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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Muy buena, recomiendo y el envio es bastante rapido compro desde hace bastante tiempo ya, la experiencia general es muy buena, cuande e tenido problema me lo solucionaron con rapidez
Muy contento, y a pesar de surgir algún contratiempo lo han solucionado de forma rápida y eficaz, a veces han fallado en las intermediaciones o disputas teniendo tendencia a favorecer al empresario pero en general, muy bien
Have ordered many dolls through Aliexpress, always excellent service, a few problems but they were sorted well and quickly! Great place to buy from.
Buy on this site many times! The best way for shoping.
You can find ani thing what ever you want! Strongly reccomended
Llevo más de 5 años comprando en Aliexpress y siempre que he tenido algún problema han respondido perfectamente. El proceso de compra es sencillo y la relación calidad-precio inmejorable.
Contesto muy amablemente a todas mis preguntas y muy rqapido, el envio fue rapido y totalmente idéntico al anuncio Volvere a comprar a este vendedor mil veces Un saludo
I am very grateful with Aliexpress, I can buy very good product at a good price, its a good option to buy what you need.
Все прошло отлично. Все ожидания от прибора оправдались. Посылку доставили домой менее, чем 3 недели.
Como siempre, excelente compra. Casi 35 compras realizadas desde hace mas de dos años con muy buenos resultados. Definitivamente seguiré comprando en esta pagina.
Importante, el envío libre no lo recomiendo!
Mejor seleccionar Aliexpress Standard Shipping y pagar un adicional!
Saludos
Buenos precios, buena calidad rápido servicio, volveré a comprar
Es una forma segura de compra miles de articulos al mejor precio
Я уже много лет покупаю на этой торговой площадке AliExpress!
За время моих покупок, случалось всякое и всегда на помощь приходили сотрудники AliExpress и помогали в любом вопросе.
Я хочу поблагодарить операторов AliExpress, они всегда спешат на помощь, когда возникают вопросы и незамедлительно решают их и за это, им огромное спасибо!
Top noch company, everything taken care of to creat a great costumer experience.
The choice of products is tremendous and the process of choosing and buying is very efficient.
Ali express is best when it comes to electronic components.
Would I order them locally in small batches in my country, the postage would outrun the value of the components with ease.
If a package does not arrive, waiting longer mostly solves the problem. If a package is really lost you can open a Dispute anytime. Never had a problem getting my money back for items who did not arrive.
GRANDE NEGOZIO E OTTIMA ESPERIENZA
IO ACQUISTO PER IL NOSTRO
GRUPPO SPORTIVO DI MOUNTAIN-BIKE
G. S. AZZIDA UDINE ITALY
Do not buy any thing over 50 dollar. I bought lot of thing under 50 dollars and received them all. Recently bought a phone over 500 dollars. I did not get the phone after 50 days, it is lost. They agreed to refund me, but I have not get my money after 15 days dispute closed. It is very hard to tell if I will get my money back, even they say so.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

