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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Belgium
1 review
0 helpful votes
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Perfect
April 24, 2019

Excellent site. Most items arrived just 2 on 400 lost but refund has been done correctly. I'm an excellent customer. Price are perfect. Can also find easily new items difficult to find elsewhere

Date of experience: April 23, 2019
Spain
1 review
0 helpful votes
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Compra a medida
April 23, 2019

Un vestido de madrina muy bien trabajado y hecho a medida y conrapidez.
Por lo demas hasta el momento estoy satisfecho con esta pagina y la seguridad que ofrece, frente al los productos que vende.
Con todo en ocasiones te cobran inpuestos de aduana.

Date of experience: April 23, 2019
South Africa
1 review
0 helpful votes
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Shimano Crankset
April 23, 2019

Product is excellent and of good value as described by the seller.

Communication with the seller was excellent through out the process and I was kept up to date on the order.

Date of experience: April 23, 2019
GB
7 reviews
9 helpful votes
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I've been shopping on Aliexpress for over five years or so (perhaps longer), and over the years I have seen an improvement with their customer service, quality of products and faster shipping times. I have bought all kinds of items from headphones to household goods. In the early days the quality was questionable and the delivery was very slow, but I guess that I take into consideration how cheap the products are and it's a case of you get what you pay for. However, over the last few years there has definitely been an improvement with faster shipping, better communication and a higher quality of goods. I do feel secure when I pay for my items as well and I think the fact that some sellers
Have a Paypal option has really given me even more confidence to purchase goods. The only other criticism I have is that they do tend to show photos that do not appear to look like the product photo, but having said that, the items received are generally good.

I have given Aliexpress a five star rating, only because of the major improvements they have made. I would recommend buying from them.

Date of experience: April 23, 2019
Mexico
2 reviews
0 helpful votes
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I like to shot at Aliexpress
April 23, 2019

Is easy to shop in aliexpress. I find almost everything. I used to shop a different stuff.
Some times I have problem with the shipping. It takes so much time

Date of experience: April 22, 2019
Mexico
1 review
0 helpful votes
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Good seller
April 23, 2019

Very good seller and product, the packed very profesional, the product have all the publication says

Date of experience: April 22, 2019
California
10 reviews
30 helpful votes
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It was a bad idea
April 22, 2019

I don't like to buy any Chinese goods. But once I decided to order a few T-shirts on AliExpress. It was a bad idea - I received two T-shirts instead of three. And I didn't get my money back.

Date of experience: April 22, 2019
France
2 reviews
0 helpful votes
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La caverne à objets
April 23, 2019

L'offre est plétorique et les fournisseurs nombreux! La commande peut etre unique mais le tarif toujours bas! A consulter sans compter!

Date of experience: April 22, 2019
Spain
2 reviews
8 helpful votes
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Aliexpress changed its policy of disputes, at least for Spain. I had been warned, but now I have suffered, in my last claim they sent me a broken spare, after trying to send the video that they asked me for PC and not being able, on the fourth attempt with the mobile application I sent it, all for giving the reason to the seller and ask for another video, which now is impossible to send. In short, the unprotected buyer and the scammers have realized that they are at ease. After 150 orders and have the great honor of being a diamond customer, but two scams followed, have made me leave this platform. I only got the tantrum of sending the video to the seller's personal email, suggesting what he could do with my money. If someone is curious in the YouTube search engine "scam aliexpress my response to the seller".
Greetings and there I leave my warning.
https://youtu.be/1iOuai6tB3I

Date of experience: April 21, 2019
Saudi Arabia
1 review
8 helpful votes
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Very dissatisfaction
April 21, 2019

Gave me money for 20 pieces and after the arrival of the shipment it turned out that he only shipped 18 and does not want to return the value of the two pieces that have not been shipped and is now using the method of lying and delay in refund money this shop is bad I do not advise customers to deal with

Date of experience: April 20, 2019
Chile
1 review
0 helpful votes
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Siempre e tenido buena expreiencia en, mis compras, aliexpress es rápida en resolver disputas, Para mi una exelente alternativa de compras confiable. Solo que deberian eliminar venmdedores que no cumplen con las entregas y me doy cuenta que siguen en el sistema.

