AliExpressReviews 8,094

I ordered 3 different dresses from 3 different sellers and they were all no good. It took longer then they said to deliver. One of the dresses sequence on the dress were falling off and the dress was not made no where close the measurements I gave. Another dress was missing material around the butt of the dress, so your butt was being exposed. The sellers gave a tough time with returning and refunding the dresses. For 3 months now, I have been going back and forth with trying to return and receive a refund from the 3 dresses for the sellers. I also was threatened by one of sellers. We also returned two of the dresses and they did not refund as back our money. This company is horrible. I would not recommend anyone purchasing anything from this website at all.

BEWARE If you see a handmade item on aliexpress do some research before you buy. What you see will NOT be what you get. I found several of MY original etsy shop product photos and descriptions being used by an aliexpress store owner. Every single image and product description had been copied from my etsy shop. This seller is also claiming to make wedding dress hangers and other special items.

I've been buying off this website for 2 years now and I've come to realize that you're taking a chance when you purchase any item. I feel that the company has grown quite a lot over the past year or so in my opinion just based on the quality and selection of items I see. I've had horrible experiences on aliexpress and I've had some amazing experiences also. I think you just have to be very very careful when you select what to buy and who to buy it from. I order little things and never an item over $200 because I know I'm going to have a hard time getting that money back if something goes wrong. If I really want an item and the seller has mediocre feedback and not many customer pictures that's a red flag right there obviously don't order from them. Some of the sellers are professionals and some are just down right weird and awkward but I have never had a problem with customer service. So all in all I'd say aliexpress is a great site if you know what you're doing.

Ordered a phone case. Past expected date, yet the product has not arrived. Open dispute and I had to contact the customer supplier 3 times, and after 3 times they still have not solved anything. It's been 2 months, the lousy seller keeps saying please wait. Super terrible! Because I have contacted customer service thrice, i went to clarify with one of the customer service attendant if she was a robot (as they say the same thing all over again), and she said she is hurt and she will cry. Poor customer service! No professionalism at all! I hope no one ever buys from their website. Just terrible. Up till now I have not received my order. I've seen bad reviews made in 2012. It's 2017 now, they're still f*cking up real bad.

Last week's orders just over £150 everything went fine payment excepted all ok. This week asking for photo of driving licence. Photo of bank card, photo of bank statement & photo of passport.
I am now calling it a day with Aliexpress.
Don't trust them anymore - this is private information which should not be passed onto them, especially photos of your bank card.
Looks like they are trying to scam people.
DON'T SEND PERSONAL INFORMATION OR UPLOAD ANY TO THIS SITE.
BUYER BEWARE

I received an order which was totally different to what I had actually ordered!
I ordered a coach phone case. https://www.aliexpress.com/snapshot/0.html?orderId=*******5117&productId=*******536
This seller sent my product after one month only to realise they had sent an incorrect and completely different case cover! The only option for me now is to either get a partial refund or bare the cost of shipping and return it and get full refund! Wont buy again from this site!

Purchased a product online.
Was sent a package with some red string in it instead of my package.
Contacted seller to advise they may have made a mistake, they advised me the item was still on the way and assured me no issues.

Nothing further arrived and raised a dispute. Was asked by seller to close dispute and to give 20 more days, and if nothing arrived they promised me they would re-send the item.
20 days, nothing arrives, seller ignores all my contact.

I go through Aliexpress to see my options, I have documentation showing seller making promises that were not kept. Aliexpress were just as bad.
First person I dealt with said they would urge the seller to get in touch with me and process a refund.
2nd person said due to me being a loyal customer they would give me a coupon credit for the amount and I was satisfied with that.
3rd person was downright useless and when I asked to speak to or raise my complaint further, was told there is no facility for that and pretty much given there is no where to escalate my complaint.

Each time was made promises about contact and resolutions that were not kept. Long story short, if something goes wrong with your order, goodluck getting anything.

Will NEVER buy through Aliexpress again and would advise others the same.