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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Excellent quality... one of best buys on Aliexpress! This is more than promised... wonderful service too!
Generally cheaper than Amazon and ebay and an amazing range of products. Shipping is cheap for lighter items but that benefit goes away with heavier items however this is obvious when you are searching. I have only had a few quality issues after buying hundreds of items, generally things are of a high standard. It is common though to get no instructions with products.
Ordered curved knifes for a really cheap price.
They are cheap indeed but still they are knifes with a decent black coat and can be sharpened. Hands OK for medium to small hands, a little less for big hands.
Как всегда на Али: отличные товары по прекрасной цене за разумное время. Чего только здесь не заказывал и с неизменно превосходным результатом.
If you do not want to lose your money and wasting your time. Do not deal with this type of websites
Mi experiencia de compras con Aliexpress es extraordinaria, muy buena atencion, todo me ha llegado perfectamente y la pocas dificultades que he tenido Aliexpress la ha resuelto muy rapido. Lo super recomiendo.
I've ordered more than 100 items.In 99%of the case, a good issue.
Some times the problems are of the shipping and some times due to the vendor.Ok the service is good.
The sunglasses are EXCELLENT, very sturdy and pretty. They came in two separate packages but on time. This is a good seller, good communication. I will buy again
I'm soooo upset ALIEXPRESS's customer service.
They said buyer protect for didn't receive package, refund money.
But THEY DON'T! EVEN seller's page said samething, if i didn't get item, refund me.
REALLY THEY'RE LIER! I SENT MASSAGE TROUGH TO FACEBOOK ABOUT BUYER PROTECTION AND REFUND, NO ANSWER.
DON'T SHOP ANYMORE.
Me encanta comprar en Aliexpress, estoy muy conforme con los precios, la seriedad de los vendedores, con su honestidad en las transacciones, hemos tenido alguna dificultad, pero siempre Aliexpress lo ha solucionado.
Muy contento y agradecido.
Алиэкспресс стал проще и быстрее. Появилось множество новых опций и предложений. Не знаю, насколько будет в конце концов успешен Tmail, но радует движение в сторону расширения связей и бизнеса в нашей стране
Vynikají a moc pěkná samolepící tapeta. Moc pěkný výběr tapet a rychlé dodání. Děkuji mnohokrát za včasné dodání a bez problémů.
Покупаю у этого продавца уже не первый раз. Товар всегда качественный. Продавец ответственный, надежный. Я очень доволен.
Great product fast shipping quality items love the product. Good communication and worth the money..
Tot op dit moment is alles goed met Ali Express
Er is iets dat niet is aangekomen en ik hoop het niet te herhalen
Snelheid in opladen
Prachtig en geweldig
Очень доволен покупками и сервисом на АлиЭкспресс. Возникшие проблемы решались сразу и по справедливости. Товары в основном качественные. Описание товаров надо читать полностью, что бы потом не было разочарования в купленном товаре. Возврат денег за неисправные товары производится в пользу покупателя. Читайте и пишите отзывы о товаре. Удачных покупок вам!
Purchase of a large range of products at very competitive prices, regrettable that sometimes we have to keep up with additional import takes when buying from europe
Se demoró un poco por la aduana de mi pais, pero lo he recibico muy bien... las prorrogas corrospondientes me fueron aceptadas en tiempo y forma---. Gracias.
Den to pistebo toso grhgora. Apisteyto toso grhgora ayto ua pei souper etereia brabo. ALIEXPRES KANETAI POLY SOSTES EPILOGES SYNERGATON!
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

