I ordered hair extensions from them a few days ago and I have not yet received the email saying my order has been shipped. When I tried calling the customer service line they seem like they can't hear me and then after a few seconds they hang up. Did I get ripped off? Will I get my order?

Question

Gretchen P. · Accepted Answer

Highly unlikely you'll see your order or anything about it. I had to do all the inquiring and after several harrassing emails back and forth, knew I had been ripped off. Thankfully I paid through Paypal and they offered payment protection. If you paid via them, I'd file a formal complaint and see if you can't get your money back. They operate out of China even though they post a US phone (that is never answered). From my experience and other's reviews, avoid this company!

Cheree M. · Answer

You will but it will be a VERY long time and if you are not satisfied, you shouldn't expect a reasonable resolution

Lynn s. · Answer

Dear Victoria, I was a purchaser of a wig from Ali wigs. Their communication skills need polishing. They are in China after all. I believe that you will receive your extensions. But just don't expect them as quickly as you would a U.S. based company...
Good luck

Aliwigs
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