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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Austria
1 review
0 helpful votes
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Alles TOP - Preis Leistung OK
March 21, 2019

Sehr schnelle und unkomplizierte Abwicklung. Von mir eine kare Empfehlung! Produkt wie beschrieben und zu 100% OK.

Date of experience: March 19, 2019
Ukraine
1 review
0 helpful votes
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Обзор термометров
March 21, 2019

Точность измерения этих термометров очень сильно зависит от места установки датчика, и времени измерения. Рекомендую сильно прижимать подмышкой и дополнительно держать на 30 сек. дольше после звукового сигнала. Ожидаемая точность измерения температуры тела +- 0.2 градуса. Низкая цена, практичный дизайн, гибкая головка, выгодно отличаю данную модель от брендовых экземпляров. Взял на пробу 2 шт. после того как дочка разбила ртутный. Месяц активных уборок полов, проветриваний навели на мысль о покупке электронных... Надеюсь на долгую их работу.

Date of experience: March 19, 2019
MD
1 review
1 helpful vote
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У этого магазина второй раз Проблема с комплектации, не честный продавец. AliExpress Не защищает покупателя, вырожаю свое недовольстве!

Date of experience: March 19, 2019
RU
1 review
0 helpful votes
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Давно и с удовольствием пользуюсь этой торговой площадкой. Она удивительна. Это и приемлемые цены и с каждым годом растущее качество и разнообразие товара. Сервис Алиэкспресс безупречен и говорю так не просто, а имея и положительный и отрицательный опыт покупок. Во всех случаях служба поддержки основательно разбиралась и принимала взвешенное и справедливое решение. Спасибо огромное за вашу работу!

Date of experience: March 18, 2019
Brazil
1 review
0 helpful votes
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Muito bom
March 19, 2019

Bom dia! Excelente vendedor. Vou voltar a comprar mais produtos com ele. Produtos de qualidade. Muito Obrigado. Abraço

Date of experience: March 18, 2019
New York
1 review
0 helpful votes
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Floral Stamps
March 19, 2019

I am so happy with my layering stamps. The delivery was quick and the price was right! I'd give the Store 100%!

Date of experience: March 18, 2019
Canada
1 review
0 helpful votes
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Great service
March 18, 2019

It has been my experience that I usually get good service with most sellers but sometimes the product does not come and then I have to open dispute.

Date of experience: March 18, 2019
Germany
2 reviews
0 helpful votes
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The place to buy anything very cheap, but be careful and read reviews as the quality of products can be poor so I recommend checking photos of previous buyers carefully as well as reading a description of items very attentively.

Date of experience: March 18, 2019
Israel
1 review
0 helpful votes
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Прекрасно
March 18, 2019

Покупаю течении пяти лет. Очень нравится построение страниц (описание товара, отзывы, связь с продавцом и отслеживание треков). Пару раз приходилось дискутировать с продавцами. Прекрасно простроенная и понятная система описание проблемы и методы решения проблем.

Date of experience: March 17, 2019
Latvia
1 review
0 helpful votes
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ленивый шопмен.
March 18, 2019

Бывали и недоразумения не скрою но, в основном, я доволен сервизом основных поставщиков.
С уважением, А. Р.

Date of experience: March 16, 2019
Ecuador
1 review
0 helpful votes
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Muy contento
March 18, 2019

Aliexpress es un medio de compra bastante fiable, totalmente recomendable. Llevo algún tiempo comprando por este medio.Es el mundo al alcance de la mano.

Date of experience: March 16, 2019
GB
1 review
3 helpful votes
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Aliexpress is a platform for CHINESE SCAMMERS.

Both Aliexpress and their Chinese sellers have low business ethics and are unfit for a global trade.

I purchased an electrical item from FLJ OFFICIAL STORE (The Chinese seller). The item exploded 5 minutes after charging. Therefore, I raised a dispute, spent days with Aliexpress bot CS dozens of times and both the seller and Aliexpress just IGNORED my issue.

