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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Hong Kong
1 review
0 helpful votes
Follow Liana H.
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Уже несколько лет я заказываю разные товары для своей семьи. Всегда очень довольна товаром и сервисом. Мобильные телефоны хорошего качества и доставка всегда в прочной упаковке. Особенно милые детские игрушки. Мужу очень понравились строительные инструменты. Было нескольких случаев, когда товар не доставлен, но возврат денег происходил очень быстро. В общем, я очень довольна нашим сотрудничеством. Огромное спасибо за товары и сервис.

Date of experience: February 27, 2019
Italy
1 review
1 helpful vote
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Tutto preciso
March 11, 2019

Complimenti per la gestione, per ora avete dimostrato molta serietà, continuate così. Ho acquistato moltissimi oggetti e devo dire che il 98% la merce è sempre arrivata a destinazione.

Date of experience: February 27, 2019
RU
1 review
0 helpful votes
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Мне нравится AliExpress
February 28, 2019

Я уже несколько раз, сталкивался со спорами с поставщиками. И мне, очень понравилась работа AliExpress, с решением спорных вопросов. Которые решались справедливо и мне возвращали заявленные денежные суммы. Оценка 5+ по пятибальной шкале.

Date of experience: February 27, 2019
Brazil
1 review
0 helpful votes
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Excelente
March 11, 2019

Tudo perfeito, melhor loja, tudo chegou bem no prazo os produtos sao todos de boa qualidade, todos bem embalados.

Date of experience: February 27, 2019
RU
1 review
0 helpful votes
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Всем доволен продавец быстро отправил трек отслеживался.
Заказ дошёл быстро несмотря на новогодние праздники
Спасибо за сопровождение сделки.

Date of experience: February 27, 2019
Canada
1 review
0 helpful votes
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Sweet pea stamp and die set
March 11, 2019

Arrived as indicated. I tried the dies and they cut beautifully. Will enjoy using these. Thank you so much>>

Date of experience: February 27, 2019
Spain
1 review
0 helpful votes
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Hasta ahora me a ido bastante bien con mis compras, tan solo una compra me a fallado pues era ropa y me la mandaron muy muy pequeña, pero por las demas bastante bien

Date of experience: February 27, 2019
Latvia
1 review
0 helpful votes
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Ok
March 11, 2019

Erti lietot un ja arī ir gadījies kāds konflikts tad ir atrasts risinājums! Pārsvarā vairāk viss atiecās uz piegādes problēmām.

Date of experience: February 27, 2019
RU
1 review
0 helpful votes
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художественные кисти
February 28, 2019

художественные синтетические и очень качественные кисти, ими приятно рисовать картины маслом, краска ложится ровно, хватает надолго, легко моются. беру не в первый раз.

Date of experience: February 27, 2019
Mexico
1 review
0 helpful votes
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Varios productos
March 11, 2019

He comprado aproximadamente 50 diferentes productos, de los cuales 4 nunca llegaron, los demas satisfactoriamente los he recibido, me parece un sitio magnifico para compras, tambien ya aprendi a tener paciencia por el periodo de entrega, aun asdi si lo recomiendo. Gracias por todo

Date of experience: February 27, 2019
Ukraine
1 review
0 helpful votes
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Переходник USB
March 11, 2019

I am very glad that I am familiar with the online store Aliekspres. Fast delivery, quality goods. Many of my friends use the services of this online store. Thank you that you are. Good luck.

Date of experience: February 27, 2019
Virginia
1 review
0 helpful votes
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Creative: some very interesting products
Low quality products: lots of products, when you get them are not good as the picture shows... many times I have to throw things to the garbage.
Random quality customer service: some times when there is a dispute, customer service acts promptly and correctly... sometimes they take weeks not to solve the problem properly.

Date of experience: February 27, 2019
Germany
1 review
0 helpful votes
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Scam
February 27, 2019

I ordered a wig then I received it the wig was very small so I returned the wig, and they never issued my refund they stated they never received the wig even though I had an tracking number included

Date of experience: February 27, 2019
BA
1 review
0 helpful votes
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Favorite
March 11, 2019

Very reliable site, fast and serviceable, quick delivery of jewelry, messages are very fast, very nice and good jewelry I recommend all cooperation

Date of experience: February 27, 2019
Colombia
1 review
0 helpful votes
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Con Aliexpress estoy muy seguro de mis compras por la calidad y responsabilidad. Siempre me han respondido con eficiencia y prontitud.

Date of experience: February 27, 2019
Belarus
1 review
0 helpful votes
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Заметил то, что цены постоянно становятся выше) А хочу я наоборот, чтобы всё дешевело. Сервис хороший, но цены давно уже не радуют.

Date of experience: February 27, 2019
Illinois
1 review
0 helpful votes
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I've been purchasing through Aliexpress for about 2 years and I'm quite satisfied with their service. The website is huge and you can find almost anything. Be sure to read the details in the item descriptions; also, take a look at other people's feedbacks/reviews for each item: usually these 2 precautions make up for 98% of potential hassles with the orders.

I quite appreciate the shipping options (quite economical for packages with tracking almost in real time) and the messaging area, which I mainly use to get in contact with the sellers.

Date of experience: February 27, 2019
RU
1 review
0 helpful votes
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Мой Ali
March 11, 2019

Работаю с ними уже пять лет. Бизнесом не занимаюсь, все для себя. Я доволен, все устраивает. Молодцы! Так держать...

Date of experience: February 27, 2019
Spain
1 review
0 helpful votes
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Buy with confidence this famous seller! You are an educated, big-hearted salesman! You chose to lose money, wanting me to be content. I appreciate you have chosen to take care of the buyers. I'm very pleased with this seller and I agree with a maximum rating and many congratulations from me. Thanks, because I received, well, from you!.

Date of experience: February 27, 2019
Nigeria
1 review
0 helpful votes
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Great product to have. You just need to experience it. It is good to be security conscious. Good job there!

Date of experience: February 27, 2019