AliExpressReviews 8,094

I have been using Aliexpress for a while now and I have had good and not so good experiences with the sellers. My best advise for newbies is to do your homework look at the Sellers ratings and comments from past customers regarding orders. If you are thinking about dropping a lot of money for a high price item purchase a low price item from the same seller first that way you will be able to see how the Seller works. The only troubles I have experienced was in the beginning when I was a newbie I took a chance and ordered a projector from a new seller that turned out to be a scam. However Aliexpress contacted me to advise me that they were aware of the situation before I even knew it was a scam and they refunded my money right back into my account so I was very impressed. The only other issue I have experienced is that sellers who use Yawen to ship. Yawen is a private courier who use thier own tracking codes so the order is only traceable up until it reaches the destination country but after that you are left in the dark because the number is not traceable in the destination country postal system. Also when choosing to ship free expect to wait the orders do take time if something is needed in a rush opt for the more expensive courier options with better tracking methods.

Hice un pedido de dos vestidos, de los cuales tan solo he recibido uno de ellos.El vestido recibido es un trapo, no tiene nada que ver con el vestido de la foto que aparecia en la página web de Aliexpress.
Le he escrito al proveedor reclamandole el importe del vestido y me ha contestado cadi al terminar el plazo de reclamaciones y dice que me devuelve 3euros, una poca vergüenza la verdad. Le dige de enviarle el vestido de vuelta pero la verdad que cuesta más el envio del vestido que lo que me costó (10,61euros), asi que no pienso seguir perdiendo más dinero ni tiempo en esta página web, yo desde luego no recomiendo a nadie que compre aqui, por mi experiencia.

Here is another warning that aliexpress is a rip off site. Your not going to get anything from here but disappointment!

I'd a very bad experience with my recent purchases of two orders. At first it appeared overwhelming, but it was after my two purchases, I was cheated. I bought a phone worth 220 $, vide order No. ************** which was already faulty, volume and power buttons non-functional, bandwidth incompatible, wifi MAC continuously changing. I had to plug in the charger or make a call to wake up the phone. My complaints were never entertained. Aliexpress has no control over its sellers after purchase, even if they know that the customer has been cheated. They just communicate and give time after time. The seller asks me send back the item through SG Post or China Post, which is nowhere located in India. The seller refrains me to send it through DHL, ITES, Fed-ex courier, however they are ready. The same has also been reported to Aliexpress. My grievance is not entertained. They just say that they are investigating the case since last three months.
Now for another order No. ************** a faulty memory card, snaps and proofs provided. The seller told to partial refund. My question is why? If the unit is faulty I must get the full refund. I also suggested to provide me a functional unit of the same thing even if the capacity is half. No avail and no response. After many attempts and complaints I am standing at Zero point.
My suggestion is, never go for Aliexpress unless and until you have an after sales assurance.

Yes, some shops are better than others. You can find the same item for different prices, that's why you have to look. The prices are super cheap so obviously the quality is super cheap. If you are a tall girl and it says Mini, DON'T ORDER IT. It will barely cover your hooha, I learned that one or order a medium or large for extra length. I stand 5'9 and weigh about 110 lbs and wear a medium in dresses and pants, everything fits small. IF YOU WEAR AMERICAN LARGE NOTHING HERE WILL FIT YOU! This site is in CHINA so obviously the sizes are different and people there are super skinny. So many people complain, the quality isn't good, they took along time to get here. People its coming from China for goodness sake! It takes 3 weeks, you don't pay for shipping so just relax it's coming. Everything I ever ordered did come, it just takes 2-3 weeks. Be patient and if you're looking for quality try amazon.

After being swindled out of $300 by a vendor who identified herself as Doris H and Lychee M, it was virtually impossible to lodge a complaint with aliexpress online or by phone. No one was responsive and the automated online customer service had too many intentional glitches. Endlessly frustrating and OBVIOUSLY designed to ignore the concerns of customers. I never received a refund or spoke with anyone about my experience.

