Amazon AE

If there were an option to give zero stars or even negative stars, I would. One star is far more than Amazon deserves after what I have experienced over the past month and a half.

This has been, without question, the worst customer service and delivery experience I have ever had with any company.

For more than six weeks, I have been dealing with delayed deliveries, missing items, unresolved cases, broken promises, and customer service representatives who repeatedly tell me, "Don't worry," "I promise," or "I'll personally take care of it." Every time I trusted those words, I was disappointed again.

The most frustrating experience was with Ms. Hanan, a Retail Manager. She personally promised to call me on Wednesday, 29 July, or Thursday, 30 July, at exactly 9:00 AM. She even told me she had added a note to my account so she would not forget. She repeatedly assured me that she would definitely call.

She never called.

That perfectly summarizes my entire experience with Amazon. Endless promises. Zero accountability. Zero follow-up.

Amazon ruined my daughter's birthday because of order:

**************511

Now, once again, Amazon has ruined my son's birthday because of order:

**************714

On the expected delivery day, representatives from multiple departments confidently assured me that my order would arrive that same day. Once again, every single promise turned out to be false.

I have saved every chat, every email, and recordings of every phone call. I have documented every promise, every contradiction, and every time one representative gave information that completely conflicted with another. Everything I am saying is supported by evidence.

Please stop sending scripted apologies and telling customers they are "valued." Those words have completely lost their meaning. Customers do not need another apology or another promise. They need honesty, accountability, and people who actually do what they say.

After this experience, I have completely lost my trust in Amazon. This was not just a bad experience. It was an exhausting, frustrating, and deeply disappointing experience that affected my family, ruined two special occasions for my children, and left me feeling completely ignored despite countless contacts with your support team.

I sincerely hope no other customer has to go through what I have experienced.

A product was purchased and the seller was procrastinating ( scammer) and the site did not perform the role required of it in such cases.

Too good product you can buy So cute and works great! Small things like this make day to day life less mundane. It even comes with a cute heart shaped spoon

Amazon.ae provide the worst delivery service that you would have ever seen. Their customer support agents are courteous but a bunch of liars. They say one thing but never what they promised happens. I was told everyday that my order will be delivered and never reached. I got a call one day from the delivery agent saying he's on his way but he never showed up. Please don't bother ordering from amazon.ae.

I been using my old phone for about 3 years so i decided to buy a new one from Amazon. I found a Samsung S22 ultra listing that was for 1200$ so i didn't think much of it and decided to buy it, after that i saw some reviews on other similar listings that they got a fake clone phone so i was worried and as soon as i received the phone i recorded me opening it incase it was and to my surprise it was so i sent the phone back for refund and attached the unpacking video. However yesterday i was told that Because the phone was a fake i won't get my money back?, i'm shocked because i buy stuff form aliexpress, gearbest which are chinese sites and never got anything fake but Amazon which was the listed seller scammed me.

Their packing. Delivery and the product is just awesome. The delivery was on time and well packed. They have made a seperate box for just one item as it is a glass handwash bottle and it was packed with so much effort that it does not get damaged..

Best of the Best almost anything you need they have it, just make sure always to buy from sellers and products that is fulfilled by Amazon, so if ever you experience any issues you can just return and refund no questions asked.

I ordered a grey jeans via amazon with order number **************915 which was suppose to be delivered on 2nd August, 2020.
The deliver guy calls me and asks me to come to some place 1 min aways and upon asking the reason he says he can't pay for tbe parking ticket. I reminded him that durind eid the parking fee is expempted and then he begain saying he cant come to my flat. Since I am not feeling well i denied and he had they audacity to say that he wont come to my place and barged the call.
*******205 is his number and now this guy has blocked me.

Guys please save yourselves from such harassment in future and refrain from using amazon.ae

The 1 start I gave is actually too much for this harassment.