AosomReviews 135

I boght a shoe rack stoarge unit from Aosom Canada. Poorly designed with cheap material, over priced and sold to me with vague instructions-never buy from Aosom! It took me three attempts to assemble this and too late to return it after it was half assembled disocevering some hardware and parts were faulty (factory issue) poorly designed. Take a look at the drawer assembly: crooked, hardware factory poorly made
Neer buy from Aosom again!

This product suffers from poor craftmanship, extremely difficult assembly, and substandard engineering. I have given it a One Star rating because there is nothing lower. I fully realize that it is a very inexpensive desk. We purchased in anticipation of using it in a pool/oceanside cabana. This product is pure junk not even worthy of use in a cabana. I will literally be putting it in the trash. In my long life this is definitely a TOP 10 WORST PURCHASE.

Poor Quality and worse Service
Only more than 2 months after installation, one side of the canopy drops down too much. The reason is the supporting part bent, twisted. We thought it was not big issue because changing the part is not so difficult. But the response from the AOSOM CANADA is disappointing:
1. The warranty time frame is from your purchasing date,(when you place your order online), not the delivered date,
2. No parts to supply. Even you want to buy the parts, no, they don't sell part. Which means they do not have any after-sell service available. They don't take the business seriously about the products and customers. They only care about the sale, that's it.
So an advise to these potential buyers: Please consider this seriously before you place orders!

Terrible company! Avoid! Avoid! Avoid!
After requesting to cancel an order I made within 30 minutes of placing the original order I was told I would receive the refund within 3-5 days! That was 3 weeks ago now and there is still no sign of my refund! I contacted customer services who on the 31st July assured me once again that I would receive my refund within 3 days! This is ridiculous now, I want my money back! Stop holding onto people's money and refund it back to them when requested! Absolutely disgusting company. I would NEVER order through Aosom again nor would I recommend them to anyone!

Worst customer service

I bought this item from their website, I received it with damaged box and damaged canopy as attached photo. I email customer service. They offers $16 as partial refund and keep product. Other option is to return and I should cover return shipping cost to Alberta, I live in Toronto. Don't buy any item from this website.

Terrible quality! I had done my research and purchased an office chair, which was definitely not cheap based on positive reviews. The chair literally broke 3 days after the 90 day warranty expired. They would not do anything for me. When I tried to leave a review on the chair, it would not let me as 90 days had passed since my purchase. No wonder the reviews were all positive if you can't leave a true review! I will NOT be purchasing from them again. Shame on Bestbuy for making them an online partner.

Luckily, I'm covered with eBay moneyback guarantee (who refunded me on the basis that Outsunny were unable to provide a valid tracking number. This is because they use Tuffnells who have no viable tracking system. I waiting in for three whole days - in vain. Choose suppliers who DO NOT go anywhere near Tuffnells or you have a very high chance of joining those who pay, but receive nothing but grief in return.

Placed an order with Aosom and canceled it through customer service ( there is no customer service) I sent a number of emails and when you call the phone number it rings and rings. You finally get a recording saying due to Covid they are closed (customer service) and working from home. It has been 3 weeks and they have NEVER replied. Of course the garden shed I ordered arrived. Please pay extra money for a product you can touch and see. DO NOT buy from this company. I even did a review on BBB. Good luck if you go with this company

I ordered garden furniture on 2nd June, this was delivered on 4th June, but unfortunately the wrong colour. It is now 15th July and I am still waiting for the product to be collected and my money refunded. Despite numerous emails, phone calls and promises of collections, these have not materialised. They have said that I have missed 2 collections, not true! They have even told me that they have collected the furniture, again not true. Constant delay tactics, customer service reps are not bothered, Managers don't call you back when this is promised. Never Ever Again!

I purchased a large outdoor tent for a backyard wedding. It arrived quickly, but due to Covid restrictions, the wedding venue had to change so the tent was never taken out of the box. Recently, it was used for a family function. It collapsed in the rain due to very poor product quality and the poles bent. I sent 4 separate emails to the company explaining this and each time they refused to offer a refund or exchange. So, the product is garbage and their customer service is as well. I'll never purchase from them again!

I have reported this company both to Trading Standards, and to Which, I suggest we all do that as such service is unacceptable in the UK. The company are breaking the law in that they are selling goods that are not as described, the item is not stainless steel, and hinges rusted very quickly, when cabinet described as 'rustproof'.
As part of our statutory rights, the Consumer Rights Act 2015, retailers have a responsibility to provide goods that have a fair wear and tear lifespan, the Act claims, ' all goods and services must be of satisfactory quality, fit for purpose and as described...'
The company, part of MH Star UKLtd owned by Chinese business man Wang Chunhua, are banking on you not taking them to court; they would be liable, but most of us do not have the time etcetera to go to court, so best that we warn others how diabolical this company is so people are pre-warned.

DONT BUY ANYTHING FROM THIS COMPANY... THEY SELL JUNK, TRYNG TO RETURN THE JUNK AND U WILL HAVE TO PAY $25.00 TO RETURN THE JUNK, AND WAIT FOREVER TO GET UR REFUND.

This company is a joke. No response via telephone or email. I doubt we will get our £400 + money back. I feel I've been scammed. Please avoid. I will attach order number if I can and misaligned holes for swing seat

They let u order then 72hrs later the customer asks when delivery will be and they say the order is cancelled as not in stock! So they happily took my money to make that bit more intrest in the bank and not inform the customer its out of stock until the customer questions them!

We purchased a cantilever parasol and purchased one of the bases recommended. It unfortunately was not suitable. Unfortunately we have not managed to speak with anyone neither have they responded in person. Sadly using automated replies that do not make any sense. We have been asked to provide pictures and the items purchased. One would assume they would know the items purchased. Why would we take a picture of an item that is not damaged? Having explained the base is not compatible. The lack of customer service standards in responding have been poor to put it mildly. Very disappointed!

Received goods
Damaged and unable to contact Aosom. All lines do not answer. Terrible customer service
No chance of replacement parts
Do not buy from this supplier.

The chair has no cushion to it, as the picture shows. It is very shakey after all put together and tighten. It's not as wide as the pictures make it ou to be. Just a tough chair that sits lower on the back with no lumbar support. Vibration is exactly that, not a massage, just a bunch of shaking. Heat works but not good at all. I would not repurchase this. I have attached pictures to show what this chair looks like compared to another one that is a lot more comfortable. Huge disappointment. I wish I could return it because of how much I spent.
Pictures
1-2 - Aosom product
3-4- competitor

Avoid this company! There customer service is absolutely awful. I ordered 2 items. Received one okay (even though it's awful quality) but I havent received the other.
They do not reply to messages, emails and do not pick up the phone.
I've had to put a PayPal claim in but they have added the tracking for item that has been delivered.
Not impressed!