AVOID THIS VENDOR: Dreamwork Hair Pruducts Co., Ltd (aka Lychee M, Doris H)

BEWARE! ALL THE 5 STAR REVIEWS WRITTEN HERE ARE ALL FAKE, DO NOT BELIEVE WHAT THEY SAY, JUST TO BRIBE CUSTOMERS IN PLACING ORDERS ON THEIR WEBSITE

I wish I had read this site prior to ordering from Alibabaexpress. I had known about Alibaba since the early 2000's, but never ordered until they went public on our stock market. I figured the U.S. wouldn't allow a foreign company to blatantly scam us. I was wrong.

I ordered wigs from a seller who promised that if for any reason at all you are dissatisfied, they would pay shipping, and a full refund would be issued. I ordered 3 in dark brown, 1 in light brown. Instead, I received 3 in red, and 1 in honey blonde. I asked for refund and instructions to return. They tried to get be to accept a burgundy wig and another red tone telling me quote: " You will be fashionable woman!". When I denied offer, the seller ignored me completely. I am currently in dispute. Alibaba looked at the photos, and agreed seller should refund and pay for shipping. However, they did not speak of any provisions for return process other than I needed to make sure I sent to the right address for the seller to receive. But, seller isn't sending a prepaid label. Still trying to work out. Very time consuming.

Additionally, From another seller, I ordered a bra in C cup. They sent me A cup, saying it is just a label mistake, they would discount the price, and I could give to a friend, and buy another!. I rejected, and opened dispute. Seller agreed to send me another one, saying he'd mailed out. However he responded to dispute that the bra was fine, that he'd offered me a discount, and that I could send it back at my own expense. I am still fighting. I sent pics to Alibaba showing incorrect size, and am waiting for answer.

The dispute process is very difficult to understand and follow. If you don't understand where to look, you could lose automatically. The second seller was hoping for this I think. Ordering here is not worth the time. Even if I get my money back, which is in question, I'll not order again!

I bought this power bank, and do you believe that the time limit for ordering processing time is 70+ days? And I ask the seller since it has been 2 weeks waiting for it to process order. I did ask the seller why it has not being process for shipment yet? The does not replied anything. I am cancelling the order, and the seller refuse to cancel my order. And also do not believe the seller rating given by the reviewiers. The reviewers tend to be selective and probably the most favourable review will only be shown.

Aliexpress is not the problem it is the sellers allowed to trade.
Only buy from sellers with strong standing.
Only pick sellers with greatest amount of orders for the product.
Read all feedback comments and communicate well with seller before you buy. If the seller is not very helpful or does not answer quickly and honestly then do not place order with them.
I have never had a problem raising disputes and getting resolution for items never sent or I have never received I have always got my money back.
I have only ever had to go through my bank once to stop a psyment.
I have successfully completed over 100 orders and have spent approx $30,009 USD in last 12 months for both personal items and stock for my business.

Bought all my prom and bridesmaid dresses here and saved tons of money! They were beautiful too. Now other clothing I bought was poor quality as well. Buy only from sellers with more then 250 Written reviews and the diamond icons at least 3/4 by their name. Less then that quality might be horrible... Oh and buy from people with actually photos not just model ones. ( I have been buying from them since 2011 btw) :)

When I found counterfeit products, I asked the seller a refund, seller blacklist me. Then I give customer service complaints in a few hours later I received a E-mail content simple, said there is no way to help me. What is the purpose of the customer service? I also try to several different content to the customer service, content is same. I think customer service is a computer auto reply system. Want to buy something on this site, please prepare.

I have been a regular customer of AliExpress and have no complaints whatsoever, True, they sell fakes. True, the quality is poor. True, ordered items arrive between 40-50 days. But anyone willing to pay peanuts for anything sold in their regular home markets for triple and more of normal cost, is an idiot for expecting otherwise. Thus far, I have purchased 37 items, the most expensive being shoes $87. I didn't receive less than what i anticipated. On the plus side, some coats and shoes were surprisingly enough of fairly good quality.

At first like most I was very skeptical to order from AliExpress but decided to risk it and go ahead anyway, I had amazing contact with my seller, he wrote back almost instantly throughout the time I ordered till i received my product and even after he offered me a discounted price if i ever ordered again, my product came in great shape and will likely be ordering again asap, the only slight issue i had was the shipping took about 10 days which was displayed from 5-15 days so it was honest and even earlier then said but i just hated waiting lol I tagged a review of my product watch if you are interested thanks! https://youtu.be/flfpvvvxYcE