Apria HealthcareReviews 64

They have gotten hard to get a hold of anyone and when i finly did she seem like i was taking up her time and just wanted me to go away

Employees are the rudest unprofessional bunch of clowns with zero education. Who know where they come from. Do not use this company. Do not allow any of your doctors to send prescriptions here. These people are horrible. They take advantage of older people and have no compassion. This place needs to be shut down. Look at all their reviews with the BBB. Absolutely appalling. Shut this place down!

I placed an order for supplies in November and here it is December 19th and no supplies received. After holding on the line for over 25 minutes I finally got someone who said they reached out to me and got my voicemail and just hung up. Left no message. Zip. So, what do those morons do? They CANCELED my order, which I needed, so now am forced to try to find supplies elsewhere. Don't bother with these people who don't even answer their phone. If could give ZERO stars, I would!

Contacted Apria for supplies and was told all of the items were at zero cost to me because i had Medicare. Couple of weeks after receiving supplies, got a text that i was overdue with payment for supplies. No bill was ever sent or contact made before this. Contacted the number supplied and told i owed money for my supplies. Told that Medicare had nothing to do with my billing that my insurance paid for supplies. If I could rate this place a zero I would.

I have had a CPAP machine for over three years but CANNOT USE IT. I tried once again to use it but the pressure is cranked WAY TOO HIGH. I cannot fall asleep with this thing blowing in my face all night long. Tried to call. "Our office is closed. Call us back during our regular business hours 7 a.m. until 8 p.m."

I AM NOT TRYING TO FALL ASLEEP DURING THE DAY. WHEN I NEED HELP, WHEN I AM TRYING TO SLEEP, YOU CANNOT GET A HOLD OF THEM. "We will call you back tomorrow during our regular business hours."

Tomorrow is useless. I am trying to fall asleep at NIGHT. Now they will give me a call tomorrow while I am at work and have to leave my phone turned off! Not to mention I SLEEP AT NIGHT. NOT DURING THEIR REGULAR BUSINESS HOURS. How can a company that claims to be dedicated to helping your sleep disorder only have hours when I AM NOT TRYING TO FALL ASLEEP?

For THREE AND A HALF YEARS I have been dealing with this. "Have your PCP call us back with a new prescription." Had my doctor do that before but they NEVER TURNED DOWN THE PRESSURE. STARTS OFF OK BUT SLOWLY BUILDS UP SO HIGH IT KEEPS ME AWAKE.

Their support is USELESS if I can't get a hold of anybody.

OVER AND OVER AND OVER. I read a statistic that said 50% of all people that have a CPAP machine don't use them. THIS IS WHY!

Apria is horrible! They are supposed to permit the insurance company 30 days to render payment for submitted claims…but then immediately after they bill my insurance they charge my credit card. They continued to do this for several months until I called my insurance provider and they called Apria to tell them to STOP BILLING ME. Of course they said it was a "mistake"…which is OBVIOUSLY not the case. They also keep sending me things I don't use and then bill my insurance. I have considered going to another DME provider but I just don't want to have to start all over again. If you haven't already signed up…DONT! Don't waste your time…

Worst company on every level imaginable. DON'T EVER USE!
1) Takes forever to get through to the local branch. Forced into voicemail without option to wait.
2) Have to call back multiple times to resolve anything.
3) Always "Not my job" and be transfer to many different people.
4) After waiting a year for a CPAP they sent the wrong one and after hours of discussions, was told they made a new internal policy that they can send whatever they want. Told them to take the machine back, I refuse to use it. Finally they sent what was ordered.
5) After telling them the size mask I wanted, they still shipped the wrong one. Had to go through another return and replacement after talking to four people and hours of calls.
6) Can't create and account on their web site unless you know your full account number (which is difficult to get) and a validation code. I called them to get the account number and was given 3 letters and 3 numbers. WRONG. See next interaction.
7) Called back telling them I can not set up the account. 1st person couldn't help "Not my job". Second person in billing was terrible.
A) She would only work off a script instead of listening to the issue and trying to resolve it.
B) she wouldn't stop reading or take a breath causing problems.
C) She rattled off some number and kept going. I finally had to talk over her and keep talking over her until she stopped talking and tell her that at the beginning of the conversation she gave a bunch of numbers. It was four digits followed by three digits and three numbers. Turns out the first person who gave me my account number didn't include the first four digits.
D) My bill was not yet due for another two weeks. She behaved as a debt collector who was skip tracing someone who was 90+ days due. Trying to get me to commit to paying the wrong amount, per my insurance company right then and there. This was the second time that when I initiated a call I was treated like I was a criminal.