Their Buyer Protection Service and Warranty etc look reliable - but don't be fooled by these clever marketing tactics. I am 100% certain that they don't actually protect any buyers nor provide the legal warranty services that I signed up for.

There are SCAMMERS in the platform and ALIEXPRESS LET these SCAMMERS FLOURISH in their platform.

Please - if you are a sane, educated consumer, then please STAY AWAY. Don't lose 600 dollars for an item that you can NEVER USE like me.

Date of experience: March 16, 2019
Arizona
1 review
0 helpful votes
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Broches
March 18, 2019

Absolutely stunning items. Great quality. Got a LOT of replacement crystals. The delivery was extremely fast. 9 days from China to Phoenix, Arizona, USA. Thank you!

Date of experience: March 16, 2019
Hong Kong
1 review
2 helpful votes
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So I had 2 out of 3 orders not delivered but it showed up in the tracking info as delivered. The delivery companies did not help me as they needed the sellers to contact them - which they did not and Aliexpress is siding with the seller because the items show up as delivered.

I realized there was a scam whereby sellers would just send to a friend or themselves in the recipient country and provide you with a tracking number so that when it's delivered, you will see it as being delivered but actually it would have arrived at another address. They can do this because there is no need to provide evidence of the delivery address. GO F*CK YOURSELVES YOU SCAMMING ARSE HOLES!

Date of experience: March 16, 2019
RU
1 review
0 helpful votes
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Мне нравиться
March 16, 2019

Делаю заказы в течении 3 лет. Цены на товары радуют, много заказывал товаров для дома и личного использования. Все заказы приходили во время и в исправном состоянии. Всем спасибо!

Date of experience: March 16, 2019
France
1 review
0 helpful votes
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My favorite site
March 16, 2019

My favorite site, I find articles that are not found on other sites. If there is a problem, a solution is to find quickly either with the seller or the support. Thank you my friends!

Date of experience: March 15, 2019
California
1 review
0 helpful votes
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Product identification
March 16, 2019

Please. In the information sent to see the progress of the order only consign numbers and it is difficult to identify the product purchased. If you could place a photograph of the product I would be easier to identify and follow up. Like the competition does. Thank you.

Date of experience: March 15, 2019
France
1 review
0 helpful votes
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Très bon brasselet
March 16, 2019

Acheté pour remplacement en cas d'usure.
Fonctionne parfaitement; conforme a l'originale.
Je conseille.

Date of experience: March 15, 2019
Georgia
1 review
0 helpful votes
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Very professionally, I highly recommend this seller, great products and service. I would definitely use them again for sure

Date of experience: March 15, 2019
Malawi
2 reviews
4 helpful votes
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Poor delivery service
March 14, 2019

The first time I used www.aliexpress.com to order an item was in July, 2018. I just wanted to give it a try so I just ordered one mid ring that cost about $5. The estimated delivery period was 40 days with free shipping. After placing the order, I got the tracking number for my shipment. I tracked it for the first week but it was taking too long to go through the shipping stages. After the first week I received an email from the supplier telling me that I have to make a payment for my order otherwise it will not be dispatched yet I had already made the payment on aliexpress. I tried contacting aliexpress to ask but I was not responded. Later I checked the parcel tracking again but there was nothing new. After another week I got another email from the supplier telling me that the parcel was shipped. I waited for over 40 days but could not even track my parcel and my parcel never arrived at my delivery address. I did not make a follow up because I was just disappointed. Later in December I wanted to give aliexpress another try to see if they would do better so I ordered a pair of headsets that cost about $6. After making the order I also received a tracking number, after checking the tracking I noted that my parcel has still not been dispacthed a week after I made the order. So I contacted the supplier asking about my order. The supplier just apologized that they were unable to ship my order. So I contacted aliexpress again and they apologized about it and refunded me my order payment. But I was disappointed because they never contacted me in the first place to notify me of their failure to send my parcel. From these 2 experiences I would not recommend others to use aliexpress because of their poor services. I would rather use other online stores which have better customer care and faster shipping.

Date of experience: March 14, 2019