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I purchased a brand new Anycubic Cobra X that failed within a few days of use. I contacted support and was repeatedly asked if I was comfortable repairing the unit myself. I stated that I was not comfortable doing the repair.
Despite that, no return label was provided and no clear resolution was offered. Communication slowed to one brief, automated-style email per day, with little to no substantive progress or action taken.
After continued delays, I requested a return label so I could return the printer for a refund. At that point, there was still no resolution or meaningful support provided.
The support experience has been slow, unresponsive, and unhelpful. The product failure occurred very early after purchase, and I do not feel the support process appropriately addressed what appears to be an early defect.