This company is the worst overall, customer service ( cant speak english), No Help with new machine, So many charges on my credit card on file that it is now maxed out. I used a small one for this thankfully. When i asked for a detailed Invoice, She asked me * For what *, She sent me an Invoice of Just Dates and the amout that was paid, No reason, no explanation nothing.
I had to call my insurance company to find out and they to were confused because there was no claims for said amounts, She had us on 3 way to resolve it. Come to find out... they only took 15.75 out many times instead of 78.74 a month for 6 months. I removed my Credit card from the system 2 weeks ago to stop the declined charges.
I WILL NEVER USE THE COMPANY AGAIN

My doctor set me up with APRIA and I asked them how they handled the C-PAP process. Basically, they drop it on your doorstep and let you figure it out. I immediately canceled the APRIA service. They kept calling me and I didn't bother to answer because I had no business with them. I received an unmarked package on my doorstep weeks later and I opened it thinking that it was from the efficient company that I now had my business! A few weeks later I received a confusing multi-page document that I discovered was a contract with APRIA! I tore it up! They continue to charge me for the equipment that they had no business sending me and I shouldn't have to be bothered to send back. I haven't used it, but at this point they want me to send it back on my own dime! That I will not do! So in essence, they are trying to force me to be their customer. I had had dealings with them previously when I had ordered a product that they said that they had to order and I couldn't find anywhere else locally. Every 2 weeks I checked, it still hadn't arrived. After the 7th week the clerk said that we don't carry that product and never have carried it! I don't see many positive reviews on this site and I'm wondering who was STUPID enough to give them a 3.5 or 3.7 rating? I have NEVER heard of anyone that has used APRIA and has been anything but disgusted with their service and promptly signed up with another company!

If you have Apria... all I can say is, good luck. They will over-bill you by thousands and act dum. Not.my problem, you came to me. Ask your I sura ce to change, or, change insurance provider.

This review is a few months overdue as I am a caregiver and also work full time and got busy with life. Meghan and Javer (Ft Myers office) went above and beyond when trying to help with a crazy situation that occurred when I called the after-hours line. We have used Apria for close to (I think) 10 years now, and I would highly recommend them for your O2 needs. We have used them many times while traveling (had equipment delivered to homes and hotels) and had no problems whatsoever. They really do care about customer service, and that is unfortunately a rare occurrence in the medical field.

They were supposed to give me a call at 10:30 this morning. Never called. I called at 1:00 pm and was on hold for 29 minutes. When I finally got to talk to some one they hung up in 10 seconds. Very rude and inconsistent service.

Dobt use them
They will kill you and laugh.
They are inexperienced, ignorant, rude, could care less about you or your illness

This company is by far the worst I have ever dealt with. Their billing process is terrible. I returned by CPAP machine over a year ago, partly because the company is so inept. They would send the wrong equipment and their customer service is terrible. Out of the blue, I received a bill today from last year. As I said, I returned the equipment over a year ago, settled my account, and then today, I receive a bill. Terrible company. Stay away! It doesn't even merit one star.

After 22 years of use and res up ply I was denied resupply until I completed a new sleep study and received a physicians order-I was dismayed. I called customer service from our SC home, was connected to Ashley and my problem was resolved. Ashley was empowered to search Apria's data base for my most recent sleep study performed in CT. The next day, she promptly called me with news she had found the study. Having secured my Drs validation, my resupply was on its way. Ashley should be commended for her customer orientation, sense of empowerment to act and her positive reflection on Apria. Thx Ashley!

It would be nice if there were two or three additional head bands. Thank you very much Apria Healthcare

Apria is good with tanks and concentrators, but new equipment they just don't supply. I have been waiting for 4 months for a Inogen One G5. Today they said again, that they have no idea when it will come.

A man delivered my equipment and explained what to do and how. I have now had the chance to explain the equipment to two other ladies, because they wasn't told how to operate their equipment. Thanks Johnny

When needing to order supplies I waited on hold forever when I called, so I decided to order online so it was quicker and easier. However when I logged into my account, none of the previous phone orders show in the history. It kept asking me questions and wanting me to set up on auto shipment of supplies which I did not want to do. The person on the phone kept saying she could order for me. Yeah. I get that, but then I have to keep calling and be on hold forever to get any supplies instead of just logging in and doing it quickly. Very inefficient! Never got any help as to how to be able to order on line.

I have been with Apria for years and never had bad experience... Thank you very much Apria Healthcare.