Date of experience: April 20, 2019
Texas
2 reviews
6 helpful votes
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Don't ever purchase from AliEpress! I ordered an dress and waited 2
Month. I contacted the seller and even she admit the package is lost. I
Applied for a refund and AliExpress still want me to wait until 4/20.
Today I contacted them again, and they want me to wait until 4/22.

Date of experience: April 20, 2019
Portugal
1 review
0 helpful votes
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Loja 10 estrelas
April 20, 2019

Loja muito rápida e eficaz
Otimos produtos
Vendedores super acessíveis e atenciosos
Comprei varias vezes e sempre satisfeita

Date of experience: April 20, 2019
Ukraine
1 review
0 helpful votes
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AliExpress
April 20, 2019

All SUPER! I am very happy. Often I make purchases. Sellers react quickly. Problems never were. And goods quality good. I buy electronics.

Date of experience: April 20, 2019
NL
1 review
0 helpful votes
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400+ orders
April 20, 2019

You must know what you get. Sometimes cheap is really cheap. Most of the time you can see the good product.
It's always a longer wait then ordering local, so dont order anything you need right now, but if you have time, AliExpress is cheap and you can get some good quality.
The few problems I had were always handled right. (eg. I was sent the wrong article: got my money back)

Date of experience: April 19, 2019
Israel
1 review
0 helpful votes
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Delivery arrived very quickly in less than two weeks and an excellent seller sells a very reliable buy from it

Date of experience: April 18, 2019
Brazil
1 review
0 helpful votes
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Vara fibra de carbono
April 20, 2019

Excelente vendedor, excelente produto
Rapido no envio, muito comunicativo, continuarei fazendo negocios.

Date of experience: April 18, 2019
Belgium
1 review
0 helpful votes
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Top website.
April 20, 2019

Ik ben zeer te vrede met het aanbod en service van alieExpress, ben tot op heden toch al iets meer dan 2 jaar lid en heb tot nu toe nog maar zelden problemen gehad. Loopt er dan soms toch eens iets fout dan kan ja altijd en dat 24 op 24 chatten met een medewerker (klein min puntje kan enkel in het Engels) Voor mij geen probleem maar kan me voorstellen dat dit niet voor iedereen zo is. Ze doen er echt alles aan om een oplossing te vinden lukt het toch niet (heb het 1 maal voorgehad) betalen ze je geld terug dank zij de goede kopersbescherming.De verkopers op deze website zijn zeer vriendelijk en je kan bij hen altijd terecht met een eventuele vraag over een product (uiteraard ook in het egels) TOP.

Date of experience: April 18, 2019
KR
1 review
0 helpful votes
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I ordered many things via AliExpress. Because it was very--or quite cheap.
But it is quite hard to find good seller--I mean most of them were genuine seller and they were working hard to make best price.

This is happening because of too many fake--Chinese product. One good example should be fake memory card like MicroSD card.

So if people carefully find product and check out seller's feedback, it will be fine. I mean you can buy items which probably cheaper than anywhere else.

Free shipping takes very long--like more than 3 weeks to 7 weeks or sometimes, took more times--because of Chinese holiday and when shipping problem occur in the country. Oh, forgot to mention that sometimes, free shipping can be quite fast--less than a week or 2 weeks.
Also seller offer different shipping method for your convenience--sometimes cheap and sometimes not so cheap though.

Thank you.

Date of experience: April 18, 2019
RU
1 review
0 helpful votes
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Сервис на Алли
April 20, 2019

Хороший сервис. Если бывают споры, то решаются быстро. Сервисом доволен. Некоторые посылки идут долго, но это в основном дешевые товары. Которые подороже,

Date of experience: April 18, 2019