Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of AliExpress

AliExpress

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
See all photos
How would you rate AliExpress?
grey stargrey stargrey stargrey stargrey star

AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
6 helpful votes
Follow Iman a.
Unfollow Iman a.
Share Review
Report Review

Poor service
April 1, 2016

I had ordered 3 months ago and never received my products

Date of experience: March 31, 2016
New Zealand
1 review
6 helpful votes
Follow Honey S.
Unfollow Honey S.
Share Review
Report Review

This seller is a fraud and has fake feedbacks so don't buy anything from this seller http://m.aliexpress.com/store/storeHome.htm?storeNo=*******&tracelog=store2mobilestore

Otherwise I have purchased items from aliexpress and some are honest however Mars fashion shop has bad quality items and has fake feedbacks so please stay away from this seller, this seller will ignore your message once you purchase the item and basically just a rip off once he will show you a photo of a good bag and send something else so please be aware and careful I rather advice you to purchase items from another store or seller rather then wasting your time with this particular Mars fashion shop aliexpress seller ice shen

Date of experience: March 28, 2016
Canada
2 reviews
21 helpful votes
Follow Paul R.
Unfollow Paul R.
Share Review
Report Review

Purchased some sterling rings, they took my money but I never received anything. Must be con artists. Stay away.

Date of experience: March 28, 2016
Virginia
1 review
2 helpful votes
Follow Dennis F.
Unfollow Dennis F.
Share Review
Report Review

My order number is **************. I paid $24.98 for 1000 M1.4*1.5 cell phone screws, but you only sent me 200 screws. I should have paid $4.68 for 200 screws. Send me my 800 screws you still owe me or credit my credit card with $20.30. You may call me at *******171 or *******470 or e-mail me at *******@hotmail.com. Thank you---Dennis M. Fischette

Date of experience: March 28, 2016
AE
2 reviews
13 helpful votes
Follow Haregewoin A.
Unfollow Haregewoin A.
Share Review
Report Review

Used both Alibaba and Ali Express so many times... I prefer Ali express more because whenever you decided to buy something there, you can check the reviews from other end users which really is useful... In any case use someone with more experience in the business... like 4 or 5 years and more... (this you can check from the sellers website), if you are dealing with new suppliers its kind of spending your valuable time on explaining again and again... because most of them have poor English. But they keep saying they understand... beware of that kind of miscommunication so that you wouldn't end up with the wrong item... other than that it is great. And as of myself I can say I am now more comfortable with Ali express because I can buy whatever quantity I need unlike Alibaba... Using Alibaba, I think is more useful for people who has big orders... instead of personal use... because most of the time the Minimum order requirement is in thousands... On Ali express you can compare prices and items on the spot... kind of short cut for me... but don't choose free shipping... its like taking forever to get your items... there are reasonably competitive shipping choices and its easier and hassle free. Hope this might help.

Date of experience: March 28, 2016
Australia
1 review
3 helpful votes
Follow Bree C.
Unfollow Bree C.
Share Review
Report Review

Their clothes are in asian size you a comparasion chart for conversion sizes, some orders may take over 2-3 months to arrive its not amazon, and if you are paying $2 for a shirt and $10 for jeans you can't expect it will last like your fav levi's you paid $100 dollars for and a lot of these stores owners don't speak english so keep the communication directly with the store in simple english. Knowing this should help.

Cheers billy

Date of experience: March 27, 2016
Cyprus
2 reviews
4 helpful votes
Follow Valeria K.
Unfollow Valeria K.
Share Review
Report Review

I ordered several times from Aliexpress and I had bad experience every time, so now I am no longer ordering from them. The material of the clothes is low quality, problems with sizing, too long shipping time. Maybe they have cheap prices, but for this quality they provide is not convenient at all. The worst that I recommended the page for my colleague at the office, and she was unhappy as well with the first product she got. I feel sorry for that.

Date of experience: March 26, 2016
Georgia
1 review
3 helpful votes
Follow Matthew F.
Unfollow Matthew F.
Share Review
Report Review

I ordered 5 2XL cotton khaki shirts from the ProPro store of mainland China through Aliexpress. The shirts are brown, the material is a poly-blend, and although they are labeled 2XL which is a 50 inch chest they are more like a 38 inch chest. Even with photos supplied Aliexpress sides with the seller. And by coincidence my credit card was hacked soon after making the transaction. The attached photos show an XL shirt in blue compared to their 2XL shirt in brown AKA khaki

Date of experience: March 25, 2016
Oregon
13 reviews
15 helpful votes
Follow Mary R.
Unfollow Mary R.
Share Review
Report Review

DO NOT BUY ALIEXPRESS
March 25, 2016

There is no buyer protection and if you do not receive your item, you are out the money you sent, so buy at your own risk. ALEX XIA (seller) ripped me off and never refunded my money when I did not receive the product after 5 months! Do not buy from this website.

Date of experience: March 25, 2016
Louisiana
1 review
4 helpful votes
Follow Steinar L.
Unfollow Steinar L.
Share Review
Report Review

Complete bandits!
March 25, 2016

Bought 2 cameras from Aliexpress/COMFAST and paid 162 USD. Seller promised 3-7 days delivery. After one month the goods were returned to seller due to address and phone number seller put on package was complete wrong. There is NO buyer protection in ALIEXPRESS, they judged and will refund me 90 USD, so I have paid 72 USD for nothing. Now after 3 months no refund yet!
ALIEXPRESS is a fraudulent online shopping site, STAY AWAY!

