days before it's delivered. How crazy is that and what a stupid way to ship! So UPS needs upto 7 days then USPS needs upto 5-7 days to deliver. This is all because Artbeads owners (husband and wife) is too LAZY to drop off the little envelopes at USPS directly. They rather inconvenience their customers and make them wait 2 weeks then inconvenience themselves, that's TERRIBLE!. I called UPS about this type of service they offer (drops off at USPS) and was investigating on the price difference and UPS is always more expensive then USPS first class mail even if they drop off at USPS its still more expensive... so don't let them tell you it's a cheaper way to ship. That's is a big LIE! So it's all about Artbeads convenience and NOT customer service. They don't care about their customer service, they only care about their convenience and making money. The owner needs education in retail business practices and customer service.

As for all the complaints on many websites... why doesnt Artbeads owners do something about it so they dont go out of business and lose customers? Well I guess they just dont care :( I dont shop at websites who dont care about their customers service. Never again.

I have been ordering from this site for years. They used to offer free shipping, which is why I originally started ordering from them for smaller orders of sterling findings but now free shipping is only for orders over a certain dollar amount, which really doesn't stop me from ordering from them at all, especially considering sterling prices these days. Their selection is great (tried new earwires and found a new favorite that I can only find with artbeads), their prices on the stuff I typically purchase are quite reasonable (very comparable to large order discounts from some other suppliers, much better than local store, who's always out of what I need anyway), they have a real-time inventory system which means you're never surprised by backorders (unlike some other retailers I could mention...) and the shipping is super quick (I usually get my orders within a couple of days). They are my number one go-to online supplier at this point.