American Credit Acceptance

I was happy with this company and the way that they worked with customers I purchased My Car in October of 2022 from CarMax with a $7,000 down payment. I paid all of the down payment minus $800. CarMax bought back my loan and American Credit Acceptance did nothing to help me. My account was not behind at all, However CarMax was able to buy my loan back with no notice. I was told by ACA that I was fine that they are the holders of the title. If I purchased my car and ACA are the holders of the title How in the world did I loose everything.? My car my down payment everything. Then be told that the money I paid in will go towards my account what account?

I believe I should have been given the option to pay the $800 and any fees to get my vehicle back. This made ACA look bad as well as CarMax it looks like a scam because the only offer I was given was to pay the entire loan of $21,000

Kisha S Lane
Acct:*******149
2020Nissan Rouge

When you sign, it's a wrap! Buckle up, they're taking you & your money for a helluva ride to pay the loan off. I promise u.

I think we are seeing yet another Well Fargo scam with American Credit Acceptance. Here's how it goes. (1) Take out a loan. (2) Sign our paperwork and provide ACA with your bank and routing information so they can make direct withdrawals from your bank (they insist on this). (3) Something "goes wrong" - in my case the dates on two forms did not match up - and they do not withdraw funds. (4) Your account begins accruing large fees. (5) ACA does NOT send you an email, calls you from an 800 number (who doesn't let these go to voicemail these days) but they are not authorized (by themselves) to leave a message! No notice by mail or email. (6) After two months (during which you think everything is going fine) you receive a standard statement (finally) on the SAME DAY your vehicle is towed without a call, letter, knock on the door, NOTHING. (7) You spend hours figuring out where your car went wasting police time. When you do you are informed that now there are fees, LOTS OF FEES. (8) Almost a thousand dollars later you get your vehicle back (if you get to it in 3 days before it is sent to auction) unless you had to rent a car and take taxi's then your out more money and I wonder what the credit ramifications are? (8) But you are fortunate, you have learned an important life lesson - NEVER deal with American Credit Acceptance!