AllSportProtectionReviews 39

I ordered my gears at allsport on janurary 31st. 5 days later I got an email saying the helmet I ordered was out of stock and it will take a few days. I told them could they get it to me by next Saturday they said it could be done. I been waiting for more than 2 weeks now I did not receive anything. They sent the tracking number and the product information but that's all. Also they did not respond back to any of my emails or phone call.

Ordered azzpads (tailbone protector for snowboarding) after I injured my tailbone. Am a Canadian customer so purchased the decent shipping so I would get it for my next snowboarding day (am trying to go once a week this season). Ordered Dec. 12 and started leaving voicemails and emails for the company from December 20-January 2nd when I hadn't heard back from them regarding whether my item had been shipped and what the tracking number is. They do not pick up the phone or answer emails - ever. I just got a call back TODAY (Jan. 2nd) saying sincere apologies, someone really should've contacted me multiple times earlier. First problem was that the item I ordered was out of stock and no one informed me. They just let me purchase it, said thanks for your money and I never heard from them again (COMPLETELY UNACCEPTABLE). Second problem, after they got the item in stock (around December 20th) the guy on the line today said that they had a problem with USPS shipping to their international customers - something about them not being able to print the right labels (WTF?). Finally, the guy said my item was shipped YESTERDAY (January 1st) when I had ordered it December 12th - again sincere apologies and hopefully I'll get it in 10-14 days (but seriously, who knows? May be longer if EVER). This is completely unacceptable and in several years I have never dealt with such an unprofessional online site and will certainly never order from them ever again. Do yourself a favour, pay a little extra and order from somewhere else. At least you'll get your gear before the snowaboarding season is over!

Hows this for scary...

Entered all my details in the checkout, then changed shipping options and delivery addresses, but NEVER placed the order or clicked confirm etc.

I get an email 10 min later stating

"I noticed that you started checking out, but didn't quite finish the process. I wanted to personally reach out to see if there was anything I could do to make the process easier. I want to earn your business and will do everything I can to do so."

Nice for trying to be helpful, but seriously, WTF!?
Despite never placing the order I'm on their mailing list. Thanks.

Asked about an out of stock item. ETA was "any day now". Gave up waiting and ordered items that were supposedly in stock only to receive another email...

"We are writing to let you know that there is a slight back order on [everything] you ordered..." Blah blah blah.

I pain on CC so if anything goes wrong I can sort it out, but I've only got myself to blame after a few red flags.

I live out of the US and I needed some new pads for street skating and in this country they do not have a good selection of inline skate gear. So I found this site and ordered the Poorboy pad set which includes a pair of knee, elbow and wrist guards for a decent price. When I received the order, I got the Knee and wrist guards but they sent me a set of Demon elbow pads instead which is not what I wanted. So I returned them and I get an email from them saying that they are sold out of the elbow pads and asked if I would want a refund. My mistake was asking if they are getting them back in stock but I didn't hear back from them for over a month and then all they told me was that they are "out of stock". So 4 months later I looked on their site and low and behold, they are selling the elbow pads by themselves on their site and I emailed asking if I could have those instead and all they kept telling me was "it is out of stock"... I call shenanigans. I don't even expect to get my shipping or my money reimbursed.

I have a lot of friends who are in Roller Derby here and if i had a good experience I would have recommended them but I told them don't bother. Order form someplace else.

I am telling all of you the same thing.

I am an avid mountain biker. I know when a sales person doesn't know what they're talking about. I had been using the same helmet for about eight years and it was time for a replacement. Turns out the tech has changed quite a bit. I checked out some product reviews on YouTube which lead me to All Sport. Once I got there, I used the chat function to talk to a customer service rep. These guys really know their stuff. I was able to tell them what my needs were, what kind of riding I like to do and they were able to recommend more than five different helmets for me. On top of all of that, they had free shipping, which only took two days to get to me, and the helmet is working out great. Bottom line: Tons of great brands and products, knowledgable reps and fast shipping.

Ordered some protection stuff from All Sport Protection.
First of all some of stuff was out of stock and they just put this things out of my order but they did not recalculate shipping, and as I'm an international buyer, shipping cost was huge. So no matter that 1/3 of my order was canceled, they billed me for whole shipping.
Shipping took loooong time to go.
And after receiving i realized that they^
- put in 2 wrong defense items
- put in 1 wrong size item

Finally they didnt answer any of my letters about delivery cost. And after receiving wrong items they declined to send me correct thing before i send back wrong ones...

Amazingly terrible customer service and shop overall. Beware.