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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Lithuania
1 review
0 helpful votes
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Higly recomendet!
November 12, 2018

Didelis pasirinkimas, žemos kainos. Pvz., už 200 Eur pirkau telefoną (siuntė iš Vokietijos), tik storiu ir fotiko kokybe nusileidžiantį Samsung modeliui S9, kaina virš 900.

Date of experience: November 10, 2018
RU
1 review
0 helpful votes
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супер зеркала
November 12, 2018

брал на цф500 стали лучше родных! буду заказывать ещё 3 пары друзьям тоже понравились эти зеркала.!

Date of experience: November 10, 2018
Algeria
1 review
0 helpful votes
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I am 80% satisfied
November 12, 2018

I am generally satisfied with this company, but this year I see that the company favourite sellers than their customers which they pay for her.
The website is full of bad sellers, scammers and robbers, aliexpress can not control them at all, and finally their judgement never delet them and it favorites them on disputes.

Date of experience: November 10, 2018
Canada
1 review
0 helpful votes
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AliExpress is really a top tier site. It gets a bad reputation for cheap chinese stuff, but really if you know what your buying and do the research, most of what you'll get is great quality.

And if it isn't? They have awesome buyer protection. In almost all cases you will be offered a refund even without sending the item back if it's truly not as described. Or at least a partial one if something you'd keep anyways.

Date of experience: November 10, 2018
Poland
1 review
0 helpful votes
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POLECAM NOKIA 8210
November 12, 2018

POLECAM TE NOKIE BARDZO DOBRE WYKONANIE WSZYSTKO DZIAŁA BARDZO DOBRZE NIE ZAWIESZA SIE ZASIĘG JEST CAŁY

Date of experience: November 10, 2018
Germany
1 review
0 helpful votes
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C4 Miboxer Ladegerät
November 12, 2018

Das Ladegerät kam in einwandfreiem Zustand gut verpackt an.Es funktioniert einwandfrei, besonders schön leise ohne Lüfter. Ich bin sehr zufrieden

Date of experience: November 10, 2018
RU
1 review
0 helpful votes
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Есть очень хорошие вещи, за хорошую цену.
Проводят много различных акций. Хорошая безопасность сделок. За все время использования ни одного отрицательного момента.

Date of experience: November 9, 2018
New Jersey
1 review
0 helpful votes
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I'm very satisfied
November 11, 2018

I'm very satisfied with this seller he has a good service with fast shipping I really recommended and I hope to deal with him/her again

Date of experience: November 9, 2018
DO
1 review
0 helpful votes
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Muy buena
November 11, 2018

Excelente serios y puntuales tengo varios años comprando en AliExpress y nunca he tenido problema pues todo lo he comprado me ha llegado tal como ha sido pedido

Date of experience: November 9, 2018
New Zealand
1 review
0 helpful votes
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Itag
November 9, 2018

Took forever to receive infact gave up on them ever getting here so contacted the supplier who really couldn't say anything except be patient which didn't help. And really didn't help at all apart from the odd stupid email. Everything else arrive weeks earlier i had ordered.
Gave up on them. One day they arrived. Instructions are in very very small print and don't help, but if you can get over all that the itags do work.

Date of experience: November 9, 2018
Lithuania
1 review
0 helpful votes
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Excelent!
November 11, 2018

Excellent, efficient, easy to understand and affordable sale and purchase in this online store.
Dealers are happy and responsive to messages... trying. What reflects their professionalism and competence in the professional field.

Date of experience: November 9, 2018
RU
1 review
0 helpful votes
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Товар очень качественный, очень хорошо и грамотно упакован. Продавец очень общительный и отзывчивый. Продавец заслуживает доверия на 200%. Первый чемодан пришёл сломанный, по вине транспортной компании. Продавец отправил в замен такой же новый. Получили, очень довольны.

Date of experience: November 9, 2018
RU
1 review
2 helpful votes
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Previously, all parcels were sent in such a way that the entire path of the parcel from the seller to the buyer is well tracked. This made it impossible for unscrupulous buyers to deceive sellers and it was a guarantee that both the seller and the buyer at any time have information about the specific parcel and its location. Most packages now are not tracked and it allows unscrupulous buyers to defraud, and theft of parcels to non-monitored areas of the motion in the mail! This situation deters buyers from buying, and also leads to significant material losses from sellers.

Date of experience: November 9, 2018
Florida
1 review
0 helpful votes
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Bent Postback Ear Wires
November 11, 2018

Packaged in a bubble wrap bag & postbacks were bent. Companies need to use more bubble wrap or piece of styrofoam to stick the postbacks in so they don't bend.

Date of experience: November 9, 2018
Switzerland
1 review
0 helpful votes
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Hello
November 11, 2018

Content des produits et transactions faites avec Aliexpress. Parfois les produits ne sont pas toujours de bonne qualité et certains vendeurs n'envoient pas tous les articles

Date of experience: November 9, 2018
Spain
1 review
0 helpful votes
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Excelente Compra
November 11, 2018

Excelente compra: Claro en las especificaciones, rapidez en la entrega, buen precio y calidad del producto.

Date of experience: November 9, 2018
Turkiye
1 review
0 helpful votes
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Kaliteli Ürün Hızlı Teslimat
November 11, 2018

ürünler çok hızlı geldi. Satıcı çok ilgili tüm sorularıma anında cevap verdi.
Güzel bir satış oldu teşekkürler

Date of experience: November 9, 2018
GB
1 review
0 helpful votes
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Very good store
November 11, 2018

I always buy my items from ali. They are good quality & value for money. I have being shopping on this site for a few years now.

Date of experience: November 9, 2018
Argentina
1 review
0 helpful votes
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Excelent!
November 11, 2018

Muy practico, super rapido, a pesar de algunos inconvenientes, las compras son muy facil de administrar.

Date of experience: November 9, 2018
RU
1 review
0 helpful votes
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Видеокарты покупаю только в этом магазине, так как товар хорошего качества! Советую к покупке, так как бракованного товара нет! Скидки!

Date of experience: November 9, 2018