Alliance Furnishings

They strung my family along for a year and a half promising to ship a tv stand! It never got shipped, and I never got my tv stand! They will not cooperate and now will not answer my calls! DO NOT EXPECT TO GET YOUR PRODUCT!

Great prices, easy online ordering process and faster delivery than any local furniture store I went to. Company provided updates and order tracking details via email. I'm a very happy customer.

Unfortunately the issue with Alliance Furnishings is that once the product has been picked up by the shipping company from their warehouse they are no longer involved or responsible for the item getting to you. When you buy a product you want to be able to hold the company accountable for what happens during shipping but buying from this company you can't. Wanted to love them because when I had reached out to their customer service they were very prompt and helpful. Unfortunately the shipping has been a nightmare, I still don't have the product and I have absolutely no update on it. It shipped on October 25th and their website says 4-6 weeks estimated arrival, subject to current delays. The issue is that the shipping company has lied to us over 6 times about the date it will be here. Every week they say it's going to arrive and then when that date comes they push it back another week or two. I was told a month ago it was a state away from me, which at this point was clearly a lie. I followed up again and they said they had no idea where it was. I know there are shipping delays right now but I would appreciate being given an accurate estimated arrival date. I could have found multiple other tables that would not be taking this long and it especially is unhelpful in this shipping climate for the company you buy from to not be responsible or accountable to the shipping updates or experience. Once the order is in transit you also can't cancel without losing your money. I order this table start of September and we won't even have the table for Christmas dinner.

As a first time customer, we had an issue with a leather reclinner that we purchased through Alliance. You truly find our about friends and businesses, when there is a problem. Our problem was "all caused by the delivery company". Alliance had nothing to do with it, but once we submitted pictures, they immediately made arrangements for the chair and promptly arranged for the return of our purchace funds. They truly exceeded our expectations. Alliance proved, beyond a doubt, that they will protect and take care of their customers, without hesitation. I Highly Recomment Alliance Furnishings, where you can purchase with confidence. Thank You Alliance Furnishings!

We purchased 2 Parker House Granada Museum bookcases from Alliance in Feb 2021, which were beautiful and lowest price I could find online. Unfortunately one was significantly damaged when they arrived in late May (Covid related shipping delay). While the damage was in no way the fault of Alliance, they stood behind it and sent me a replacement bookshelf, which was in good shape when it arrived. They only asked that I donate the damaged bookcase which I considered a more than fair resolution. I would definitely recommend Alliance for online furniture purchase, but I would suggest a different carrier be used in future due to the challenges I had in getting timely communication in status of delayed shipment. I would have given Alliance a 5 if not for the delivery delays and challenges I had with the shipping company.

We purchased on-line through Alliance Furniture a Steve Silver dining room server. Right from the start, Alliance Furniture informed us of the back-ordered status and possible availability date from the manufacturer. They gave us status updates and immediately notified us when the item became available, which was sooner than expected. They monitored the progress of the trucking firm and assisted with shipping inquiries. Everyone at Alliance Furniture was very courteous, reliable and thorough. A very well-run family business that I would highly recommend and use again.

I'll admit, I was nervous at first ordering a bedroom set from an online only company (based in Texas, I live in Ohio) sight unseen. But I couldn't be happier! The bedroom set (by Liberty) is great quality and arrived in perfect condition! It did take 3 months to get the furniture (was delayed at least once from the original timeline provided), but given all the supply chain issues (due to Covid), you just have to have patience. Alliance kept me updated and the company they worked with to do the final delivery and white glove setup was very professional and did a fabulous job! I love my new bedroom furniture! Another plus was when I did order, Alliance did give me some additional options with the set from what was listed on their site. The original set on the site had only one bedside table but they were able to add another table for about $200 less than adding it a la carte.

WE HAD PURCHASED A FLEXSTEEL LOVESEAT A YEAR AGO FROM A LOCAL FURNITURE STORE, BUT WAS VERY PRICEY. WE LATER DECIDED TO PURCHASE A MATCHING SOFA, AND AFTER SEARCHING ONLINE FOR A BETTER PRICE, FOUND ALLIANCE FURNISHINGS ONLINE AND IT WAS $500 CHEAPER, SO ORDERED ON DEC 29,2020 AND RECEIVED IT IN FEBRUARY WITHOUT ANY PROBLEMS. I HAVE SINCE DECIDED TO PURCHASE A MATCHING RECLINER.

Kept me informed and delivered the product as promised. No issues with delivery, and no issues with product quality.

I ordered the kitchen island around the end of June or early July, A few days later I recieved an e-mail saying it would take 2 to 3 mo to fill my order (due to covid 19) and did I still want it. I emailed back that I did and authorized payment. I recieved it in Feb. 2021. Whenever I contacted them they got back to me so I waited. Came very well packed. Other than a couple small blemishes it was in great condition and fully assembled other than the wheels.

