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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Uruguay
1 review
0 helpful votes
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Muy buena, recomiendo y el envio es bastante rapido compro desde hace bastante tiempo ya, la experiencia general es muy buena, cuande e tenido problema me lo solucionaron con rapidez

Date of experience: November 14, 2018
Spain
1 review
0 helpful votes
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Profesionales
November 16, 2018

Muy contento, y a pesar de surgir algún contratiempo lo han solucionado de forma rápida y eficaz, a veces han fallado en las intermediaciones o disputas teniendo tendencia a favorecer al empresario pero en general, muy bien

Date of experience: November 14, 2018
Spain
1 review
0 helpful votes
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FOTO MURAL
November 16, 2018

Suelo comprar mucho y generalmente contenta...

Date of experience: November 14, 2018
GB
1 review
0 helpful votes
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Excellent service
November 16, 2018

Have ordered many dolls through Aliexpress, always excellent service, a few problems but they were sorted well and quickly! Great place to buy from.

Date of experience: November 14, 2018
France
1 review
0 helpful votes
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Ok
November 15, 2018

Very very good very very good very very good very very good very very good very very good very very good very very good

Date of experience: November 13, 2018
RU
1 review
0 helpful votes
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The best site for shoping!
November 15, 2018

Buy on this site many times! The best way for shoping.
You can find ani thing what ever you want! Strongly reccomended

Date of experience: November 13, 2018
Spain
1 review
0 helpful votes
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Llevo más de 5 años comprando en Aliexpress y siempre que he tenido algún problema han respondido perfectamente. El proceso de compra es sencillo y la relación calidad-precio inmejorable.

Date of experience: November 13, 2018
Spain
1 review
0 helpful votes
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Vendedor muy muy recomendable
November 15, 2018

Contesto muy amablemente a todas mis preguntas y muy rqapido, el envio fue rapido y totalmente idéntico al anuncio Volvere a comprar a este vendedor mil veces Un saludo

Date of experience: November 13, 2018
Honduras
1 review
0 helpful votes
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Excelent Online Shopping Page
November 15, 2018

I am very grateful with Aliexpress, I can buy very good product at a good price, its a good option to buy what you need.

Date of experience: November 13, 2018
Germany
1 review
0 helpful votes
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Удачная покупка.
November 15, 2018

Все прошло отлично. Все ожидания от прибора оправдались. Посылку доставили домой менее, чем 3 недели.

Date of experience: November 13, 2018
Mexico
1 review
0 helpful votes
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Excelente
November 15, 2018

Como siempre, excelente compra. Casi 35 compras realizadas desde hace mas de dos años con muy buenos resultados. Definitivamente seguiré comprando en esta pagina.

Date of experience: November 13, 2018
Chile
1 review
0 helpful votes
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Lo mejor para compras online
November 15, 2018

Importante, el envío libre no lo recomiendo!
Mejor seleccionar Aliexpress Standard Shipping y pagar un adicional!
Saludos

Date of experience: November 13, 2018
Spain
1 review
0 helpful votes
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TODO CORRECTO
November 15, 2018

Buenos precios, buena calidad rápido servicio, volveré a comprar

Es una forma segura de compra miles de articulos al mejor precio

Date of experience: November 13, 2018
RU
1 review
0 helpful votes
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Я уже много лет покупаю на этой торговой площадке AliExpress!
За время моих покупок, случалось всякое и всегда на помощь приходили сотрудники AliExpress и помогали в любом вопросе.
Я хочу поблагодарить операторов AliExpress, они всегда спешат на помощь, когда возникают вопросы и незамедлительно решают их и за это, им огромное спасибо!

Date of experience: November 13, 2018
NL
1 review
0 helpful votes
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As big as they deserve to be
November 15, 2018

Top noch company, everything taken care of to creat a great costumer experience.
The choice of products is tremendous and the process of choosing and buying is very efficient.

Date of experience: November 13, 2018
RU
1 review
0 helpful votes
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спасибо!
November 15, 2018

очень красивый костюм! быстрая доставка! спасибо! ооооооооооооооооооооооооооооооооооооооооооооооооооооооооооооооооооооооооооооо. кей!

Date of experience: November 13, 2018
Austria
1 review
0 helpful votes
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Over 950 orders cant lie
November 15, 2018

Ali express is best when it comes to electronic components.
Would I order them locally in small batches in my country, the postage would outrun the value of the components with ease.
If a package does not arrive, waiting longer mostly solves the problem. If a package is really lost you can open a Dispute anytime. Never had a problem getting my money back for items who did not arrive.

Date of experience: November 12, 2018
Italy
1 review
0 helpful votes
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SUPER OTTIMA
November 15, 2018

GRANDE NEGOZIO E OTTIMA ESPERIENZA
IO ACQUISTO PER IL NOSTRO
GRUPPO SPORTIVO DI MOUNTAIN-BIKE
G. S. AZZIDA UDINE ITALY

Date of experience: November 12, 2018
Canada
1 review
1 helpful vote
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Very bad experience
November 13, 2018

Do not buy any thing over 50 dollar. I bought lot of thing under 50 dollars and received them all. Recently bought a phone over 500 dollars. I did not get the phone after 50 days, it is lost. They agreed to refund me, but I have not get my money after 15 days dispute closed. It is very hard to tell if I will get my money back, even they say so.

Date of experience: November 12, 2018
Canada
1 review
0 helpful votes
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Payment
November 12, 2018

They take your money and a few hours after they cancel the order. They use your money before they return.

Date of experience: November 12, 2018