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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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This seller is a fraud and has fake feedbacks so don't buy anything from this seller http://m.aliexpress.com/store/storeHome.htm?storeNo=*******&tracelog=store2mobilestore
Otherwise I have purchased items from aliexpress and some are honest however Mars fashion shop has bad quality items and has fake feedbacks so please stay away from this seller, this seller will ignore your message once you purchase the item and basically just a rip off once he will show you a photo of a good bag and send something else so please be aware and careful I rather advice you to purchase items from another store or seller rather then wasting your time with this particular Mars fashion shop aliexpress seller ice shen
Purchased some sterling rings, they took my money but I never received anything. Must be con artists. Stay away.
My order number is **************. I paid $24.98 for 1000 M1.4*1.5 cell phone screws, but you only sent me 200 screws. I should have paid $4.68 for 200 screws. Send me my 800 screws you still owe me or credit my credit card with $20.30. You may call me at *******171 or *******470 or e-mail me at *******@hotmail.com. Thank you---Dennis M. Fischette
Used both Alibaba and Ali Express so many times... I prefer Ali express more because whenever you decided to buy something there, you can check the reviews from other end users which really is useful... In any case use someone with more experience in the business... like 4 or 5 years and more... (this you can check from the sellers website), if you are dealing with new suppliers its kind of spending your valuable time on explaining again and again... because most of them have poor English. But they keep saying they understand... beware of that kind of miscommunication so that you wouldn't end up with the wrong item... other than that it is great. And as of myself I can say I am now more comfortable with Ali express because I can buy whatever quantity I need unlike Alibaba... Using Alibaba, I think is more useful for people who has big orders... instead of personal use... because most of the time the Minimum order requirement is in thousands... On Ali express you can compare prices and items on the spot... kind of short cut for me... but don't choose free shipping... its like taking forever to get your items... there are reasonably competitive shipping choices and its easier and hassle free. Hope this might help.
Their clothes are in asian size you a comparasion chart for conversion sizes, some orders may take over 2-3 months to arrive its not amazon, and if you are paying $2 for a shirt and $10 for jeans you can't expect it will last like your fav levi's you paid $100 dollars for and a lot of these stores owners don't speak english so keep the communication directly with the store in simple english. Knowing this should help.
Cheers billy
I ordered several times from Aliexpress and I had bad experience every time, so now I am no longer ordering from them. The material of the clothes is low quality, problems with sizing, too long shipping time. Maybe they have cheap prices, but for this quality they provide is not convenient at all. The worst that I recommended the page for my colleague at the office, and she was unhappy as well with the first product she got. I feel sorry for that.
I ordered 5 2XL cotton khaki shirts from the ProPro store of mainland China through Aliexpress. The shirts are brown, the material is a poly-blend, and although they are labeled 2XL which is a 50 inch chest they are more like a 38 inch chest. Even with photos supplied Aliexpress sides with the seller. And by coincidence my credit card was hacked soon after making the transaction. The attached photos show an XL shirt in blue compared to their 2XL shirt in brown AKA khaki
There is no buyer protection and if you do not receive your item, you are out the money you sent, so buy at your own risk. ALEX XIA (seller) ripped me off and never refunded my money when I did not receive the product after 5 months! Do not buy from this website.
Bought 2 cameras from Aliexpress/COMFAST and paid 162 USD. Seller promised 3-7 days delivery. After one month the goods were returned to seller due to address and phone number seller put on package was complete wrong. There is NO buyer protection in ALIEXPRESS, they judged and will refund me 90 USD, so I have paid 72 USD for nothing. Now after 3 months no refund yet!
ALIEXPRESS is a fraudulent online shopping site, STAY AWAY!