Where do I start? When I researched the furniture I wanted, I thought that Alliance Furnishings prices were too good to be true (you know the old saying). Well I was wrong. I spent hours researching furniture that I wanted (which was a major price investment for me). Alliance Furnishings did offer the best prices of all of the internet platform I visited.

After I placed my order I started receiving emails from the customer service department providing me information on my order along with an estimated delivery date, the name of the delivery company and what I should expect from them.

When the furniture was delivered, numerous pieces were damaged and I emailed Alliance Furnishings and was given guidance on the next step. So I took pictures of each piece of the damaged furniture and wrote a summary and then emailed Alliance with this information. I knew in the back of my mind that it was going to be a finger pointing exercise between the furniture manufacturer and the transportation company of which company owns the problem. I was exasperated because I knew I would have to spend hours fighting for my rights and maybe have to start a letter writing campaign while I stared at damaged furniture. However, within 6 hours of my email, I received an email from Raby in the Service Department of Alliance Furnishings with a detailed plan of what Alliance is going to pursue to ensure either I get replacement furniture or a furniture restorer to visit my house. After a few days, Raby sent me an email informing me that the owners of Alliance Furnishings (Mark and Debra) had personally stepped in and made a decision to replace the damaged pieces (based on the photos I sent in the furniture was too destroyed to try to repair). Not sure how the owners got the damaged pieces paid for, but I never had to write letters like I thought I would. I continued to be updated by Raby on when I should expect replacement furniture. The transportation company called me to schedule a time for delivery and upon delivery the transportation team removed the damaged furniture and brought in the replacement pieces. Could not be more satisfied.

It is a shame that the furniture was damaged in the first place and that I had to interrupt my life to take photos and provide a description of damages and exchange correspondence. However, the shame is negated by the fact that Alliance Furnishings did not take their foot off the accelerator and I was not treated as a number nor did they make me feel like it was my fault.

I would like to commend Raby for a first class job of working out the logistics of negotiating with both the furniture vendor and the transport company and keeping me in the loop of progress. This experience of being kept informed vs me, the customer, always have to contact someone to obtain a status. Old school of customer first does still exist and Alliance Furnishings is proof.

Everyone has a boss and for the owners to step in and make a decision on my caseis exceptional. I will never know who had to pay for the damaged furniture and the 2nd delivery. I even received an personal phone call from Debra apologizing for not only the damaged furniture, but me being inconvenienced; now that is RARE and truly appreciated by me.

I found out the Alliance Furnishings is not a big box store company; they are a Family Owned Small Business trying to compete with the big companies who monopolize the industry which try to knock out the small business owner. Can't complement enough the hoops the small business owner must go through to stay open and complete with the big box store companies. Just for this fact alone I will be a loyal return customer to Alliance Furnishings (when I need more furniture) and not even think about shopping around.

Alliance Furnishings – a huge thanks and in today's environment you have absolutely shown me that you practice old school business ethics, have integrity and that you can really trust a customer's word plus you also offer the best prices, period. I wish you the best and a continued success!

Alliance Furnishings has been fantastic to work with! They provided wonderful customer service, keeping me updated on my order and delivery. Great pricing too. I highly recommend using them for your furnishing needs!

Alliance Furnishings truly deserve more than 5 stars! We ordered a reclining leather loveseat and sofa from Catnapper back in February 2020. Due to the pandemic, we didn't receive it until May 2020. We were totally understanding and remained patient throughout the entire process as we waited for our new furniture to arrive. However, when our set finally arrived, we were disappointed. Firstly, our loveseat came damaged by the delivery guy (we heard a loud boom inside his truck while we watched him unload the loveseat). As a result, the reclining mechanism didn't work properly and it grinded against another bar which created metal shavings. There were also rips on the back and front of the leather sofa as well. Understandably, it was only one guy unloading both large units during the pandemic but we were truly disappointed at the time. We wrote to Alliance Furnishings immediately about our experience and they went above and beyond to help us! Debra (the owner) immediately arranged for another sofa to be resent to us free of charge. Unfortunately, that sofa arrived with a rip as well so sadly, it was sent back. Debra then arranged for two separate technicians to repair the leather on the sofa and the reclining mechanism on the loveseat. We were finally able to enjoy our new furniture by December 2020. Although, the process was very long-winded due to these unprecedented times, we're so happy that Debra and the AF team remained on top of our issues and took great care. I was very hesitant on purchasing furniture online because we always want to see the pieces ourselves but as first-time online-furniture buyers, we would do it again and with AF! We highly recommend them to everyone who is looking to purchase new furniture. Thank you, Debra and the AF team!

This company was great to work with and provided excellent customer service to our family! They kept us informed of the status of our order and answered all of our questions in a timely manner! The quality of our purchase was impeccable! Would highly recommend!

After looking for the right furniture to complete our new home office I am glad we found just what we needed from Alliance. Everything was just what we expected to to make the best working environment.