Date of experience: March 25, 2016
Qatar
1 review
2 helpful votes
Follow Emman s.
Unfollow Emman s.
Share Review
Report Review

Almost a month been in touched with the help center just to communicate with the seller and n my behalf as seller is not responding when asked about the product warranty but nothing happened. Here's the scenario, Bought cctv dvr & works for few days. From seller post there is 1 year warranty. First, seller is answering emails & telling how to trouble shoot technical prob even though in the first place the unit really is the prob not the installation, supporting videos were sent to convinced the seller that it's really the product has the prob. Now they will tell you the unit needs service or repairs. When asked for address, incomplete detsils of return address will be given & no further communications will happen. Delaying until such time the warranty period will be over. How sad that ali express keeps on telling that we value their customers & understand the situation but no actions from the concern dept even woth consistent follow up with help center

Date of experience: March 24, 2016
Illinois
1 review
1 helpful vote
Follow Kathleen M.
Unfollow Kathleen M.
Share Review
Report Review

Not worth the trouble
March 24, 2016

Buying from Aliexpress is a frustrating experience. Half of the items you receive will be total junk. It's a toss of the dice whether the item will be of quality or pure junk and you cannot tell from the photos. There is also the possibility they will send you a substitution item that you do not even want. Going through their dispute process is a total hassle and that's also a toss of the dice as to whether you will get a refund or not. I'm not even bothering with them anymore as a source of merchandise. It's exhausting and a time waster dealing with their vendors

Date of experience: March 24, 2016
Canada
3 reviews
4 helpful votes
Follow marty k.
Unfollow marty k.
Share Review
Report Review

I"ve been buying on Ali for several years, { hundreds of items, thousands of dollars} the odd time it went wrong, However the last 6 month's there; s more not arriving as there is arriving, buyers ALWAYS looses the dispute unless seller agrees to refund, which is usually not the case.
Even many sellers with good reviews have gone bad,, once a dispute is opened you can not post feedback anymore, so you will only see the tip of the iceberg in the negative feedback.
So far shipping using more expensive sources are still arriving { ups, ems, dhl etc}, china post and alikes china airmail, half of shipments do not make it to Canada

Added info, i found out several sellers with very good feedback use the blacklist or some kind of a different button, to blacklist a buyer as soon as there is any kind of problem, so you cannot put any negative feedback on their store, this way they manipulate the rating score of their store.

Date of experience: March 22, 2016
Arizona
1 review
3 helpful votes
Follow Don R.
Unfollow Don R.
Share Review
Report Review

I bought silver chain marked Sterling 925 and now find it is silver plate. AliExpress is no help in getting refund once you accept package. Seller had a good rating, but that did not mean much. Seller is now selling what I bought as plate and still marked 925. This is not legal in the USA. Seller was VYA Jewelry. Don't buy there!

Date of experience: March 22, 2016
New Jersey
1 review
3 helpful votes
Follow Ollie H.
Unfollow Ollie H.
Share Review
Report Review

My experience with ali express was really good. I ordered over 200$ worth of clothes and shoes. The shoes were true to size and I was impressed w/ the quality. BUT some of the dresses were teeeeeeny tiny and see through, mostly the white ones(you would nip thru). But overall, It worked out for me, it all was really trendy and came as advertised! Just be cautious if your a bigger girl bc shirt sizes run really small. Also shipping time blows it took forever!

Date of experience: March 22, 2016
New York
1 review
5 helpful votes
Follow Kristi K.
Unfollow Kristi K.
Share Review
Report Review

TOTAL SCAM!
March 22, 2016

AliExpress is nothing but a SCAM!
DO NOT BUY anything on this site! Once you pay its over. They will keep your money for months and no merchandise! If you think you are getting a bargain. Think again!
It is not worth it the aggravation you have to go thru with them and your credit card company. Buy from reputable companies. I only wish I have read some reviews before I made a purchase. Live and learn!

Date of experience: March 22, 2016
California
1 review
5 helpful votes
Follow GeeGee W.
Unfollow GeeGee W.
Share Review
Report Review

I paid $17.6 in 2 ELECTRIC pens
Now her price is still $8.8 for one ELECTRIC pen!
The following is the responds from the seller

Feng zhang
2016-03-22 02:13
Dear buyer, please know that 8.88 is for two pens and you said one pen has some issue, the price of that one item is 4.4 and we would like to offer you i dollar so that you can try fix it. Please know that we paid a lot for these goods too, hope you could understand.

Date of experience: March 22, 2016
Canada
2 reviews
5 helpful votes
Follow Cedric w.
Unfollow Cedric w.
Share Review
Report Review

Don't buy with them!... didn't get my package then After almost 3 months waiting and fighting for my refund I didn't get it anything. They needed evidence that Nobody can get except God. Anyways this website offer a fake protection plan.

Trust me go with another website.

Date of experience: March 22, 2016
Nigeria
2 reviews
4 helpful votes
Follow ibrahim u.
Unfollow ibrahim u.
Share Review
Report Review

Good market place
March 22, 2016

Very interesting people I love the way u delever Quick and respond to all our needs in time I love u guys keep up the good job

Date of experience: March 21, 2016
Canada
1 review
8 helpful votes
Follow Francois L.
Unfollow Francois L.
Share Review
Report Review

Just like Ebay or Amazon, there are many sellers on the website so you have to be careful. Look for the number of orders, overall ranking of the seller. Of course the shipping is extra-long... I plan 3 month in advance when buying items. Be "extra" careful when buying clothing because sizes and manufacturing process vary greatly in that area but the shoes I bought were always the right size and there is of course money to be save.

Is Aliexpress safe? Their market capitalization is bigger than Walmart and they own 5% of Groupon. The biggest issue would be customer service because they are all the way around the world and don't speak english.

Sill not sure, look on the web for some honest review with lot of experience.

Date of experience: March 21, 2016