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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Предлагает оплатить рублями, все карточки с которых ранее оплачивал не принимает. Предлагает способы оплаты, которые не актуальны в Украине. Пусть теряют деньги, а я закажу в другом месте!

Date of experience: November 3, 2018
Israel
1 review
0 helpful votes
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Nice
November 4, 2018

Item as described. Arrived fast. Size is ok. No problems. Arrived fast. Good seller and product. Quality - we will see how it survive washing. All good transaction

Date of experience: November 3, 2018
RU
1 review
0 helpful votes
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Все супер!
November 4, 2018

Мне приятно работать с такими продавцами, большое спасибо таким продавцам и компании Aliexpress. Большое спасибо хорошим продавцам, их большинство, но встречаются и плохие продавцы, но в этом случае приходит на помошь руководство Aliexpress большое всем спасибо!

Date of experience: November 3, 2018
Italy
1 review
0 helpful votes
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Ottimo venditore
November 4, 2018

Il prodotto è di ottima qualità ed è stata velocissima la consegna. Dopo 15 giorni dall'ordine il prodotto gia è arrivato a destinazione. Complimenti.
Ottimo venditore.

Date of experience: November 3, 2018
RU
1 review
0 helpful votes
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Отзыв
November 4, 2018

Пользуюсь AliExpress несколько лет. Очень доволен. Осуществил много покупок, без замечаний. Было два случая отсутствия товара. Деньги возвращены без проблем. Спасибо сервису.

Date of experience: November 3, 2018
GB
3 reviews
1 helpful vote
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Good Site
November 4, 2018

I have been buying stock from Ali Express for six years. There has been a few let downs but in general, a good company to buy from. I stick with reliable sellers as it is much easier this way.
This is the only company I buy stock from. I lost £700 from another company and never got my money back and stock from Japan.

Date of experience: November 2, 2018
Poland
1 review
0 helpful votes
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Kolimatory 60,100,120 stopni
November 4, 2018

Dostawa dość terminowa, długo nie czekałem. Soczewki dobrze wykonane, precyzyjnie polecam!

Date of experience: November 2, 2018
Spain
1 review
0 helpful votes
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Cada dia mejor calidad
November 4, 2018

Llevo mas de dos años comprando en Aliexpress mas de 200 pedidos y cada dia la calidad es mejor con precios insuperables el tiempo de envio a mejorado mucho cosas que desde china llegan en menos de 15 dias la compra de productos en España cada dia es mayor con envio en dos días y con garantia a la historia pasaron las estafas de algunas tiendas que vendian a precios con productos que nunca llegaban aunque eso si la devolución de productos sigue igual de prefecta y Aliexpress media en las disputas con gran justicia seguire comprando sin duda es mi pagina y app favorita de compra on line.

Date of experience: November 2, 2018
RU
1 review
0 helpful votes
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супер
November 4, 2018

супер пупер! мне очень понравилось! быстрая доставка и качество на высоте! очень рекомендую! продавцу большое спасибо!

Date of experience: November 2, 2018
Spain
1 review
0 helpful votes
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Magnifico transfer para camisetas
November 4, 2018

Es la segunda vez que compro a este vendedor, envío rápido y el transfer de Frida, precioso, volveré a comprar sin duda. Lo pegué a la camiseta y ya lo he lavado varias veces y sigue perfecto.

Date of experience: November 2, 2018
Spain
1 review
0 helpful votes
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Siempre que habro una disputa se llega al mismo punto, devolver el producto para recibir el reembolso. Todos sabemos que un envió desde España a China sale muy caro, mas que los productos por los que se reclama.

Date of experience: November 2, 2018
RU
1 review
0 helpful votes
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Всё отлично, подходят и для 8D- FB и для LRM-400. Советую использовать для кабелей WiFi антенн, а также для антенн ретрансляторов 3G и 4G

Date of experience: November 2, 2018
Ukraine
2 reviews
0 helpful votes
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Great phone and great seller!
November 4, 2018

It`s just a super phone. Quick shipping, quick response. Everything as described. Moto Z2 Play XT1710-08 / 11 are impressive phones even in 2018!

Date of experience: November 2, 2018
RU
1 review
0 helpful votes
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Good
November 4, 2018

Все отлично, хорошее качество, сделано на совесть. Коробка только не совсем соответствует грузу. Зная нашу почту - существует вероятность, что товар могли сломать.

Date of experience: November 2, 2018
Egypt
1 review
2 helpful votes
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Thieves
November 2, 2018

The worst company ever they are scam artists and always judge I favor of sellers they are terrible and not trustworthy at all i ordered 4 packages two months ago and I have never received them and they didn't want to give me back my refund and they keep on saying I received it really don't ever buy from them they are the worst you ll never get your Monday back and won't receive your refunds either... scam artists and theieves

Date of experience: November 2, 2018
Mexico
1 review
0 helpful votes
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Excellent service and product
November 4, 2018

Excellent service and product and very fast shipping, genuine vst item, exact as the description, keep it up

Date of experience: November 1, 2018
New Jersey
1 review
0 helpful votes
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BEST SELLER ON ALI EXPRESS
November 4, 2018

GREAT QUALITY
GREAT FAST SHIPPING
GREAT CUSTOMER SERVICE
BEEN DEALING WITH THEM FOR YEARS.
THEY ARE THE REAL DEAL

Date of experience: November 1, 2018
Canada
1 review
0 helpful votes
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I always have great experience when purchasing goods from China through Aliexpress, which is the ONLY sight I trust and use regularly.
Thank You Aliexpress!

Date of experience: November 1, 2018
Italy
1 review
0 helpful votes
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Cheap but long delivery
November 4, 2018

Good price for the item I've bought.
Delivery time 1 month.
Happy for the convenience.
Thank you
Best regards

Date of experience: November 1, 2018
Canada
1 review
0 helpful votes
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Defective shocks
November 1, 2018

I bought a pair of shocks from aliexpress for over $1000 cad and when the item arrive it's missing parts and defective I contact aliexpress the same day they refuse to take it back or give any kind of refund... stay away from their site don't buy they are no good

Date of experience: November 1, 2018