Almost a month been in touched with the help center just to communicate with the seller and n my behalf as seller is not responding when asked about the product warranty but nothing happened. Here's the scenario, Bought cctv dvr & works for few days. From seller post there is 1 year warranty. First, seller is answering emails & telling how to trouble shoot technical prob even though in the first place the unit really is the prob not the installation, supporting videos were sent to convinced the seller that it's really the product has the prob. Now they will tell you the unit needs service or repairs. When asked for address, incomplete detsils of return address will be given & no further communications will happen. Delaying until such time the warranty period will be over. How sad that ali express keeps on telling that we value their customers & understand the situation but no actions from the concern dept even woth consistent follow up with help center
Buying from Aliexpress is a frustrating experience. Half of the items you receive will be total junk. It's a toss of the dice whether the item will be of quality or pure junk and you cannot tell from the photos. There is also the possibility they will send you a substitution item that you do not even want. Going through their dispute process is a total hassle and that's also a toss of the dice as to whether you will get a refund or not. I'm not even bothering with them anymore as a source of merchandise. It's exhausting and a time waster dealing with their vendors
I"ve been buying on Ali for several years, { hundreds of items, thousands of dollars} the odd time it went wrong, However the last 6 month's there; s more not arriving as there is arriving, buyers ALWAYS looses the dispute unless seller agrees to refund, which is usually not the case.
Even many sellers with good reviews have gone bad,, once a dispute is opened you can not post feedback anymore, so you will only see the tip of the iceberg in the negative feedback.
So far shipping using more expensive sources are still arriving { ups, ems, dhl etc}, china post and alikes china airmail, half of shipments do not make it to Canada
Added info, i found out several sellers with very good feedback use the blacklist or some kind of a different button, to blacklist a buyer as soon as there is any kind of problem, so you cannot put any negative feedback on their store, this way they manipulate the rating score of their store.
I bought silver chain marked Sterling 925 and now find it is silver plate. AliExpress is no help in getting refund once you accept package. Seller had a good rating, but that did not mean much. Seller is now selling what I bought as plate and still marked 925. This is not legal in the USA. Seller was VYA Jewelry. Don't buy there!
My experience with ali express was really good. I ordered over 200$ worth of clothes and shoes. The shoes were true to size and I was impressed w/ the quality. BUT some of the dresses were teeeeeeny tiny and see through, mostly the white ones(you would nip thru). But overall, It worked out for me, it all was really trendy and came as advertised! Just be cautious if your a bigger girl bc shirt sizes run really small. Also shipping time blows it took forever!
AliExpress is nothing but a SCAM!
DO NOT BUY anything on this site! Once you pay its over. They will keep your money for months and no merchandise! If you think you are getting a bargain. Think again!
It is not worth it the aggravation you have to go thru with them and your credit card company. Buy from reputable companies. I only wish I have read some reviews before I made a purchase. Live and learn!
I paid $17.6 in 2 ELECTRIC pens
Now her price is still $8.8 for one ELECTRIC pen!
The following is the responds from the seller
Feng zhang
2016-03-22 02:13
Dear buyer, please know that 8.88 is for two pens and you said one pen has some issue, the price of that one item is 4.4 and we would like to offer you i dollar so that you can try fix it. Please know that we paid a lot for these goods too, hope you could understand.
Don't buy with them!... didn't get my package then After almost 3 months waiting and fighting for my refund I didn't get it anything. They needed evidence that Nobody can get except God. Anyways this website offer a fake protection plan.
Trust me go with another website.
Very interesting people I love the way u delever Quick and respond to all our needs in time I love u guys keep up the good job
Just like Ebay or Amazon, there are many sellers on the website so you have to be careful. Look for the number of orders, overall ranking of the seller. Of course the shipping is extra-long... I plan 3 month in advance when buying items. Be "extra" careful when buying clothing because sizes and manufacturing process vary greatly in that area but the shoes I bought were always the right size and there is of course money to be save.
Is Aliexpress safe? Their market capitalization is bigger than Walmart and they own 5% of Groupon. The biggest issue would be customer service because they are all the way around the world and don't speak english.
Sill not sure, look on the web for some honest review with lot of experience.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

