AP Electric & GeneratorsReviews 29

I ordered from ap electric, and paid $50 more than elsewhere because they said the generator was in stock and ships in 1-3 days. All lies, i after 4 calls and no return calls i found it ships from factory, and they did not have any, already charged me for it the first day. Did not ship til 9 days later! Shipping took 2 more weeks! I guess that is why you should buy from amazon or ebay, or other reputable companies. Will not buy from this co again, like all other reveiws, one star!.

I purchased $7600. 00 in products from this company and in the order I purchased a soft starter for my air conditioning unit for $378.00 upon installing it. The box fried the compressor on the unit. I contacted AP electrical and told them I wanted to return it and that I wasn't looking for a refund on the compressor just the for the soft start. They informed me that they couldn't provide a refund since the box was used unless Generac authorized it. So I contacted Generac Corp who advised that they can't do anything about it since they don't sale to the public. They advised that I would have to deal with AP electric where I purchased it from. The customer service sucks. You might want to really consider if you want to buy from this company. I also had a delay in receiving my switch box after paying for it. AP electric failed to notify me that they were OUT OF STOCK at the time of purchase. I had to call 4 times over a months period trying to find out what was going on. The product finally arrived 30 days later! Delayed the project a month and a half. This company will take your money but getting them to do follow ups, good luck. They won't call you back and it appears they won't except any merchandise back if you have an issue as in my case. You can buy the same products from other companies for the same prices. I was going to buy another 22kw from this company until this issue. I'm going somewhere else to get the another generator. I feel this company is geared more to getting sales than customer service in the end. BUYER BEWARE! Do you homework and read reviews I wish I had before ordering from this company.

As a retired person and needing power at all times I researched generators and selcted a Westinghouse 7500 and bought through APE&G as they said they had them in sttock and available for immediate delivery. The order confirmation came through with 4 to 6 weeks delivery. After 4 weeks I rang to check on delivery and was told it was on the ramp being loaded. Great I thought but then when it did not arrive, and the tracking number did not work, I rang them many times to get to the bottom of the problem and was told they had no firm delivery date as they were waiting parts from China. I therefore went on line and saw they had a dual fuel unit for immediate shippment (they said they physically checked) so I gave them another $100 for immediate shipment. The tracking number was not working so I rang them back 24 hours later to check. Now for more lies they had spoken to Westinghouse and they said the original unit had been shipped and thereefor e they cancelled the new order and would refund my $100 - guess what I am still waiting for the refund. Now they are saying they can not find where my original order has gone!!!!!!! Now I start to get worried and see this morning that Westinghouse has just come out of Chapter 11 and I was never told by APE&G.. What is more annoying is that I see they are advertising this same unit on their web site as IN STOCK and AVAILABLE FOR IMMEDIATE SHIPMENT. Talk about Fake News this must be verging on fraud and certainly is covered by "miss information and deciet".
Do not deal with this company.

After much research and speaking with a Kohler factory tech, I settled on a particular generator. According to the factory tech, there are two versions of this generator, one that has minimum site clearance of 60" and one that is certified to 18". I called the this company before ordering to make sure that I would receive the 18" certified version. The salesman insisted that all generators can be sited at 18". This is clearly wrong as the dimension drawings, from their own site, shows a minimum 60" clearance. I have seen other dimension drawing for the "same" unit that has the 18" clearance. The Kohler factory rep stated that only models made after a particular 'specification number' are certified for the closer distance. When I pointed out that the AP salesman was wrong, he hung up on me.

They have the worst customer service! I was trying to purchase some replacement parts for my kohler generator and they were absolutely no help. Each time I would call i would tell them my generator information and would ask if they could help me find the correct replacement controller for my unit. Each time they said they would call me back. After calling 9 times someone finally was able to help... at least that's what I thought. I purchased the controller they said was the correct one. Once I got it I could immediately tell it was wrong. I called and explained to them that it wasn't the correct one and would need to return it since they obviously sold me the wrong one. They gave me some excuse why they couldn't take it back even though it was never even opened. I will never deal with these people again. I'm out around $600 due to their mistake and still had to buy the CORRECT controller else where.

Horrible customer service after the sale. Bought Generac stand by generator had problem from first month. Generac is no help at all and their customer service people are nasty. So I go AP ELECTRIC who advertise free lifetime technical support. I called them spoke to Dom who told me he could sell me the repair manual fo $20.00 that isn't tech support to me. Then finally got to managing partner Chris Tessier who said he would help. Spoke to him 2 or 3 times. He gave me his cell and email. He no longer answers his phone or email. I purchase 10 to 15 generators a year if he wnot help me he for sure won't help a single purchase customer. If your have any problems with your generator don't let them lead you along until it's out of warranty immediately DISPUTE it with your CREDIT CARD company