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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Todo bien
November 19, 2018

Good product good packaging, lack clear shipping information, I thought that I was not going to arrive because the term expired and in the end if I arrive

Date of experience: November 17, 2018
France
1 review
0 helpful votes
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DELAY CRAZY
November 19, 2018

IMPOSSIBLE TO KNOW BEFORE BUY:

Processing Time remaining: 12 days 9 hours 13 minutes

12 DAYS CRAZY...

Date of experience: November 17, 2018
RU
1 review
0 helpful votes
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Спасибо
November 19, 2018

Всегда найдешь, что ищешь будь то запчасти или одежда, можно что-то такое найти того что на других сайтах не встретишь.

Date of experience: November 17, 2018
Florida
1 review
0 helpful votes
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A wonderful manicure set.
November 19, 2018

A wonderful manicure set for a good price.
The shipping was fast and it was carefully packed.
A wonderful manicure set for a good price.
The shipping was fast and it was carefully packed.

Date of experience: November 16, 2018
New York
1 review
0 helpful votes
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Excelent
November 18, 2018

Aliexpress son una compania segura y excelente son responsables en los envois me encanta comprar aqui

Date of experience: November 16, 2018
Chile
1 review
0 helpful votes
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Exelente experiencia
November 18, 2018

Aliexpress una pajina de mucha variedad de productos y muy buena caliada ademas es muy comfiable ya que entrega toda la seguridad para comprar

Date of experience: November 16, 2018
Costa Rica
1 review
0 helpful votes
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Reptalien technologies
November 18, 2018

I've ordered a few things from this company and there product are greats my customers are happy so i will not switch my source. Thank you all very much

Date of experience: November 16, 2018
RU
1 review
0 helpful votes
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Aliexpress the best
November 18, 2018

Отличная платформа, честный партнер, с которым приятно иметь дело.
Всегда знаю, что накладе не останусь, так как выгода для всех.

Date of experience: November 16, 2018
Pennsylvania
1 review
4 helpful votes
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Purchased Boots
November 16, 2018

I ordered a pair of boots. They didn't fit. I simply asked them to use my refund money to issue me a different size and they wouldn't budge. They simply said no. I thought the customer is always right, but not in this case. Not happy. It was a complete waste of my time and money. Don't order from china ugh

Date of experience: November 16, 2018
Argentina
1 review
0 helpful votes
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Aliexpress
November 18, 2018

Aliexpress es excelente! La amabilidad de los vendedores, la responsabilidad que tienen, la variedad de productos
Si hay algun problema reintegran el dinero. Recomendable 100%

Date of experience: November 16, 2018
NL
1 review
0 helpful votes
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Custom problem
November 18, 2018

This person is very reliable. The customs stopped my ordered magnets. And the money was paid back nicely. Recommended.

Date of experience: November 16, 2018
RU
1 review
0 helpful votes
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Отзыв
November 18, 2018

Пользуюсь услугами "AliExpress" уже давно, огромный выбор товара Молодцы!
Всегда помогают, решить вопросы если такие возникают что бывает очень редко

Date of experience: November 15, 2018
Canada
1 review
1 helpful vote
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Really good experience with this shopping website. Most procts are made in China, explaining the good price and fortunately, pretty good quality too :) Recommended web for online shopping.

Date of experience: November 15, 2018
India
1 review
2 helpful votes
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Placed an order for Four products but received none. Frequent request and complaints have not helped... Be alert before placing an order

Date of experience: November 15, 2018
Spain
1 review
0 helpful votes
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I am very grateful and happy with the good service that Aliexpress gives. As a sales intermediary, it really helps the client and my experience has always been good. But more especially this year when I needed the products to arrive soon, and that's the way it has been. Thank yo

Date of experience: November 15, 2018
Chile
1 review
0 helpful votes
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Excelente Servicio
November 18, 2018

Desde que contrate la casilla, he tenido muy buen resultado en la llegado de los pedidos. Llegan con mas rapidez y sin extravió, se me informa apenas llegan a la casilla, sin demora.

Date of experience: November 15, 2018
Germany
1 review
0 helpful votes
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Todo como siempre genial
November 17, 2018

Simplemente genial, todo esta muiy bien, si necesitas ayuda te la dan, si reclamas te atienden y dan la cara, todo muy bien sin ningun tipo de problema para nada, gracias

Date of experience: November 15, 2018
Saudi Arabia
1 review
0 helpful votes
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Excellent
November 17, 2018

A very good experience with the site of Ali Express in general and with this store is particularly beautiful thank you very much your brother Nawaf Al - Harbi Saudi Arabia

Date of experience: November 15, 2018
Slovenia
1 review
0 helpful votes
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Great deals
November 17, 2018

I am active buyer on AliExpress for many years - almoust everything was OK. If not - I open dispute (send pictures or video) and recive money back.

Date of experience: November 15, 2018
Nigeria
1 review
0 helpful votes
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5 Star product
November 17, 2018

I love the iwatch strap. It 100% as regards quality. The item shipped within a record time and I wil surely buy this Item again with a single doubt.

Date of experience: November 15, 2018