Aliwigs

The wig i received is good, but when i placed the order, I forgot to use the coupon code 5$ off. I asked the customer service how to work on this. He gave me two options, I chose the second one: I can choose one capless synthetic wig that I like, and only pay 20$. Just now i received the discounted item, and found it's fine too. Good service and quality product, shipping may take a little more time though.

I just bought a human hair wig for my wife. I am happy that when she saw the wig, she was surprised. It's a fine wig however, the color may be a little brighter than expected. I contacted the customer service, Forrest, and said I don't want refund solution but just a wig that has darker tone. Then they exchanged another same wig for me. This time the color is perfect.In addition, i was given a coupon code. Aliwigs will still be in my list in the future.

This business needs to be shut down. Completely false advertising of their "Why Buy From Us 1-4" - THE WORST customer service, aggressive, threatening, and flat out manipulative about their products, service, and actions. I originally posted my feedback of them, was threatened that unless I removed it, I wouldn't receive a full refund. I deleted it. No refund. I am back to standing my ground on stating this company is a ripoff! I have reported to several agencies, credit bureaus, and consumer support services. BUYER BEWARE on the highest level!

I agree with another customer that this place has the absolute worst customer service. I purchased two wigs and they were not at all what I was expecting. I contacted them for a refund and after numerous e-mails back and forth I have come to the conclusion I wasted $100. Luckily for me, I did not waste more money, however I would NOT recommend anyone to waste their money with this company for poor quality wigs and horrendous customer service.

Before I placed my order with Ali wigs, I reached out to their customer service to inquire about their return policy. This was my first time purchasing a wig and I wanted to make sure sure that if I had any issues with their product that I could return it for a full refund.
Forest, their representative, took a couple of days to respond (they are in China) and said "absolutely, no problem, let us know what the problem is and we will issue you a refund".
The wig arrived and it didn't look like the cut in the picture AND it was a straggly as my own hair. I reached out to Forest and after a couple of emails back and forth, his offer to me was for me to send it back and they would add more hairs... really?... I kept declining, saying I just wanted to send it back, but he just stopped responding.
Please do not purchase anything from this company.

I ordered a Tyra Banks Mysterious Playful Long Straight Human Hair Wig, full lace one. Here is the website which you can have a look if you need such a straight human hair wig: http://www.aliwigs.com/tyra-banks-mysterious-playful-long-straight-glueless-lace-front-human-hair-wig-16-inches-straight-bangs.html.
The hair has very good quality, it's really silky. Before I placed the order, I had communication with their customer service, they replied all my questions, the delivery is fast and my purchasing experience is very good. I recommend this company.