AmForwardReviews 22

I've been using AmForward for more than two years, and my experience has been consistently excellent. Kenny who is at the customer support is amazing - always responsive, helpful, and ready to assist with any issue. They make shipping and forwarding so easy and reliable, whether for international packages or time-sensitive deliveries. I really appreciate their professionalism and dedication. I highly recommend AmForward to anyone looking for a trustworthy and efficient forwarding service.

Still the best. Fast, efficient, great value and everything "just works". I've used other reshippers before, but never again.

Very poor service, they lost my package, my waybill number usps: **************** ******* tracking inquiry has been sent, they have received it, but they do not admit that I received Arrived my package, it cost me 165 dollars, please look at their service, I contacted them many times to solve the problem, but Amforward said that I used their address for fraudulent transactions and terminated my account. I am very angry. I provided them with sufficient evidence, but they still insisted on the wrong decision. They just don't want to solve my lack of packages. And use its forwarding service with caution.
Customers, please see their absurd reply

Amforward charged my monthly subscription service fee of 9.9$, and they restricted my account so that I could not use anything. They are a scam company, please don't use it. Amforward stole my package worth 165$ and they don't admit it., Saying they did not receive

Have been using Amforward for over a year now. Everything has been super smooth. Packages are usually checked in the same day. I have had packages consolidated by Amforward, or just regular re-directing packages. Everything has been super smooth.

Yesterday I have a very expensive package (like close to the price of a new car) that I needed to be re-directed urgently. Kenny accepted the package and re-directed it for me immediately to meet the UPS overnight cut-off. Got the package the next morning safely!

For the past 15 months I have been using Amforward to ship my goods to me from the USA, and during that time the service has been first class and professional.

On the rare occasion I have needed to contact them for assistance on matters relating to my packages, (none that were in any way to do with Amforward) they have gone out of their way to accomodate my requirements and in an extremely expeditious and comprehensive manner.

I can't think of any way in which the service could be bettered, and I will continue to employ their services going forward.

I just tried AmForward for the first time this week. I am very happy with the level of service they had to offer. They received my package Monday morning, processed it, I then selected a shipping service + insurance, shipped out the very same day, and I received it on Tuesday!

I will be a returning customer for sure, thanks to everyone at AmForward!

I started using AMForward several months ago after Shipito started to become incredibly unreliable. I am so glad I made the switch! Package processing is fast and efficient, and their website's interface is very easy to use. On the rare occasion I've needed assistance (to have an urgent parcel rushed even faster through processing) Kenny, the customer service rep has been so helpful and communicative. I would definitely recommend this company and their services!

This company provides only amazonpay or paypal for sending payments to them!

They charge the customer for fees they have to pay to amazonpay or paypal! In my opiniion thats unfair!
After complaining to amazonpay amforward refunded the paypal fees.

Overall experience:

Positiv: fast shipping, good consolidation an packibg of the parcel, easy to talk with

Negative: charges customer paypal/amazonpay fees what the business has to shoulder, a bit on the higher side with 8$ per parcel

At first, the principle of AmForward sounds too good to be true - you avoid the tax from purchasing some quite expensive items. After browsed the website and read the Q&A carefully, I am quite certain that this company should be the one to go for it. It turns out that I was correct! The service was very fast, and reliable. I received email with photos of my package just a few minutes after I was notified by the Fedex that my package was delivered. Then, my package was re-shipped after two hours of my re-shipping request. I got the package as promised by the shipper, safe and sound.

The whole process was quite simple, and straightforward. I already recommended AmForward to bunch of friends and colleagues. I am sure that they will enjoy the services as I do.

It was big mistake to start work with Amforward Company:
1. Prices. Very expensive in comparison with Polarexpress or Shipmatica or Reship.
2. Scammers. Currently trying to steal my purchases. They just put on hold my account without any explanations.
3. I'm trying to contact with AmForward during 3 days, but they don't answer me. They use Ignore as the way to solve all problems and steal purchases.

Highly not recommended especially for Russians!

Dear Kenny, may be you will reply me here?

Iliya Yarovoy

Been using AmForward for 3 years, switched from Shipito. Everything is smooth so far.
Pricing is reasonable, web interface friendly. Takes 24kg package 10 days to get to Russia.
Like the customer service, responsive and professional. Once a package didnt track, AmForward went out of their way to find it, even called USPS and filed a claim for me because it was too expensive to call from Russia. Great customer experience all around.