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2 weeks and 4 emails later I finally get my full refund due to opening a case in paypal's resolution centre. I had ordered and explained the urgency of my order due to requiring a travel cage and cleaning solution for my sick parrots. A company that sells pet products should have understood, but they would not even provide me with an estimated timeframe before dispatch. I never received a single reply to all of my messages including one I sent to their personal email address, nor did I even get a simple apology! I should have listened to the negative reviews this company has received and not based my order on the cheapness of the products. Thankfully I payed via paypal, otherwise it would have been more difficult to get a refund from a company that ignores its customers!